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Website & App Insights

Discuss Website & App Insights solutions, best practices, & more.

  • 414 Topics
  • 812 Replies

414 Topics

DashboardNinja
QPN Level 2 ●●
DashboardNinjaQPN Level 2 ●●
asked in Website & App Insights

Change in how digital feedback page views are counted in Qualtrics?

Does anyone know if there was a recent change in how page views are counted in Qualtrics for website feedback/app projects?I have a project where the website was well under the 10 million page views annual limit for the past 5 years, and all of a sudden in the last 4 months it’s gone over 10 million. The client’s internal web analytics don’t indicate any major change in traffic, average pages per visit, etc.

5
K
Level 2 ●●
10 hours ago
J
JamesWBP
asked in Website & App Insights

Session Replay

HiI’m trying to set up Visitor Details on session replay, but it’s nowhere as intuitive as those on a simple intercept - for example I can’t get any information automatically apart from a timestamp and the IP Address.Does anyone know of a reason why this is?Also, does anyone know of a sneaky way to get this info from the Qualtrics cookie and use the Cookie value option because I am struggling!Thanks 

0
J
9 days ago
Appzk
QPN Level 5 ●●●●●
AppzkQPN Level 5 ●●●●●
asked in Website & App Insights

Text Entry- Limit if embedded intercept

Hi All, Wanted to know what is the character limit of text entry question of embedded intercept. 

1
A
Level 7 ●●●●●●●
22 days ago
H
HarshithaRamisetty
asked in Website & App Insights

UnCaught Reference Error:Qualtrics not Found

Hi,I am in an requirement to add the javascript code into an existing website code which basically functions to capture the embedded data such as CAID and Email ID which I have configured these fields in the survey flow of the particular survey and also in the website intercept embedded data by choosing the type as the Value from Javascript in order to store the values for the particular embedded data field from the javascript code . The javascript code which I have incorported in the existing website code    <script>Qualtrics.SurveyEngine.addOnLoad(function(){Qualtrics.SurveyEngine.addOnPageSubmit(function(type){if(type == "next"){            var EmailID = "xxx@xxx.com";        var CAID = 935326;            Qualtrics.SurveyEngine.setEmbeddedData('EmailID', EmailID);Qualtrics.SurveyEngine.setEmbeddedData('CAID', CAID);    }});});    </script>and also I have placed the website intercept deployment code at the header section I am getting the “Uncaught ReferenceError Reference

0
H
1 month ago
D
Level 2 ●●
dduarteLevel 2 ●●
asked in Website & App Insights

Display 2 mutually exclusive intercepts in the same webpage

Hi,I’m trying to implement and A/B testing on a webpage using 2 different intercepts. Does anybody know how can I set 2 intercepts to be deployed in the same webpage but having them set as mutually exclusive?I was thinking maybe setting the Display Sample Rate as 50% for both, but not sure if this alone might work.Thanks,Daniel

2
D
Level 2 ●●
1 month ago
D
DesiW
asked in Website & App Insights

Drop in Impressions Data

Hi all,We have a survey embedded via Iframe with a sample rate of 100%. Since mid March, our impressions have apparently dropped by more than 50%. We have not made any changes to the survey or the page it is embedded in. Whenever we run tests on that page, the survey is successfully displayed and ‘Q Impress’ is also fired, hence we cannot reproduce any possible error. We are out of ideas, what caused the drop of impressions in our data. Is there anything else we could check? Many thanks!

4
K
Level 2 ●●
1 month ago
K
Level 2 ●●
kevinmcLevel 2 ●●
asked in Website & App Insights

Drop in Impressions

Our digital impressions on all of our intercepts in the project have gone down significantly this past week and we can’t figure out why. Is there a setting or something that could be causing this?what are some things I could check? Any advice? I can’t see anything.   kevin

0
K
Level 2 ●●
1 month ago
Radam
Level 4 ●●●●
RadamLevel 4 ●●●●
asked in Website & App Insights

Templated Embedded Feedback - embedded data variable type

Was trying to find a way to set my embedded data to text-set in the Templated Embedded Feedback intercept.  https://www.qualtrics.com/support/website-app-feedback/creatives-tab/creative-types/embedded-feedback/#Where 

6
E
1 month ago
c.rose
Level 1 ●
c.roseLevel 1 ●
asked in Website & App Insights

Firefox Browser Issues

We have noticed many Firefox users unable to get our Qualtrics surveys in Firefox, and I am wondering if this is a product wide issue.I would guess that around 50-60% of the time, Firefox users are not seeing the Qualtrics surveys and the dialog boxes are unresponsive when clicked. Has anyone else had issues getting intercepts to work on Firefox?

