Website & App Insights

I have several web intercepts running in my project, but I’ve been experiencing strange behavior in how they’re being displayed, which led the client to request that all of them be disabled.These intercepts each have only one action set, and all of them follow rules similar to the example below.  In addition, I have repeat display prevention enabled, with the browser cookie set for 14 days. Even so, I’m receiving reports that the intercepts are being displayed every single time the user accesses the target URL.I’m not exactly sure how to proceed or where to start investigating this.Has anyone experienced something similar and can share their t

Context: I am working on a "Website/App Feedback" project, specifically using intercepts inside a Mobile App. We are using the Mobile Embedded Feedback creative type (Guided Intercepts). As per the standard behavior of this creative type, it automatically created "Embedded Survey". My goal is to control the volume of responses based on the user's Country (Embedded Data).Problem: I am facing a "dead-end" regarding quota management due to two limitations: Survey Limitations: The automatically created survey for Mobile Embedded Feedback does NOT have the "Survey" tab (only Workflows, Data & Analysis, Results). Therefore, I cannot configure standard Quotas inside the survey options as I would in a standard project. XM Directory Limitations: I tried to control this via "Targeting Logic" by integrating with the

I want so show intercept survey only when user visit the page 10th time meaning if i logged in today it is my first visit. ….8th time is 8th visit. only when i visit 10th time I should get popup. How can i do this?

We are using a custom embedded feedback creative on our website. the first question is an mcq question and the answer choices are smiley faces. Now we have a requirement that the first question of the survey that is the smiley question should be embedded in the website but when someone clicks on one of these smileys then the rest of the survey should open in a new tab. Is there a way to achieve this?

Hello, I’m interested in setting up “Custom Propertys” to set me triggering logic in my mobile app.  I haven’t seen much detail on what works well and what doesn’t - aside from “you will need to work with your mobile app development team.”  I’d like to set up my mobile app dev team for success by setting them to work on use cases that have proven track records.  Does anyone have examples of Custom Property use cases that have worked well or not?  My thought is that I’d like to have the feedback shown after the user has navigated away from a particular new feature - similar to Page Referrer logic. Have folks been able to make that work for them?

Does anyone know where to find the revision history on an intercept that has this interface?

We have digital intercepts (popups, feedback buttons, etc...). Today they say “Active...with unpublished changes.” Nobody remembers making any changes. Is there a place to see what changes are unpublished and who made them?

Hi All, I want to add embedded template feedback survey to a section of my website page.Here’s how I want it to work:At first, only a simple question appears: “Is this summary helpful?” with thumbs up and thumbs down buttons. When a user clicks either thumbs up or thumbs down, more survey questions should appear: A text box asking, “Why did you choose this rating?” A checkbox for the user to give consent to be contacted for more feedback. A submit button. Since in the template embedded feedback, there is only one option for a follow question. Using javascript can i add a checkbox for the user to give consent to be contacted for more feedback and then submit button. 

Hi all, I wonder if anyone would be open to a new group / discussions around how you are using website / app feedback in your organization.I recently joined an organization and my role is to expand intercept surveys across their digital properties. They are creating custom code on each page to capture data like the ingress point and it leads to a different survey.This is different from my previous company that expanded one intercept across all pages leading to one survey and then used page and keywords to identify what teams should receive what feedback.I’m curious how other organizations are setting up their intercept surveys. I’d love to hear from those who have experience and open to discussing different ways of using intercept surveys and the pros and cons of each way.

Hello XM Community!This is my first time posting, so please excuse any errors as I learn the platform 😊.Background: We have developed a templated Embedded Feedback survey that appears after a customer interacts with a specific container on our website. The initial question was in line to "Was this helpful?" with a yes/no response. Customers who selected "no" received a follow-up question.The Issue: Another team recently requested that we add a dynamic link to the first question. This link should direct customers to a specific page on our website when clicked. The link changes based on the website language, and this information is stored in the Google Data Layer.My Questions

Hi, I’m curious if anyone has tried to build intercept surveys into Workday. Workday is a HRIS we use and we are looking to gather feedback after employees completed certain processes in Workday. 

 Hello good afternoon, I have a question. How can I link the survey of a Website/App Opinion project to my directory and that when I download the results of the survey it comes with the data of the person who answered?

I am trying to Set Embedded Data for Multiple Targets on a creative with JavaScript.  I am familiar with setting embedding data into intercepts/surveys by using the simple Embedded Data features on the intercept action sets, to pull in cookie values etc but I have zero understanding of javascript!Below is a screenshot of the relevant part of my creative.  I have created targets over each of these 3 answers, but would like to set a different embedded data value for each, so I can tell which answer they gave when they arrive at the surveyI have found these directions here, but I’m unsure how to apply them to the creative.  Where do I put the javascript?  And then what do I need to do to pull it to my intercept/survey? Thanks in adv

We are working on a website intercept survey (a pop-up on our website) with multiple questions shown on a single page (e.g., 3-5 questions, no page breaks). Users may answer one or more questions and then close the pop-up without clicking the "Next" or "Submit Feedback" button.Issue: Currently, if a user interacts with just one question and closes the survey (e.g., without submitting or navigating), their responses are not saved. This results in losing valuable user data, even though they engaged with the survey.Requirement: I need a way to auto-save responses as soon as users interact with any question, ensuring partial responses are captured even if the user does not click "Submit" or navigate to next page.Questions: Is it possible, either through default settings or configurations, to automatically save respons

The default behavior allows respondents to close the pop-up intercept survey only by clicking the X button.In addition, I would like to be able to close the survey by clicking anywhere outside of the pop-up window to dismiss/ close the survey. How can I do that?

