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Website & App Insights

Discuss Website & App Insights solutions, best practices, & more.

  • 369 Topics
  • 738 Replies

369 Topics

JoycaV
QPN Level 4 ●●●●
JoycaVQPN Level 4 ●●●●
asked in Website & App Insights

Feedback button language

Hi,I have made an intercept with a "feedback button" creative type.I have maintained the translations for the feedback button text.In my intercept rules, I have a part that checks "if current url contains nl_BE" and in the embedded data of the intercept I have Q_Language = static value NL.This setup works correctly for the survey itself: when I am on a page with nl_BE in the url, and I open the feedback button, the survey is in Dutch (NL).However,The text of the button itself remains in English!My browser language is English, and if I change my browser language, the button text does change languages as well.But the whole purpose of my setup with url contains nl_BE and the Q_Language ED is to improve the language selection, as the browser language isn't the correct one to use (you can't put an English button text on a Dutch site...)So, am I doing something wrong, or is this a shortcoming of the Qualtrics platform that the button text doesn't take the set language of the ED into account?

4
Dhananjayan Palaniswamy
Level 1 ●
14 days ago
Dhananjayan Palaniswamy
Level 1 ●
Dhananjayan PalaniswamyLevel 1 ●
asked in Website & App Insights

Dismiss pop-up survey by clicking outside of the intercept window?

The default behavior allows respondents to close the pop-up intercept survey only by clicking the X button.In addition, I would like to be able to close the survey by clicking anywhere outside of the pop-up window to dismiss/ close the survey. How can I do that?

0
Dhananjayan Palaniswamy
Level 1 ●
14 days ago
A
AussieQualtricsUser
asked in Website & App Insights

Using javascript expression in targeting criteria - to target based on text found on page

Hi,I have an intercept that I am wanting to trigger on exit intent, however not after the customer has successfully submitted a website form. The challenge is that the URL does not change after the form is submitted.I have tried to limit the pop-up from triggering to only when certain text is visible on page, however this doesn't seem to be working correctly.The Javascript expression I was entering in the targeting criteria is belowdocument.body.textContent.includes("First name")With the criteria of the above expression equal to True.Can anyone point out where I might be going wrong? Thank you!

6
Y
20 days ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

NPS - Missing Data (Site Intercept)

Hi EveryoneI have a site intercept pop-up running that captures just NPS.Everything is working well, although I noticed that sometimes it does not capture the NPS response, even though Finished = True, and Progress = 100%.And the missing data below.Any ideas? Thanks :) 

0
P
Level 5 ●●●●●
22 days ago
bart_blondeel1
Level 2 ●●
bart_blondeel1Level 2 ●●
asked in Website & App Insights

inline survey on the website (no pop up nor slider)

I would like the ability to offer a survey on the web page. So not via pop up or slider but directly on the website itself. For example, the customer clicks on a smiley and it opens a survey. Is there a possibility to trigger the survey URL that way or is there another possibility?

0
bart_blondeel1
Level 2 ●●
23 days ago
K
KimberlyP22
posted in Website & App Insights

Is there a way that users can hide a feedback button for themselves?

We have a feedback button on many pages of our site, but have recently been getting complaints from our low-vision users who are zooming in to read text that the button is covering up too much content. Is there a way either via browser settings or some way we can configure it in Qualtrics to give these users the options to hide the feed back button entirely? Note that disabling cookies/local storage isn't a great option because then they would have issues logging in to the site.

3
S
Level 2 ●●
25 days ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Pop Up Intercept - Embedded Data

Hi EveryoneWith a template intercept, I am able to capture embedded data, for example (ignore the arrow 🤦‍♂️).Via survey flow I can map these fields, which successfully populates in my survey data. How would I capture the same emended data via just setting up a manual intercept and pop-up creative?I did try this, but the data it not coming into the survey (this is the embedded data window inside my intercept).Thanks :)

1
Nam Nguyen
QPN Level 7 ●●●●●●●
26 days ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Site Intercept - Response Dialogue / Embedded Window

Hi, me againThis is an embedded window of a response dialogue site intercept with just 1 NPS question.How can I make the window narrower? Can I remove the X? Can I add a close button, rather than use the X? How can I change the border colour of the number selection?Thanks :)

