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Michael_Cooksey
Administrator
1 month ago

Integrations

Discuss Integration solutions, best practices, and more.

  • 503 Topics
  • 1,135 Replies
502 Topics
MattiasM
Level 5 ●●●●●
MattiasMLevel 5 ●●●●●
asked in Integrations
Moodle - Qualtrics integration?

Hello all Have any of you done any integration between Qualtrics and Moodle? We're looking to feature a Qualtrics survey in Moodle, somehow. What alternatives are there? Just trying to get an idea if anyone else have tried setting this up in the past. Thanks in advance-Mattias

4391
amey_ghogale
C
cmbell
asked in Integrations
Extracting individual data from a contact list without using the list to invite (i.e. Prolific)

Hi folks - I need to pull embedded data from a contact list but I’m not using the list to invite participants, that is managed through Prolific. Prolific will send the participant’s id, which I can presumably then use to identify the participant in the contact list and then extract the embedded data. I’ve searched for answers and unless I’m using the wrong keywords, the responses I’m finding assume that I’ve distributed to the contact list rather than gone through Prolific or similar service. Also, I would rather not use an authenticator as this is a short daily survey for which they can use their phones. I don’t know if they would have their Prolific id on hand or committed to memory. Unfortunately I’m also not particularly adept at using an API Thanks! Chris

160
C
A
Level 1 ●
Ali AjrouchLevel 1 ●
asked in Integrations
How to stop "click the button to continue the survey in qualtrics" on start up?

I’ve embedded the survey into a webpage. If the press “take the quiz” the survey would start. In some cases the questions just appear normally, in others i get "click the button to continue the survey in qualtrics" . A lot of my users are older and not very tech savy, so the extra click might be confusing them, especially since they have to scroll. Any idea what we can do about it?

2763
K
Y
yramirez
asked in Integrations
Qualtrics to SuccessFactors Integration Issue converting in PKCS8 format

Hello Community, We are encountering an issue with our integration between Qualtrics and SuccessFactors. The error message we receive is: "Unable to load key." Trying to convert to PKCS8 format the a public and private key pair generated with the "Generate X.509 Certificate" button in the Manage OAuth2 Client Applications.Has anyone experienced a similar problem or have suggestions on how to resolve it? Kind regards

40
Y
JustChappell
JustChappell
posted in Integrations
Qualtrics and Pendo Integration

I was looking to see if anyone is currently leveraging Pendo and Qualtrics. We have both solutions but want to pull in Pendo feedback so we have all feedback data in one location. Is it worth setting up a Qualtrics survey in Pendo or just work to use Pendo survey and push that feedback into Qualtrics?Would also want to see how easy it is to set up and what if anything to watch out for.

1492
C
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Pandian
asked in Integrations
Calling Service Now API through Workflow or Survey Flow - Web Service

Hello Community, I am trying to connect Service Now API via Workflow using Webservice and it only works when i test but not when the workflow is triggered. I have whitelisted all the IP address for the region in ServiceNow. I also tried adding the same webservice in surveyflow and while testing it works fine but while taking the survey, the webservice does not perform any action. Has anyone faced scenario like this and appreciate your inputs.

80
P
Nanditha MM
Level 4 ●●●●
Nanditha MMLevel 4 ●●●●
asked in Integrations
Exploring Chatbot Integration Options with Qualtrics

Hi, I’d like to explore options for integrating a chatbot with Qualtrics to enhance our use cases beyond traditional surveys. I’m interested in understanding: Standard integration options – Does Qualtrics natively support chatbot integration, or do we need to rely on external APIs or webhooks? Technical feasibility – Can we embed a chatbot within a Qualtrics survey or use JavaScript to trigger interactions? Please provide the best approach and feasibility for use case. Please share your thoughts or any prior experience with such integrations. Thank you

240
Nanditha MM
Level 4 ●●●●
Oxy
Qualtrics Employee
OxyQualtrics Employee
posted in Integrations
Passing embedded data to Salesforce issues

If you are experiencing issues with passing embedded data to Salesforce from Qualtrics, here are some steps to troubleshoot on your own before contacting Support. First please make sure that the Salesforce integration is correctly set up in Qualtrics. This includes verifying the connection between Qualtrics and Salesforce and ensuring that the necessary permissions are granted. In order to refresh the Salesforce account you can click on the Salesforce trigger/task, click “Back” if needed and click on refresh. If it doesn’t help you can also remove the account and add it again. Here you can find the requirements of the Salesforce Account/Environment. Secondly, ensure that the embedded data fields are correctly configured in the survey flow. The embedded data fields should be set before the respondent encounters any logic or questions that depend on them. To ensure your embedded data is transferring correctly to Salesforce (SFDC) from Qualtrics, start by verifying it within Qualtrics its

100
Oxy
Qualtrics Employee
K
Level 1 ●
kendrouillardLevel 1 ●
asked in Integrations
Send Survey via Email workflow task confusion

We have used the XM Directory > Distribute survey workflow functionality successfully for a couple years, and it’s being deprecated and replaced with this new task. Problem we’re having is it seems impossible to just send an email to a single person as in the old way. Our workflow is triggered by a Salesforce Outbound Message task, from which we establish first name, last name, email, external ID and other metadata. Step 2 is to send a survey to the email from step 1 and use other metadata for personalization, which the XM Directory task did perfectly. With the new task, the options for grabbing data from step 1 are unclear and after much trial and error, I can’t figure out what combination of piped text will accomplish the simple goal. Having to enter IDs for Directory and List (and Contact) feels like I’m doing it all wrong. Hoping someone here can assist, thanks in advance!

