I work at a university. And recently my supervisor asked if we could move from REDCap to Qualtrics. I came across a couple of electronic road blocks! Perhaps I should include some details of what the Qualtrics should look do.
The current REDCap project we have:
- Allows an end user to submit a request via survey,
- REDCap notifies us via email there is a request.
- REDCap allows us to make notes on the request as we administer to the request. The person requesting for help does not see these notes.
- Allow us to send a follow up email manually to the person requesting help to rate our services provided.
- Generate Reports as needed.
My current Qualtrics project allows us to do functions 1, 2, and 5. However I can not find a viable replacement for functions 3 and 4.
Any suggestions?