Integrations

I’m configuring SAML-based SSO in Qualtrics and have run into unexpected behavior around User Type Field mappings when a user belongs to more than one group.What worksSAML authentication is functioning correctly in a proof-of-concept. I can successfully log in as a Brand Administrator. In Qualtrics, User Type Field is mapped to the SAML attribute groups. I have User Type validation enabled, so only explicitly mapped values are accepted. A single group value (e.g. brand-admins) is mapped to the Brand Administrator role and works as expected.SAML assertion detailsWhen a user belongs to only one group, the SAML assertion contains a single value and authentication succeeds.When the user belongs to more than one group, the assertion looks like this (simplified):<saml2:Attribute Name="groups" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:unspecified"> <saml2:AttributeValue xsi:type="xs:string">brand-admins</saml2:AttributeValue> <saml2:Attribu

We have a default group in Azure Entra with all the users unable to login in the Qualtrics application. Users belong to the group only able to login when we are toggling the option "Assignment required?" as "No"  from the properties in Azure side [ this is not the desired or recommended configuration ]. Could you please advise whether there are any additional configurations required on either the Qualtrics side or the Azure AD/Entra ID side to ensure that all users who are members of the assigned group can successfully access the application while keeping “Assignment required?” set to Yes?just to add one more info to dig deeper into it that firstly it was working till yesterday. After one configuration changed to add a new group claim in azure. then again that claim has been removed. but now users not able to log in

Is anyone using hubspot and qualtrics able to share their experiences with the integration?I’m particularly interested to know if anyone has had any success / info regarding the integration working 2-ways?i.e. Does the Hubspot integration allow for a two-way sync, specifically if triggers in HubSpot can call on Qualtrics to send surveys?I guess the practical use-case here would be like if someone new is added to our CRM (hubspot) that it triggers a ‘welcome survey’ to be sent from qualtrics and then if they complete the survey it is marked as ‘welcome survey completed’ in the CRM (hubspot)?

Hi Community, I am based in Brisbane, Australia. The organisation I work for is about to commence a large survey, where 50%+ of responses are expected to come back via a paper based channel and the rest will be digital. The survey is ~60 questions long and the survey demographic are 75-85 year olds who prefer the paper channel. The current paper-based survey intake solution is postal -> manual data entry. I am looking for a smart way to automate and streamline the intake of paper-based survey responses. I have read that ICR / OCR technology may help digitise paperbased survey responses ready to integrate with Qualtrics. Are there any Australian based customers who have had success with any vendors for this or a similar use case? Cheers,Dee

At the moment, we are using SSO token authentication. Since we need to integrate with other systems, we need to be able to generate a valid token.My question is: how should we generate a token that can successfully pass authentication? Should the token be obtained through an API call, or generated in code? If it is generated in code, could provide a .NET example?

Hello Community,I am working on a Qualtrics XM Directory + Workflow automation setup and wanted to check if anyone has successfully implemented something similar.Current setup:Contacts are updated daily into a Mailing List via API.Each contact includes Embedded Data fields such as:SendSurveyDate EndDate Program ExternalDataReferenceExternalDataReference is unique for each record, even if the same email appears multiple times for different programs/classes.Goal:I am trying to configure a standalone scheduled Workflow that:Runs daily at a specific time Reads Embedded Data fields from the mailing list / directory contacts Dynamically filters contacts where: SendSurveyDate = Today Sends emails only to matching recipients Avoids duplicate sendsIssue:Qualtrics Support mentioned this may currently be a platform limitation because standalone workflows do not have direct access to directory-level embedded data for dynamic date evaluation.Questions:Has anyone successfully used Embedded Data date

Hello Community,We are a new customer and we are working on an integration.  I would like to find out if there are customers who have successfully integrated Sup Orgs and used them as a parent child hierarchy (or level based hierarchy).   I am also interested in anyone who has passed secruity roles as basis for secruity in Qualtrics.We are working on design and testing now, but any prior confirmation of success/lessons learned/tips and tricks would be very helpful. Thank youJennifer 

I was looking to see if anyone is currently leveraging Pendo and Qualtrics. We have both solutions but want to pull in Pendo feedback so we have all feedback data in one location. Is it worth setting up a Qualtrics survey in Pendo or just work to use Pendo survey and push that feedback into Qualtrics?Would also want to see how easy it is to set up and what if anything to watch out for.

