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Trying to add media (youtube video), but it won't let me?

AprilGT
AprilGT Community Member Qubie ✭

Hello,

I am trying to add media, a short (approximately 5 second) youtube video, to my survey (video: https://www.youtube.com/watch?v=S6l0lUajmpk). I followed the instructions for adding media using a URL in the inserting media doc (https://www.qualtrics.com/support/survey-platform/survey-module/editing-questions/rich-content-editor/insert-media/). But, when I try to add it to my library, I get the feedback "The url specified is not a supported media type." I thought uploading it to youtube would resolve this. I uploaded it as an mp4.

What have I missed?

Thanks in advance!

Answers

  • rondev
    rondev Community Member Wizard ✭✭✭✭✭
    edited April 2020

    I guess there is some change for uploading youtube video. You can try embedding iframe which we get from the share option on youtube in HTML view of question.

  • ChristianB
    ChristianB ProvoModerator, Community Member, Qualtrics Brand Admin Moderator

    Hi @AprilGT! If you're still experiencing an issue with this topic, you'll want to reach out to the Support team, as they are best equipped to help answer questions and provide support! :)