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Website & App Insights

Discuss Website & App Insights solutions, best practices, & more.

427 Topics
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427 Topics

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brkwms

asked in Website & App Insights

Need help calculating the number of days between two dates

Hello,I have a survey with two questions asking the respondent to enter the start date and end date. Both questions are Text entry question types. The format for the response is mm/dd/yyyy. I would like the total number of days between the two dates to show in my last question that is set as Text/Graphic question type. I’ve tried using using this JavaScript below:Qualtrics.SurveyEngine.addOnPageSubmit(function() { var DateTime = luxon.DateTime; var startDate = DateTime.fromFormat("${q://QID6/ChoiceTextEntryValue}", "MM/dd/yyyy"); var endDate = DateTime.fromFormat("${q://QID7/ChoiceTextEntryValue}", "MM/dd/yyyy"); var difference = endDate.diff(startDate, ['years']).toObject(); Qualtrics.SurveyEngine.setEmbeddedData('creditDuration', difference.days);}); However nothing shows for the result. Is there a way of calculating the number of days between the two dates entered?Any help is much appreciated!Thank you,Brkwms

18 hours ago

Adelina.Sofronieva

asked in Website & App Insights

How to open my target survey in same window as my Pop Over creative

Hello, I have a Website / App Insight project with a Pop Over Creative. First I ask users if they want to provide feedback and if they do, my target survey loads into a new window.Is there a way to show my survey in the same window that my Pop Up shows? Thanks,Adi

2 days ago

Insight_87

asked in Website & App Insights

Intercept on mobile

Hi everyone.I’m trying to come up with the best solution for a site intercept on mobile device. I currently have a responsive dialogue but I’m new to this and can’t see why it isn’t giving me the same edit options as the pop-under creative I have for desktop. See below. The logo on the responsive dialogue is appearing really small and don’t seem to be able to change the size like I can on the desktop version. I’m probably doing something fundamentally wrong but can’t see where. Thanks

2 days ago

JamesDieeLevel 2 ●●

asked in Website & App Insights

Anyone using a video response question in survey linked to an intercept?

We were able to collect video responses when testing the survey from an email invitation, but once we tied the survey to an intercept pointing to our website’s QA environment the following error appears when clicking on the video/audio button: device error: NotAllowedError: Permission deniedHas anyone had a similar experience? We’ve ensured that pop-ups are not blocked, and the audio & video permissions on the browser are not denying a connection. Thanks!

6 days ago

KenI

asked in Website & App Insights

How to edit the CSS for QSIFeedbackButton-flex-container

I tried editing the CSS of the element QSIFeedbackButton-flex-container via Look and Feel but no luck. Is there a way to specifically edit the CSS of this element?

8 days ago

SuraLevel 2 ●●

asked in Website & App Insights

Intercept impression and clicks are increamented while intercept is deactivated

Hello community ,I am facing a issue where my survey still getting responses even though I have deactiavted the intercept . i have checked all ways still couldn’t able to find how this happened.To give you a back drop , i have activeted the survey through API and the survey gets deactivated based on a simple Quota. But , Yesterday i noticed that quota has already deactivated the survey but still the intercept was increamenting. I nearly got around 150 extra responses .Have anyone faced this issue before , please let me know what could be the issue if you could find it .Thanks

10 days ago

GBelardi

asked in Website & App Insights

Capture URL and search keywords

Hello everyone,I would need the community's help to solve the following URL-related problem.I need to report the data relating to the URL and the keywords entered in the site search in the dashboard, but the link for some keywords is broken and therefore incorrect when you go to click in the dashboard.below is how I set up the data in the dashboard in the Search LM column keywords entered by users that are not always linked Many tanks in advance for your help,Genny

14 days ago

wddnick

asked in Website & App Insights

Embedded Creative linking to Survey without using an IFrame

I trying to find if there is an option to not use an iframe when using a custom embedded feedback creative that uses the embedded target (survey). I have tried all the advanced options in the intercept to try different behaviors but as far as I can tell they have no affect on the use of an iframe for the survey. Is there an option that doesn’t create an iframe into the page?