Hi, As Qualtrics lacks WhatsApp distribution automation currently, I want to build a workflow where this task can be automated, So using the Webservice task I can post the Key and the dynamic values to Twilio and then it triggers a WhatsApp message, however the webservice task do not generate a personalized link like any other distribution task like SMS or send email task does .I would like to get some answers for this, how we can generate the personal links for each contact that is being triggered from the source system and using the piped text we can send the generated personal link to Twilio?

Scenario:After SSO authentication, I want to capture additional dynamic information from the user profile (like department etc.) and store it as Embedded Data. This data will later determine which survey questions appear.Questions: How can I dynamically fetch and store this data after authentication? Is it possible to avoid resetting Embedded Data fields that were set pre-authentication? Are there performance considerations for fetching multiple fields dynamically?

Hi there, Has anyone successfully mapped Employee Central’s “Termination Reason” field using “Extract Employee Data from SuccessFactors Task”? We wish to filter for voluntary exits as part of condition for exit survey; this should be identified by termination reason - event reason. We are having issue identifying the path to the field.“employmentNav/jobInfoNav/eventReasonNav/name” maps to last effected event reason thus is not helpful, we wish to send the survey upon entering of termination details in SuccessFactors. any help or sharing would be appreciated! 

Hello, We want to send out a survey using anonymous link and use a unique identifier in the URL field to fetch more data from salesforce regarding that specific respondent. The flow would be:Survey goes out to the customer Unique identifier is part of the survey URL and under the survey flow as embedded data Qualtrics to use the identifier to pull more data from salesforce That data is captured under embedded data in the survey responseI’ve tried web service in survey flow and it works while testing, but not during live survey as it seems to time out I guess. I’m not sure exactly which built in workflows of salesforce I can use to capture the date and add it to the survey response under embedded data. Has anyone done anything similar ? I cannot pass all the information through the URL since it might have sensitive information. 

Hi all,I would like to get some support with regards of the design of a three wave survey that I am working on. I've been working on this for days but can’t find a solution…. I am conducting a three wave study via Prolific, using Qualtrics. Participants will use an anonymous link to enter the survey. In the first wave, I automatically collect their ProlificID and they have to manually enter the name of a friend in a text field. In the second and third wave (with an interval of 3 days) I want to remind them of the name of the friend that they entered in the first wave based on their ProlificID. I considered several options:Working with directories: from my understanding this would require a personal link to look up the name of the friend from the contact list, that is no option. Embed the company name in the Qualtrics link: this would also ask for a personal link, that is no option. Work with web service: I have been try this (host a CSV on Google Sheets, run a script that looks up the

Hi all, We’ve been embedding Qualtrics surveys for years and all of a sudden they refuse to connect within the iframe with the console log complaining about CSP violation.  Has anything changed recently? Is anyone else having issues? 

I’m currently looking into integrating Twilio with Qualtrics to enhance tracking and reporting. One key question I have is—can this integration help us capture the exact status of each invite (sent, delivered, or failed)?If yes, this data could be a game-changer in CX dashboards, enabling us to calculate more accurate response rates and drive deeper insights.Would love to hear from anyone who has explored or implemented this integration—what’s your experience?

I want my Qualtrics survey to fetch data from a Google Sheet. I have deployed the following Apps Script: /** * URL: …/exec?scenario=1 * Returns: {"payoff_high":50,"payoff_low":10,…} */function doGet(e) { const scenario = String(e.parameter.scenario || ""); const sheet = SpreadsheetApp.openById("1b-s0tX_Llj7WlVGA4W9rXm_OVv-27obXriP317mTSvA") .getSheetByName("Sheet1"); // adjust name const data = sheet.getDataRange().getValues(); // 2-D array const head = data.shift(); // headers row const result = {}; data.forEach(r => { if (String(r[0]) === scenario) { // col A = scenario_nr for (let i = 1; i < head.length; i++) { result[head[i]] = r[i]; } } }); return ContentService.createTextOutput(JSON.stringify(result)) .setMimeType(ContentService.MimeType.JSON);}The relevant part of my survey flow looks like this: The URL is https://script

Currently the Salesforce trigger and email survey options only let you automatically send 1 reminder email, so I'm having to go into my distributions each week and manually schedule the second reminder email. Is there a better way to handle? Seems to me a pretty essential feature, though some might say I'm sending too many reminder emails. (But I've proven they get me many more responses; without them for certain surveys I would never get to what my stakeholders consider an acceptable RR percentage.)