0
P
Level 5 ●●●●●
27 days ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Response Dialogue - Creative (Embedded Window)

Hi EveryoneThis is my embedded window creative – site intercept.It’s just x1 NPS question.Can I reduce the size of the window (red arrow)?Or is it easier to just move the question down a little?I just want to centre everything in the window.Thanks :)

0
P
Level 5 ●●●●●
27 days ago
D
Level 2 ●●
dduarteLevel 2 ●●
asked in Website & App Insights

Display an exit intent intercept only if user didn't interact with the always on tab

Hello,I have 2 intercepts that target the same survey build, one is configured as an Exit Intent pop up intercept and the other one as a passive Always On intercept present throughout our website.We’d like to make sure the user interacts with the survey only once per visit. I’ve been playing around with the browser cookies options and the targeting logics, but I can’t make it work.Does anybody know if what we are trying to do is actually possible? And if so, how can I configure this kind of setup?Thanks a lot in advance!Best,Daniel

3
D
Level 2 ●●
29 days ago
PeeyushBansal
QPN Level 6 ●●●●●●
PeeyushBansalQPN Level 6 ●●●●●●
posted in Website & App Insights

Feedback button disappear

Hi i would like to show static feedback button. Right now when i click "x" on feedback window it close the feedback button also on right side of screen. but i wanted to always show feedback button so user can take survey multiple times.

5
D
1 month ago
K
kirstenleehill
asked in Website & App Insights

Anyone else missing an Account Manager?

Hi, does anyone know who to reach out to if you haven’t been assigned an account manager? I had an account manager who stopped responding to emails a few months ago and I assume they left the company. When I log-into the Customer Success portal as Qualtrics recommends, there is nobody listed for me to contact. We have questions about our Website & App Insights part of our license and want to set up a call. I refer all of my research and evaluation clients to Qualtrics because of the amazing customer service so this has been a real disappointment.  

4
Michael_Cooksey
Administrator
1 month ago
C
Cooking_Matters
posted in Website & App Insights

Is Anyone Else Getting An Error Message in the Offline App?

We can't seem to get surveys stored in the app to upload. We keep getting an error message that they can't reach the Qualtrics server. The message says to upload the app (done) and contact support if that doesn't work (it doesn't). Are we alone?

7
gdyczyak
Level 2 ●●
1 month ago
D
Level 2 ●●
dduarteLevel 2 ●●
asked in Website & App Insights

Health Check metrics for Website intercepts

Hello, Does anybody know if there is a way to monitor the number of impressions from a website intercept other than the Stats tab on my Website & App Insights project? I’d like to calculate in an automated and systematic way the equivalent of response rate for my intercepts (e.g. responses/impressions). Any idea (regardless if it is implemented inside or outside of Qualtrics) is much appreciated! Best,Daniel

1
A
Level 5 ●●●●●
1 month ago
M
Level 1 ●
MaariyahLevel 1 ●
asked in Website & App Insights

Website Feedback on Success Factors

Has any one sucessfully set up Website Feedback on Success Factors? We are researching setting up Intercepts and Creatives that pop up once a form is completed. I would really appreiciate any help or advice. What was your experience and thoughts on the process?   

6
EricCrayon101
Level 4 ●●●●
1 month ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Site Intercept - Metrics Question

Hi EveryoneHope you’re well.After some advice please.I have a simple site intercept active that has no target, but does have some copy with a hyper link.Am I right in thinking 49362 people have clicked the hyper link?Thanks :)

5
P
Level 5 ●●●●●
1 month ago
B
Bmin
asked in Website & App Insights

Replicate SDK on multiple mobile pages

I want to put an SDK for app feedback on over 150+ pages of our mobile app.  Without having to program the code 150 times, how do I do this?

