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Website & App Insights

Discuss Website & App Insights solutions, best practices, & more.

  • 358 Topics
  • 713 Replies

358 Topics

5
5tream_Punk
posted in Website & App Insights

Web Intercept response rate - What do you typically see?

Hi there, I’m curious what people typically see as a response rate to web intercept survey? i.e how many responses per 1000 impressions?  Thanks! 

1
A
Level 4 ●●●●
11 hours ago
JoycaV
QPN Level 4 ●●●●
JoycaVQPN Level 4 ●●●●
asked in Website & App Insights

Copy full Website/app Insights project

Hi,Is it possible to copy a full Website/app Insights project, including all intercepts and creatives?I can’t find a button for it, but maybe I’m overlooking something :)Thanks!

6
JoycaV
QPN Level 4 ●●●●
12 days ago
V
vir Muruaga
asked in Website & App Insights

Feedback embedded in template

Good afternoon! I wanted to ask you about a new project I'm working on. We want to be able to implement a survey on our benefits website, which allows users to rate each of the benefits we offer them. I attach an example of a similar case to illustrate (ExampleBigBox). Has anyone implemented this type of surveys with Qualtrics?

3
dxconnamnguyen
QPN Level 6 ●●●●●●
14 days ago
P
Level 4 ●●●●
parkie_0007Level 4 ●●●●
asked in Website & App Insights

Intercepts - Won't Save?

Hi EveryoneFor some reason I can’t save any changes to a creative, or deactivate a live intercept.This is new….Any ideas?Thanks :)

2
A
Level 4 ●●●●
16 days ago
J
QPN Level 1 ●
Jayneeta_Vaitha_CapventisQPN Level 1 ●
asked in Website & App Insights

Change size of overlay on in a Feedback Button creative

We are using the Feedback Button and Overlay for the web display.  The size of the actual overlay on the screen is not ideal.  Is there any way to change the size of the overlay?  

2
S
Level 3 ●●●
18 days ago
N
nfulham
posted in Website & App Insights

Automatically add timing questions

Hi all,It’s relatively common in my space (as far as I can tell) for survey creators to add timing questions to all or most questions they add to their survey. While this is a safe practice, it can be tedious, so it’s usually reserved for the especially neurotic survey creator who is willing to input that effort. This seems like an easy thing for Qualtrics to make easy on survey creators. I have two features in mind. First, a simple toggle under “Question type” which says “automatically add timing questions” paired with a “set defaults” button so that creators don’t have to adjust each one.Do others think this is a useful idea? Is there already a feature like this? If it would be useful, are there other question types that would be useful to consider like this? One alternative is to generalize the toggle and have the creator set what type of second question type they want added (e.g., automatically adding a text-based question after a multiple choice one).I’m curious to hear people’s s

2
JoseS
Administrator
19 days ago
J
JasonABand
asked in Website & App Insights

Survey is storing embedded data for users who are ineligible for a pop-over intercept, even though they never see the pop-over

I have a pop-over survey running via an intercept. The intercept includes a few rules, including the user email not containing a particular string as captured via a javascript expression. This rule is working correctly to prevent the pop-over from being seen by the ineligible users. However, the survey is still capturing embedded data for these users in the survey data file. Additionally, I have multiple rows of embedded data for the same excluded users in the survey data.Here are the specific intercept rules:If current URL contains *****ANDIf time spent on site is greater than 30 secondsANDIf Javascript expression does not contain ***** (email domain to be excluded)ANDIf current intercept in this zone has not been seen in the last 60 daysAdditionally, the user must scroll 5% on the page to trigger the intercept (advanced option).Could anyone tell me why a survey that isn’t being presented to a set of users is still capturing embedded data for those users?Additionally, does the interce

1
Aanurag_QC
QPN Level 5 ●●●●●
19 days ago
HarryO87
Level 2 ●●
HarryO87Level 2 ●●
posted in Website & App Insights

Approach to Research - Advice needed

Hi all, I am hoping others can share their advice and experience around the following. I have been asked to facilitate research among our existing customer research pool to guage their awareness of our company’s wider product offering. Let’s suppose a customer purchases Apples from us. We follow up with target research around their experience of purchasing apples with us. However what I’ve been asked to explore is essentially a way to measure whether these customers were aware that we also sell, Bananas, Pears, Mangos, etc. I’m struggling with the approach of simply flat out asking ‘did you know about our other product offerings’. It seems quite blunt. Has anyone had any similar experiences with this research ask and might like to share their solution? Thanks!Harry 

2
A
Level 4 ●●●●
21 days ago
A
Level 4 ●●●●
ash123Level 4 ●●●●
asked in Website & App Insights

How to set up targeting logic for web intercept based on Adobe Analytics custom event

I’ve been trying to set the targeting logic for a web intercept to display if an Adobe Analytics custom event is equal to a certain value. I successfully added my Adobe Analytics account in the Admin tab under Extensions. However, I’m wondering if there’s anything else that I need to do to integrate Qualtrics with Adobe because the targeting logic isn’t working for the intercept.