14 days ago

cmaggQPN Level 2 ●●

asked in Website & App Insights

Time spent on page - intercept conditions

Good morning everyone,I need to set a condition for an intercept that is not based on the time spent on the site, but only on the time spent by the visitor on a specific page. How can I do that?Best,

30 days ago

Kelli Cain

asked in Website & App Insights

Qualtrics Community Experience

Was this community page/experience custom-coded or is this functionality available?

1 month ago

Erikahg

asked in Website & App Insights

Buttons on top of images for creatives

Hi team! I am working on a creative where I have added an image and on the image it says “give feedback” I wanted to add a button on top of this to take the user to the survey and so far it works well. BUT, we realized that when changing the zoom on the page the image will adjust to the zoom but the button will move around. Does anyone have any suggestions on how to keep the image and button together so that the button wont move? Thanks!

1 month ago

Doppify

asked in Website & App Insights

What are the affiliate marketing news in 2024?

Affiliate marketing trends in 2024 reflect significant shifts and advancements, emphasizing technology, content diversification, and strategic partnerships. Here are some key trends to watch:1. AI-Assisted Content Creation: AI tools are revolutionizing content creation by improving efficiency, quality, and personalization. They help streamline content research, outlining, and editing, allowing affiliates to produce more optimized content faster. However, human oversight remains essential to maintain authenticity and trust with audiences.2. Influencer and Affiliate Integration: The collaboration between influencers and affiliates is becoming more pronounced. Influencer-driven affiliate marketing leverages the trust and rapport influencers have with their audiences, leading to higher engagement and conversion rates. Brands are working with micro and nano-influencers to create more relatable and subtle promotional content across platforms like TikTok, YouTube, and Instagram.3. Content Div

1 month ago

Doppify

asked in Website & App Insights

What are the affiliate marketing trends in 2024?

1 month ago

RyanBal

asked in Website & App Insights

Target cohorts of customers based on unique identifiers through website intercepts

We’re in the process of setting up website/app intercepts on our site and we are looking at solutions for targeting groups of customers based on their unique identifiers. For context, each customer is assigned a unique identifier which would be in google data layer or otherwise and would be readable by Qualtrics. We have several key cohorts that we are interested in and we want to ensure that they each receive the relevant intercept & we get the right amount of sample for each cohort. I have the list of unique identifiers and the cohort that they are assigned to in a csv. Is there a way within Qualtrics to target these lists of unique identifiers i.e if the customer’s unique identifier is within list x we want them to see website intercept x, if their unique identifier is within list y we want them to see intercept y?Edit; We’re aware that we can link an API but we’re looking for solutions that don’t require this.Thanks!

1 month ago

DashboardNinjaQPN Level 2 ●●

asked in Website & App Insights

Change in how digital feedback page views are counted in Qualtrics?

Does anyone know if there was a recent change in how page views are counted in Qualtrics for website feedback/app projects?I have a project where the website was well under the 10 million page views annual limit for the past 5 years, and all of a sudden in the last 4 months it’s gone over 10 million. The client’s internal web analytics don’t indicate any major change in traffic, average pages per visit, etc.

1 month ago

JamesWBP

asked in Website & App Insights

Session Replay

HiI’m trying to set up Visitor Details on session replay, but it’s nowhere as intuitive as those on a simple intercept - for example I can’t get any information automatically apart from a timestamp and the IP Address.Does anyone know of a reason why this is?Also, does anyone know of a sneaky way to get this info from the Qualtrics cookie and use the Cookie value option because I am struggling!Thanks

2 months ago

AppzkQPN Level 5 ●●●●●

asked in Website & App Insights

Text Entry- Limit if embedded intercept

Hi All, Wanted to know what is the character limit of text entry question of embedded intercept.