1
Nam Nguyen
QPN Level 7 ●●●●●●●
2 months ago
T
Thisisjen
asked in Website & App Insights

Sync Topics to Multiple Questions

When I create a TextIQ topic for one question, how do I sync the topics to another question? I know there is an export/import option, however, that does not sync the topics together. For example, say I have a topic "apple" in Q1 and Q2. If I update the search criteria in Q1 to include "apple | gala", I want to also reflect this in Q2. Currently, if I export Q1 and import it to Q2, I will get a new topic named "apple_1". This also happens if there is a parent topic. For example: I have a parent topic of "fruit" and a child topic "banana" in Q1. In Q2, I have a parent topic of "fruit" and a child topic of "orange". If I import "orange" into Q1, I will get a new parent topic named "fruit_1" instead of putting "orange" into the existing "fruit" parent.

1
A
Level 5 ●●●●●
2 months ago
5
5tream_Punk
posted in Website & App Insights

Web Intercept response rate - What do you typically see?

Hi there, I’m curious what people typically see as a response rate to web intercept survey? i.e how many responses per 1000 impressions?  Thanks! 

1
A
Level 5 ●●●●●
2 months ago
JoycaV
QPN Level 4 ●●●●
JoycaVQPN Level 4 ●●●●
asked in Website & App Insights

Copy full Website/app Insights project

Hi,Is it possible to copy a full Website/app Insights project, including all intercepts and creatives?I can’t find a button for it, but maybe I’m overlooking something :)Thanks!

6
JoycaV
QPN Level 4 ●●●●
2 months ago
V
vir Muruaga
asked in Website & App Insights

Feedback embedded in template

Good afternoon! I wanted to ask you about a new project I'm working on. We want to be able to implement a survey on our benefits website, which allows users to rate each of the benefits we offer them. I attach an example of a similar case to illustrate (ExampleBigBox). Has anyone implemented this type of surveys with Qualtrics?

3
Nam Nguyen
QPN Level 7 ●●●●●●●
2 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Intercepts - Won't Save?

Hi EveryoneFor some reason I can’t save any changes to a creative, or deactivate a live intercept.This is new….Any ideas?Thanks :)

2
A
Level 5 ●●●●●
2 months ago
J
QPN Level 1 ●
Jayneeta_Vaitha_CapventisQPN Level 1 ●
asked in Website & App Insights

Change size of overlay on in a Feedback Button creative

We are using the Feedback Button and Overlay for the web display.  The size of the actual overlay on the screen is not ideal.  Is there any way to change the size of the overlay?  

2
S
Level 4 ●●●●
2 months ago
N
nfulham
posted in Website & App Insights

Automatically add timing questions

Hi all,It’s relatively common in my space (as far as I can tell) for survey creators to add timing questions to all or most questions they add to their survey. While this is a safe practice, it can be tedious, so it’s usually reserved for the especially neurotic survey creator who is willing to input that effort. This seems like an easy thing for Qualtrics to make easy on survey creators. I have two features in mind. First, a simple toggle under “Question type” which says “automatically add timing questions” paired with a “set defaults” button so that creators don’t have to adjust each one.Do others think this is a useful idea? Is there already a feature like this? If it would be useful, are there other question types that would be useful to consider like this? One alternative is to generalize the toggle and have the creator set what type of second question type they want added (e.g., automatically adding a text-based question after a multiple choice one).I’m curious to hear people’s s

2
JoseS
Administrator
2 months ago
J
JasonABand
asked in Website & App Insights

Survey is storing embedded data for users who are ineligible for a pop-over intercept, even though they never see the pop-over

I have a pop-over survey running via an intercept. The intercept includes a few rules, including the user email not containing a particular string as captured via a javascript expression. This rule is working correctly to prevent the pop-over from being seen by the ineligible users. However, the survey is still capturing embedded data for these users in the survey data file. Additionally, I have multiple rows of embedded data for the same excluded users in the survey data.Here are the specific intercept rules:If current URL contains *****ANDIf time spent on site is greater than 30 secondsANDIf Javascript expression does not contain ***** (email domain to be excluded)ANDIf current intercept in this zone has not been seen in the last 60 daysAdditionally, the user must scroll 5% on the page to trigger the intercept (advanced option).Could anyone tell me why a survey that isn’t being presented to a set of users is still capturing embedded data for those users?Additionally, does the interce

1
Aanurag_QC
QPN Level 5 ●●●●●
2 months ago

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