433
AlonsoC
Administrator
F
FarisMahadin
asked in Integrations
Intercept suppression rule

I have two intercepts collecting feedback from the users on a website page, I want to add a suppression rule that prevents the two surveys from showing at the same time even if I set up the display rate for both to 100%, how can I do that? I tried adding intercept → Survey Name → in this zone HAS NOT BEEN SEEN → in the last 60 Days but it’s not working

180
F
J
Level 1 ●
JessaGLevel 1 ●
asked in Integrations
Embed a dashboard page onto Sharepoint

This may be an easy question but, Is there a way to embed a dashboard page to a sharepoint page? or if not a whole dashboard page, just a widget?

3895
M
Level 1 ●
E
edjkerner
asked in Integrations
Generating Personal Links Marketo Rate Limit Issue?

I was wondering if anyone has run into this problem before and if they found a solution. We have recently connected Qualtrics and Marketo via the documentation provided. When I am in the Distributions tab of a survey and trying to generate personal links, I keep getting this error after I click the dropdown “Select Contacts” and then when I try select from “Marketo Lists” or “Marketo Smart Lists”. The error says “Error making request to Marketo. (Code: 606 Message: Max rate limit ‘100’ exceeded with in ‘20’ secs). I do not believe the issue is on the Marketo side as we have other API connections and are not running into this issue with them. Also, the 100 per 20 secs is the Marketo standard and a hard cap so increasing that in Marketo is not an option. Thanks! Ed

70
E
S
Stall0wned
posted in Integrations
Send Qualtrics Survey when Zendesk Ticket marked as solved

Hi all,I am new to qualtrics. We use Zendesk for our ticketing system. I have the survey created, now I need to find out how to send our survey when a customer's support ticket is marked as solved by our support staff in Zendesk. How would I go about this? I was looking through Qualtrics documentation and there were a variety of Zendesk options which left me a bit confused. Thanks!

1932
F
Level 1 ●
Z
zzhang
asked in Integrations
Going back to Qualtrics where I last left off from Pavlovia

Hello,I'm currently working on a survey in Qualtrics which involves linking Qualtrics to Pavlovia and back to Qualtrics. I was able to make it work but the issue right now is that once Pavlovia redirects me back to Qualtrics, I am brought back to the beginning of the Qualtrics survey and Qualtrics would mark this response as complete. Is there a way that I can be brought back to the place where I last left off in Qualtrics? Any suggestions would be helpful! Thank you!

1251
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L
Lgimenez
asked in Integrations
Can't integrate react-native-qualtrics with my project

When I try to initialize Qualtrics on my project, I receive this message on my initializationResult.I'm using react-native-qualtrics 2.8.0 and react-native 0.71.18. {"message": "java.io.IOException: Invalid response received from requested url: https://zn3ht3bkhhugvqxf0-localiza.siteintercept.qualtrics.com/WRSiteInterceptEngine/AssetVersions.php?Q_InterceptID=SI_54to4ZtXOYPA7Z4&Q_CLIENTTYPE=MobileAndroidReactNative&Q_CLIENTVERSION=2.21.0&Q_DEVICEOS=14_34&Q_DEVICETYPE=samsung_SM-A155M. ResponseBody: okhttp3.internal.http.RealResponseBody@19133bd, ResponseCode:404", "passed": false}

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M
mryan
asked in Integrations
Looking to have quotas for surveys automatically update in an Excel sheet - ideas

We will have multiple surveys with varying quota limits going at once. Currently, I’m manually entering the quotas in an excel sheet and trying to find some script, ideas users may have to automate this process. Workflow: Multiple surveys 4-5 going at once Export quotas or have Excel read the quota urls The data decrements in an Excel sheet for each demographic and study so we aren’t having to manually do it. I have tried scraping data with Excel and it has failed so far. Open to solutions and ideas. If it is something to post in the developers or another section, let me know. (my first post). Thank you!

463
TomG
Level 8 ●●●●●●●●
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cmcnulty
asked in Integrations
Posting a survey link to LinkedIn Via Qualtrics

Hi Folks- I can’t seem to find any posts around this particular issue and would appreciate any tips! I want to post a survey to my company’s LinkedIn page, and track how many responses came from LinkedIn. When I go to Distributions> Social Media> LinkedIn, I am able to create a post through Qualtrics, but the survey link does not populate on the post, even if I manually copy and paste the hyperlink into the body of the post. Do I need to be creating an embedded field ahead of time? Should I be using a certain type of link? Is there some mysterious option I’m not thinking of? We’re currently tracking sources with bitly links, but I’d love to be able to use a built in Qualtrics feature if that is an option. Thanks!