1
A
Level 4 ●●●●
22 days ago
P
Level 4 ●●●●
parkie_0007Level 4 ●●●●
asked in Website & App Insights

Website / App Insights Projects - Shared Automatically

Hi EveryoneVia Admin, I just created a new, fresh, test account.When logging in, I already had 3 projects shared with my new test account. And after further tests, all users under our brand account have these projects shared with them.When looking in collaborate via the project owner, no account is selected to be shared with.How do I stop sharing these, seemingly automatically?Thanks :)

1
InessaG
Level 4 ●●●●
27 days ago
D
DesiW
asked in Website & App Insights

Drop in Impressions Data

Hi all,We have a survey embedded via Iframe with a sample rate of 100%. Since mid March, our impressions have apparently dropped by more than 50%. We have not made any changes to the survey or the page it is embedded in. Whenever we run tests on that page, the survey is successfully displayed and ‘Q Impress’ is also fired, hence we cannot reproduce any possible error. We are out of ideas, what caused the drop of impressions in our data. Is there anything else we could check? Many thanks!

3
dxconnamnguyen
QPN Level 6 ●●●●●●
1 month ago
S
Level 2 ●●
SwyattLevel 2 ●●
asked in Website & App Insights

Capture URL

Hello!I’ve created a feedback tab that will appear on all pages of my company’s website.   Can anyone confirm if the “Current URL” embedded data field  captures the URL a visitor was on when they clicked the feedback tab? The support site says that “Current URL” logs the URL the visitor was on when the intercept appears. I want to associate feedback with the specific URL a visitor is on. Since the feedback tab will appear everywhere, I am not sure it will capture the first page they saw, or the URL the visitor was on when they accessed the feedback tab. 

6
S
Level 2 ●●
1 month ago
ArunDubey
QPN Level 8 ●●●●●●●●
ArunDubeyQPN Level 8 ●●●●●●●●
asked in Website & App Insights

Query regarding trigger pop-up (intercept) without page change

We want to target page within SPA, and we have identified the trigger, but intercept conditions are not evaluated in the page transitions. Is there any possibility to trigger the evaluation only? You quick response and assistance will be appreciated. Thanks!!

5
O
QPN Level 4 ●●●●
1 month ago
DavidA1225
Level 1 ●
DavidA1225Level 1 ●
asked in Website & App Insights

How to deal with a disabled API token?

Hi, new-ish Canvas admin here,One of my users had requestied the Qualtrics API Token so they can link their “admin suitable account for the upcoming fall semester.”I gave them the instructions on how to find it, but they responded with:“My API token is disabled. I only see "Link: API Documentation" with "The API is not enabled for your account.“I’ve searched for “API token disabled” in various forms, but no luck so far.What do I need to do to enable their API token?Thanks,David A

5
DavidA1225
Level 1 ●
1 month ago
P
Level 4 ●●●●
parkie_0007Level 4 ●●●●
asked in Website & App Insights

Site Intercept - NEXT Button (Closes Survey)

Hi EveryoneI have a Feedback Button site intercept running on my site and all is working as expected.This one…I am getting complaints that respondents are struggling to close the slider survey after submission, or after a curious click on the Feedback button before submission. They are not so aware you just need to press the Feedback button again.I enabled this…But am not happy with how it looks and believe I have no design control over this. Ideally I want to invert the X. Is this possible? Or is it possible to add a new ‘NEXT’ button that closes the survey like the X would do, or pressing Feedback would do?Like this… Hope you can help.Thanks :)

11
P
Level 4 ●●●●
1 month ago
P
Level 4 ●●●●
parkie_0007Level 4 ●●●●
asked in Website & App Insights

Site Intercept - Responsive Dialog (Customize)

Hi EveryoneIs anyone aware if you can customize the response dialogue creative outside the standard options show below?  I’ve got this far, but for example, I can’t change the colour of the text on the second line.Thanks :)

3
P
Level 4 ●●●●
1 month ago
ArunDubey
QPN Level 8 ●●●●●●●●
ArunDubeyQPN Level 8 ●●●●●●●●
asked in Website & App Insights

Regarding Website/app pop up Action Condition on User session.