3
Sachin Nandikol
QPN Level 6 ●●●●●●
1 month ago
J
Jgates
asked in Website & App Insights

nike

Hello! On 6/5/2024 I Won a pair of cashiers by entering a contest. I asked one of your AI units a basic question. Rather then receiving help the company Nike told me to talk to you. Please help and contact me regarding this matter. I was not aware of qualtrics third party involvement. They will not accept my words without a proof I know nothing about. I waited days and specifically asked Nike and one of your bots named Patric did not disclose there was a confirmation email. They refuse to reimburse me for any time or effort spent in this manner.

1
Aggarwal
Level 2 ●●
1 month ago
E
Level 1 ●
Elisabetta_CarliLevel 1 ●
asked in Website & App Insights

Is there a way for a creative to dynamically resize base on the survey questions?

Hi everyone,I am new to Qualtrics web/intercept and have noticed some rigidity in the tool when it comes to creatives. There’s a lot I can customize, but I found that creatives are not fully optimized and many changes need to be made directly in the survey.I was wondering if there’s a way for a creative to dynamically change in size as a user takes the survey. For example, the user is presented with one question, and after answering, another question is displayed in the same survey modal, which automatically resizes to accommodate the new question. This was a pretty easy task with other competitors, but it seems quite challenging with Qualtrics.Is there a way to achieve this, or is it just a gap in my knowledge?

1
Sachin Nandikol
QPN Level 6 ●●●●●●
1 month ago
J
Jgates
posted in Website & App Insights

why is

Hello! On 6/5/2024 I Won a pair of cashiers by entering a contest. I asked one of your AI units a basic question. Rather then receiving help the company Nike told me to talk to you. Please help and contact me regarding this matter. I was not aware of qualtrics third party involvement. They will not accept my words without a proof I know nothing about. I waited days and specifically asked Nike and one of your bots named Patric did not disclose there was a confirmation email. They refuse to reimburse me for any time or effort spent in this manner.

0
J
1 month ago
E
Level 1 ●
Elisabetta_CarliLevel 1 ●
asked in Website & App Insights

How to trigger an intercept survey when user clicks on a CTA?

I am trying to add an intercept survey when the user clicks on CTA on my website. Can I use HTML on site? If not, why and what can I use instead? Is it something I can self-serve or do I need engineering/IT to help?I am new with intercepts and I am struggling to set them up as I want to. Thank you. 

1
Appzk
QPN Level 5 ●●●●●
1 month ago
E
QPN Level 4 ●●●●
ErikahuerQPN Level 4 ●●●●
asked in Website & App Insights

How to add user information with an intercept?

I need to capture as embedded data the email, name, phone and region in a website feedback. To access to this website usually users have to log in, id like to collect this data from the ones that log in. and for the ones that don't log in i'd like to leave this field empty.I was trying hidding this elements in HTML and capture them as HTML on site but it is not working.Any suggestions?

3
InessaG
Level 5 ●●●●●
2 months ago
A
ahirmas
asked in Website & App Insights

How to fill in text inputs via javascript

I am programming a task where I need to store three outputs once the decision is made:The decision itself (A or B) The response time  The position of an element on the page. I added the following function to my decision buttonsfunction decision(dec) {    let lInputs = document.getElementsByTagName("input");    let time1 = new Date();    lInputs[0].value = dec;    lInputs[1].value = time1 - time0;    lInputs[2].value = document.getElementsByClassName("reverse").length;    //Qualtrics.SurveyEngine.Page.next()    document.getElementById("NextButton").click();} I checked and the inputs get correctly written if I use this code, but once I see the results on the survey, the answers are not recorded.  My questions are:Is there another way to do this? Is there a better way to get the id of the questions to fill them in? (because I’m using a loop, the id’s are quite complicated)Thank you in advance!

0
A
2 months ago
N
QPN Level 2 ●●
NikeetaQPN Level 2 ●●
asked in Website & App Insights

How can we add a close button to a custom embedded feedback creative?