881
Aggarwal
Level 4 ●●●●
sofiadavila02
Level 1 ●
sofiadavila02Level 1 ●
asked in Integrations
Extract Recruiting Data from SuccessFactors

Greetings to the community! I am facing an issue in my Data Recruitment (SSFF) that utilizes a native integration with Qualtrics fot a Candidate Experience project. The situation is as follows: Problem: Despite the native integration between my Data Recruitment system SSFF and Qualtrics appearing to work correctly in terms of adding contacts to the directory, I am unable to view candidate data. This includes crucial information such as names, email addresses, and other relevant details. The candidate viewing screen is blank. Question: Has anyone experienced a similar issue or have any idea why this native integration is not allowing me to view candidate data? Are there any additional configurations I should be aware of or possible solutions I can try? I appreciate any help or suggestions you can provide. Thank you in advance for your support!

821
E
QPN Level 4 ●●●●
S
SavioJames
asked in Integrations
Assistance Needed: Qualtrics to SuccessFactors Integration Issue

Hello Community, We are encountering an issue with our integration between Qualtrics and SuccessFactors. The error message we receive is: "Unable to connect account; review credentials and try again." We have already checked the following details: Username: API Key: Datacenter Domain: X.509 Certificate Private Key: ... Company ID: Despite confirming that these details are correct, we are still facing connection issues. Has anyone experienced a similar problem or have suggestions on how to resolve it? Any assistance or advice would be greatly appreciated. Regards | Savio

1523
AlonsoC
Administrator
A
andrp
asked in Integrations
Issue during SAP Customer experience General Response mapping

Hello, Does anyone have experience with General Response Mapping to SAP Customer Experience? I have followed the guide posted by SAP here but I am getting the below error when trying to add the SAP CPI iflow endpoint: Here is a screenshot of the iflow in CPI: Thank you!

220
A
joao.donzelli
Level 1 ●
joao.donzelliLevel 1 ●
asked in Integrations
SMS Distributions in XM Directory and Distribution Information

I have a question for those of you with experience using SMS distribution (1-way / individual survey link) within Qualtrics. We are exploring integrating one SMS provider with Qualtrics and I need help confirming some information regarding distribution data. I’d like to ensure it is possible to export SMS distribution details, such as distribution date, total successful SMS messages, total failed SMS messages, etc., to an external system via SFTP - To be more specific, I need a list of all customers' External Data References and the status of each SMS message (sent or failed). Could anyone tell me if we can access this type of data within Qualtrics? It’s important to the project create a daily routine to send this information outside Qualtrics at the end of each day.

310
joao.donzelli
Level 1 ●
J
Joe_65
asked in Integrations
Initializing with initializeProjectWithExtRefId and evaluateProject not working in ReactNative

Hi Team, I am encountering an error while using the initializeProject/initializeProjectWithExtRefId API with the Brand ID and Zone ID in my React Native application. The error message is as follows: { "Error": { "message": "Qualtrics: No Intercepts loaded, project initialization cancelled", "passed": false } } Here are some details about my setup: React Native version: 0.74 iOS version: 15 react-native-qualtrics version: 2.8.0 Has anyone experienced this issue before or have any insights on how to resolve it? Any help would be greatly appreciated.

1151
Nam Nguyen
QPN Level 8 ●●●●●●●●
H
Level 1 ●
HaimantiLevel 1 ●
asked in Integrations
Qualtrics and Face Reader integration

Hello, I am having issues with embedding Participant ID from FaceReader into Qualtrics. Can anyone please help me.

200
H
Level 1 ●
C
carronee91
asked in Integrations
Snowflake integration error

We keep running into this error message in our Extract Data from Snowflake workflow. “MOD_8 - ‘tsv’ is not a valid file type” We used TSV because we have commas in one of our fields and it was causing issues with the CSV. Has anyone had a successful Snowflake integration in general?

330
C
K
konam
asked in Integrations
How to extract Survey Responses those are in progress and update the status in salesforce

Hey all, I have a requirement in which I want to identify the responses those are in progress (use case in which user opens the survey but doesn’t submit it) so that I can update in salesforce for the status field ‘Incomplete’. I am able to see ‘Responses in progress’ on Data & Analysis tab but I am not able to fetch in progress responses in workflow editor using task ‘Extract Survey Responses’ (I have tried applying filter for ‘Finished’ and ‘Progress’ fields). I have also tried with triggered workflow but this works only for responses that has been submitted. It would be really really helpful if anyone can provide their insights on this. Thanks in advance!!

531
Nam Nguyen
QPN Level 8 ●●●●●●●●

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1 month ago

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