Hello Every, I just wanted to check is it possible to apply logic on every 5th user session. So popup will appear every 5th visit of user.

2
ArunDubey
QPN Level 8 ●●●●●●●●
1 month ago
ArunDubey
QPN Level 8 ●●●●●●●●
ArunDubeyQPN Level 8 ●●●●●●●●
asked in Website & App Insights

Can we add action set login on intercept based on historical data?

Hi Everyone, I have created one intercept and capturing Ship to and plant information from google tag manager. I have a question, is it possible to stop intercept if Plant and ship to Name information will be repeated for same user. E.g. User 1 has purchased some products and selected plant and ship to Name. We sent one top bar intercept to take the survey. Next time User 1 again purchase different product from same plant and ship to Name. Can we stop intercept appearance based on last purchase detail.

4
ArunDubey
QPN Level 8 ●●●●●●●●
1 month ago
P
Level 4 ●●●●
parkie_0007Level 4 ●●●●
asked in Website & App Insights

Site Intercept - Change Border

Hi EveryoneHow would I change the border circled in blue for my site intercept feedback button survey? Thanks :)

2
P
Level 4 ●●●●
1 month ago
P
Level 4 ●●●●
parkie_0007Level 4 ●●●●
asked in Website & App Insights

Site Feedback Intercept Button - Too Prominent / Obtrusive

Hi AllHope everyone is well.My Feedback button site intercept and survey is working well.On desktop I am happy with it…But on Mobile its just a little too prominent / obtrusive…How can I make the button on mobile better?  Possibly smaller or static? I think part of the problem is that it’s floating and can quickly obstruct mobile elements when scrolling.I did try using my own button but when imported the size did not change? Although I am unaware of the guidelines when using your own button. 🤔 As always thanks for the help from the community.👊

1
P
Level 4 ●●●●
1 month ago
J
Level 2 ●●
Juan TorresLevel 2 ●●
asked in Website & App Insights

link the survey of a website opposition project to my directory

 Hello good afternoon, I have a question. How can I link the survey of a Website/App Opinion project to my directory and that when I download the results of the survey it comes with the data of the person who answered?

2
J
Level 2 ●●
1 month ago
J
Level 2 ●●
Juan TorresLevel 2 ●●
asked in Website & App Insights

problem retrieving referrer id on a website

Hello, I am working with an intercept, I already pasted the code on my website and above that code I put the one that indicates qualtrics on the page, but when I answer the survey, the id still does not link to the external reference and in the survey it does not I see contact information that I have in the directory.This is the code that I am placing above the intercept code:if(typeof QSI === "unlimited") { QSI = {}; QSI.config = { externalReference: extRef }; }

0
J
Level 2 ●●
1 month ago
S
Level 2 ●●
SwyattLevel 2 ●●
asked in Website & App Insights

Reduce white space between logo and survey

Hi everyone,I’m using a responsive dialogue box to notify web users of and upcoming change to my company’s website. Does anyone know how to reduce the white space in between the logo and the survey? For context, the logo is programmed into the creative, not the survey’s look and feel.I’ve also used custom CSS to centre the ‘next’ button at the bottom of the page. If the solution to reduce the white space also requires custom CSS, will it interfere with the code to centre the button?  This is what i used: .Skin #Buttons {text-align: center;padding: 20px;margin-top: 50px;} Thank you!   

0
S
Level 2 ●●
1 month ago
C
carydean7
asked in Website & App Insights

Getting Invalid zone ID, initialization cancelled Error Qualtrics.InitializationResult:

iOS Swift - have Qualtrics.shared.initializeProject in didFinishLaunchingWithOptions and getting error.  I have the brandId and projectId in the call to initializeProject.  Not sure what I am missing.

1
Michael_Cooksey
Administrator
1 month ago
P
Level 4 ●●●●
parkie_0007Level 4 ●●●●
asked in Website & App Insights

Info Bar - Creative Not Responsive

Hi EveryoneHope you’re all well.I have been setting this up but have discovered my creative is not responsive.Any suggestions on how to solve this?Thanks :)

3
P
Level 4 ●●●●
1 month ago

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