2 months ago

HarshithaRamisetty

asked in Website & App Insights

UnCaught Reference Error:Qualtrics not Found

Hi,I am in an requirement to add the javascript code into an existing website code which basically functions to capture the embedded data such as CAID and Email ID which I have configured these fields in the survey flow of the particular survey and also in the website intercept embedded data by choosing the type as the Value from Javascript in order to store the values for the particular embedded data field from the javascript code . The javascript code which I have incorported in the existing website code <script>Qualtrics.SurveyEngine.addOnLoad(function(){Qualtrics.SurveyEngine.addOnPageSubmit(function(type){if(type == "next"){ var EmailID = "xxx@xxx.com"; var CAID = 935326; Qualtrics.SurveyEngine.setEmbeddedData('EmailID', EmailID);Qualtrics.SurveyEngine.setEmbeddedData('CAID', CAID); }});}); </script>and also I have placed the website intercept deployment code at the header section I am getting the “Uncaught ReferenceError Reference

2 months ago

dduarteLevel 2 ●●

asked in Website & App Insights

Display 2 mutually exclusive intercepts in the same webpage

Hi,I’m trying to implement and A/B testing on a webpage using 2 different intercepts. Does anybody know how can I set 2 intercepts to be deployed in the same webpage but having them set as mutually exclusive?I was thinking maybe setting the Display Sample Rate as 50% for both, but not sure if this alone might work.Thanks,Daniel

2 months ago

DesiW

asked in Website & App Insights

Drop in Impressions Data

Hi all,We have a survey embedded via Iframe with a sample rate of 100%. Since mid March, our impressions have apparently dropped by more than 50%. We have not made any changes to the survey or the page it is embedded in. Whenever we run tests on that page, the survey is successfully displayed and ‘Q Impress’ is also fired, hence we cannot reproduce any possible error. We are out of ideas, what caused the drop of impressions in our data. Is there anything else we could check? Many thanks!

2 months ago

kevinmcLevel 2 ●●

asked in Website & App Insights

Drop in Impressions

Our digital impressions on all of our intercepts in the project have gone down significantly this past week and we can’t figure out why. Is there a setting or something that could be causing this?what are some things I could check? Any advice? I can’t see anything. kevin

2 months ago

RadamLevel 4 ●●●●

asked in Website & App Insights

Templated Embedded Feedback - embedded data variable type

Was trying to find a way to set my embedded data to text-set in the Templated Embedded Feedback intercept. https://www.qualtrics.com/support/website-app-feedback/creatives-tab/creative-types/embedded-feedback/#Where

3 months ago

c.roseLevel 1 ●

asked in Website & App Insights

Firefox Browser Issues

We have noticed many Firefox users unable to get our Qualtrics surveys in Firefox, and I am wondering if this is a product wide issue.I would guess that around 50-60% of the time, Firefox users are not seeing the Qualtrics surveys and the dialog boxes are unresponsive when clicked. Has anyone else had issues getting intercepts to work on Firefox?

3 months ago

Jgates

asked in Website & App Insights

nike

Hello! On 6/5/2024 I Won a pair of cashiers by entering a contest. I asked one of your AI units a basic question. Rather then receiving help the company Nike told me to talk to you. Please help and contact me regarding this matter. I was not aware of qualtrics third party involvement. They will not accept my words without a proof I know nothing about. I waited days and specifically asked Nike and one of your bots named Patric did not disclose there was a confirmation email. They refuse to reimburse me for any time or effort spent in this manner.

3 months ago

Elisabetta_CarliLevel 1 ●

asked in Website & App Insights

Is there a way for a creative to dynamically resize base on the survey questions?

Hi everyone,I am new to Qualtrics web/intercept and have noticed some rigidity in the tool when it comes to creatives. There’s a lot I can customize, but I found that creatives are not fully optimized and many changes need to be made directly in the survey.I was wondering if there’s a way for a creative to dynamically change in size as a user takes the survey. For example, the user is presented with one question, and after answering, another question is displayed in the same survey modal, which automatically resizes to accommodate the new question. This was a pretty easy task with other competitors, but it seems quite challenging with Qualtrics.Is there a way to achieve this, or is it just a gap in my knowledge?

3 months ago

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