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Website Intercept, missing most survey responses on iOS mobile devices - beginning 7/13/2021

jOE_E OhioCommunity Member, Qualtrics Brand Admin Qubie ✭
edited July 28 in Website / App Feedback

Is anyone else having issues with an existing website intercept survey collecting what are marked as completed surveys, but contains no responses. We have several websites that have been running the same intercept survey for over a year and starting on 7/13/2021 - we began to see a dramatic decrease in response data - but not completed surveys.

When I run a report on the survey, almost all of the surveys that are complete but have no responses are showing as iPhone using either Safari or Chrome browser.

I am planning to submit a ticket, and wanted to ask if anyone else is experiencing the same issue, and has found a fix.