Hello!At the moment I have a game of tetris running in a couple of my experiments. It’s coded using java and hosted on github. I then use the </> function on Qualtrics to create an iframe.One issue however is that users have to ‘click’ into the iframe in order to use the controls for the game. Otherwise up/down controls the scroll bars on the qualtrics website, or don’t do anything at all, until the game frame itself is clicked.Is there anyway I can make the iframe the immediate focus, rather than the qualtrics website?Would love any help!

I am trying to implement this javascript for a survey question where I want respondents to select a farm on a map. I am struggling to change the basemap to standard-satellite view (e.g., so they can actually see their farm). Can you please help me change the basemap?Specifically, I am struggling with style: 'mapbox://styles/mapbox/standard-satellite' Qualtrics.SurveyEngine.addOnload(function () {document .getElementById(this.questionId) .querySelectorAll('[role*=presentation]')[0].style.display = 'none'; }); // Default center and zoom level Qualtrics.SurveyEngine.addOnReady(function () {mapRender( 'API KEY', document.getElementById(this.questionId), {defaultView: { location: { lat: 39, lng: 98, }, editable: true, zoom: 13, style: 'mapbox://styles/mapbox/standard-satellite', // default to standard-satellite style on mount }, }); })

Hi community, I’d like to ask if anyone can help me — does Qualtrics natively support integration with Emarsys? And if a native integration doesn't exist, does anyone know of another way to connect the two systems? Thank you very much!

We have a survey set up by a Salesforce trigger to send out a survey. We use the Salesforce Outbound Message to trigger the flow into Qualtrics.  This is our current flow, which adds the contact to our directory and then distributes the survey and the one allowed reminder. My goal is to be able to send a second reminder message. Can I update this flow to add the contact to the directory with the appropriate embedded data, and then use the “Send a Survey via Email” task? Could I do this with only the Send a Survey via Email task? Thanks!

Hi All, I’m testing out the newish workflow task for exporting response data to excel  I’ve not found any support page for this yet so maybe it is documented but never the less… I have discovered that there are certain fields you can’t include or at least don’t appear in the drop down list yet when you do a manual export in the D&A section they do appear.  This includes: Recorded DateNPS_GROUPany derived fieldsTextiQ fields Is there a way round this? When I export manually I can see that the above fields have the following extra info: =Recorded Date: Recorded DateRecordedDate{"ImportId":"recordedDate","timeZone":"Europe/London"}  =NPS:Q01_NPS_GROUPNPS Question - Group{"ImportId":"QID3_NPS_GROUP"} =An example of a derived field:Q17_new B32 All meals CSATQ17_new B32 All meals CSAT{"ImportId":"Q17_ne_DERIVEDcbi44xe"} =An example of a textiq Topic (Textiq from within the survey)Q04c_R - TopicsQ04c_R - Topics{"ImportId":"QID9_TEXT_4fa5eba4135d43d890b5e933Topics"} I have tried a number o

We are looking to send a Qualtrics survey via a trigger from Gainsight. Has anyone done this before? I know that Gainsight has their own survey capabilities, but we are trying to keep it centralized. Anyone do anything like this?Thanks

Hello,The survey invitation my company is sending from Qualtrics to our users are no showing up in the email they receive in Outlook. This is causing a terrible user experience plus low response rate because everyone thinks is SPAM (please see image attached).Does anyone has any idea how to force the images to appear in the invitation email? How can I fix this?Thank you!

I'm using the built-in Google Maps Autocomplete in Qualtrics to let users type in their city. When they start typing, the widget shows suggestions, but all the suggestions appear in English.I want the suggestions to appear in Chinese (Simplified) when the survey is being completed with Q_Language ZH-CN.Has anyone managed to force the built-in widget to display place names in another language?Any help would be appreciated!Thanks in advance 🙏