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Show New Survey Respondent The Avg of CSAT From Previous Responses

  • August 27, 2021
  • 1 reply
  • 36 views
E
QPN Level 5 ●●●●●
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I want to show the new survey respondent the avg CSAT of the previous responses in the current respondent's CSAT question. Is there a way to do that?

Best answer by IsabelPosada_Voce

Hi Emetis!
What you could do is to save that average as an embedded data on the survey flow, and using an action(workflow) send that embedded data to the XM Directory, in that way, when the person takes a new survey you could show the last AVG of the score that the person gave.
You could use scoring instead of a math operation, and on the survey flow you would have the option to set a value for the embedded data with the scoring average.
In this link you could find a video that I made https://drive.google.com/file/d/1JWBlasU6b8bpGLsOGRE3ki0K0-3wWbM_/view?usp=sharing

1 reply

IsabelPosada_Voce
QPN Level 5 ●●●●●
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  • IsabelPosada_Voce
  • QPN Level 5 ●●●●●
  • Answer
  • August 31, 2021

Hi Emetis!
What you could do is to save that average as an embedded data on the survey flow, and using an action(workflow) send that embedded data to the XM Directory, in that way, when the person takes a new survey you could show the last AVG of the score that the person gave.
You could use scoring instead of a math operation, and on the survey flow you would have the option to set a value for the embedded data with the scoring average.
In this link you could find a video that I made https://drive.google.com/file/d/1JWBlasU6b8bpGLsOGRE3ki0K0-3wWbM_/view?usp=sharing

Isa
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