I have a website app insights project where I am using a responsive dialog box where we are using a survey as the target so when a website visitor visits the website he or she sees the target survey. Now we have a requirement if a website visitor revisits the website then they should be able to see the target survey if they had not taken the survey during their earlier visit to the website however if they have taken the survey during their  earlier visit then they should not be able to see the the target survey again for the next 90 days

Hi all, I would like to seek help from the community. I am trying to set up a website feedback survey where our employees can log in their issues that they encounter from the website. There will be ticketing system and one of the embedded data that we would like to get is their email address. We would like to get the email address directly from the website because we do not have to get our employees to manually log their email address into the survey and we are keeping the survey questions lean. The email address is actually retrievable from the website ‘Inspect’ page under the ‘Application’ tab and the  key is named as EmailID along with its Value (Email address). How do i build this into Qualtrics survey? Do i use Web Service (Under Survey Flow) or do I just add ‘Embedded Data’ into the Branch in Survey Flow? Your advice is appreciated!

Hello, I have an intercept being presented on a page with a some data fields that I need to bring as embedded data on the responses, but I could not find a way to make it work - the fields related to them are always in blank. From what I could understand, the fields are from a Google Tag ManagerThe things I’ve already done, without success:declare the field’s value type as “HTML on site” (this works on other pages from the same client, but I imagine this page can be developed differently); declare the field’s value type as “Google Data Layer”; declare the field’s value type as “Value from cookie” (just for testing, I could not find them on cookies); Configured the event tracking on the intercept with the name of the event (“delivery_tracking”).Below it follows a datalayer viewer extension to refer as they are shown (the fields I want to bring are the ones under the event “delivery_tracking”, like “service_type”,

I've recently learned from a colleague and from a post on X (https://x.com/Ingar30/status/1900096859697262976) that Operator, a new product developed by Open AI, can simulate participants’ responses on Qualtrics survey. For things that are not directly fillable by AI (e.g., some Captcha or comprehension questions), Operator gives the possibility to the user to take control of the survey and respond on its behalf. This make useless some of the measures that are usually recommended to deal with bots. It was quite shocking to see how easy it is to fill out a survey with this system and this might have severe consequences for the quality of the collected data.I would like to know whether there are any measures Qualtrics is taking to minimize this issue or if other users have developed some measures.Thank you and all the best,Giuliana

Does anyone have best practices or tips for sending teams notifications at scale to a large number of different stakeholders?We want to be able send relevant feedback from customers to the appropriate groups within our company using the MSFT Teams extension.

Hello, We are currently working on setting up an embedded data value using Javascript for a web intercept. The thing is that we are using an in-site embedded intercept (see first image below), but we can’t find how to code the Javascript function in order to set its result to be the embedded data value (see second image and code below). Qualtrics.SurveyEngine.addOnUnload(function() {Qualtrics.SurveyEngine.setEmbeddedData( 'q_test', "testing" )});Is it possible to set the embedded data value this way?Best,Daniel

Hello,We are looking at adding an intercept to some of our products. I don’t just want to capture the feedback and high level data like we care capturing on our website. I want to be able to pull through user details name, company org etc from the product (they are logged in to the product) and push it into embedded data. How would I achieve this?

Hi allI have an intercept issue would like some help!I have a Website & App Insights project that has multiple intercepts we set up for our site.There is a new responsive dialogue intercept I set up for the same site but different page, target logic has set to ‘site url contains career’ ,100% display rate and when mouse leaves the site. I’ve kept the condition as simple as possible for the testing, the preview worked find with all conditions passed. However, when i went to the site as regular user I just cannot see the pop up. I can see other intercepts working on the site, as the image below shown, button and pop-up for other pages are working fine. Since all intercepts share the same code, I assume the code is working as intended? So i am not sure which part went wrong, has anyone experienced this before? 

Hello Team,I need assistance with deploying a mobile app intercept. This is my first time building a mobile app intercept and I would like to understand the deployment process. I’ve already created the intercept and the creative, so I’m looking for guidance on the next steps and would like to know what procedures should follow from here.Thank you!

Hello,My company’s IT department just acquired the DXA suite as an add-on to our Qualtrics main instance.I’d like to ask the community what are your experiences using the DXA features: How easy is it to work with? Does it deliver what is advertised?And if there’s anyone out there who currently use Quantum Metric, would love to hear how is it going so far using their platform, as I’m on the understanding it offers a more complete solution with the trade off of being on a higher price point than DXA:How easy is it to work with? How useful are the advanced reports they provide? What would you consider its advantages over DXA?Thank you all in advance!Best regards,Daniel