Hi Team, I need to add a close button or icon to a custom embedded feedback intercept. When the close button or icon is clicked, the feedback intercept should close. Is there a way to implement this? regards,Nikeeta

2
N
QPN Level 2 ●●
2 months ago
H
HarshithaRamisetty
asked in Website & App Insights

Capturing the embedding data from the website through the surveys where the surveys are hosted in the website using the website Insights

I am looking up for an solution on how to capture the embedded data fields like email address,contract account number etc from the website to store it in a qualtrics system via surveys where the surveys are hosted on the website using the website insights.Could you please suggest a feasible solution to achieve this.Thanks in Advance

1
rondev
Level 6 ●●●●●●
2 months ago
A
Aldonahue
asked in Website & App Insights

Prevent repeated display without using cookies and "This Action" action set is not working

I am trying to Prohibit my Qualtrics survey with an exit intent intercept from launching multiple times within a single browser session.  We are running into the issue where once someone leaves a certain section of our site and returns to make changes the exit intent intercept will launch again. I only want this survey to launch once, even if the users leave the specified section and returns to it, I do not want the survey to launch again if the user has already seen it.  I have tried setting Action Set logic to “If this action as not been taken during browser session” however that seems to fail entirely and prohibits the survey from launching all together.  Using the Intercept and survey action set logic will not work because I want the survey to launch every time the user accesses the site at a new occurrence.  Using cookies will not work either as I do not wish to set it to a specific time limit.  I want to prevent a repeated display of the intercept/survey if the user has seen it b

0
A
2 months ago
J
JenP_2024
asked in Website & App Insights

Web intercept action set containing form token clause

I am trying to program a web intercept survey for customers.   I’ve using an old survey intercept that was created at our company by a former employee.  They have a clause in their action set that says Current URL does not contain form token.    Does anyone know what this might mean?  On our website, we have both a pop up and feedback button survey available.  I’m trying to figure out how to stop the pop up if someone has taken the feedback button survey and how to keep the feedback button active even if the pop up survey is taken. I wonder if this form token clause might be the reason???Thanks!  

0
J
2 months ago
J
jreeves
asked in Website & App Insights

Qualtrics Support Format / Language?

Hi there!Does anyone have an idea of what platform/language the Qualtrics Support pages (i.e. https://www.qualtrics.com/support/getting-started-qualtrics/home/) are written in? Like - how could I replicate the format of this easily? I am trying to develop my own support documents for various tech products that colleagues use and the layout of these are so easy to use and navigate. I’m hoping it’s something pre-built and/or easy to learn!

1
Nanditha MM
Level 4 ●●●●
2 months ago
5
5tream_Punk
posted in Website & App Insights

Web Intercept response rate - What do you typically see?

Hi there, I’m curious what people typically see as a response rate to web intercept survey? i.e how many responses per 1000 impressions?  Thanks! 

2
D
3 months ago
Naman_Savla
QPN Level 4 ●●●●
Naman_SavlaQPN Level 4 ●●●●
asked in Website & App Insights

Cookie methods Qualtrics provide when using Website Intercept

What types of cookies method Qualtrics provides when we use Website intercept?For example, can it be?Type: HTTP-CookieType: HTTP-Cookie, JS-CookieType: JS-Cookie

0
Naman_Savla
QPN Level 4 ●●●●
3 months ago
M
MarieElaine
asked in Website & App Insights

getting User ID in div class elements

Hi!Is there any way I can get the User ID from the top right (see screenshot. Current User logged in: NA PLATINUM TEST). using javascript from intercept? I want to store the value it gets when user log in there accounts in a embedded data whenever the intercept triggers and when the users answers the survey. will this be possible? 

1
A
Level 7 ●●●●●●●
3 months ago
J
JZhao
asked in Website & App Insights

Why my intercepts not triggered in iframe?

I have some buttons on my website right now and I choose to use intercepts to make the surveys triggered when the buttons are clicked.The thing goes well on my website. The surveys can be triggered on my website.However, we have clients that on different domains to use my website as an iframe on their website. In this case, the intercepts cannot be triggered.My guess: the cookies Qualtrics needed turns to third-party cookie when my website is embedded in iframe and get blocked. Let me know if there’s other possible reasons, solutions or workaround.

0
J
3 months ago
S
Level 1 ●
sdevrezLevel 1 ●
asked in Website & App Insights

one survey for each specific article for embedded website feedback

Hello, I am trying to set up an intercept with the embedded feedback on a website. The website contains various articles, and my objective is to gather feedback for each article, utilizing its unique article ID as embedded data. Since the URL changes for each article and displays the article ID, this data will be utilized. The survey questions should be the same for each article.I would like to set the condition as ‘Once the survey has been taken, the user shouldn’t see the survey again for that article’ That means, if a user completes the survey for article 1, they won't encounter it again, but they should still see the survey for articles 2 and 3 until they complete those. To achieve this, I've configured the advanced options within the action set as follows:Display options : ‘replace creative contents’ & Same size as creative    Action Set Sample Rate : 100% & If not sampled, continue to next Action set.. Creation Insertion Point : ‘the name of the HTML container on the webs

4
S
Level 1 ●
3 months ago

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