What can be done as a workaround to let case owners see the survey responses tied to their case? I created a lookup on the Survey Response object for CaseOwner, but support was not able to give any other guidance about how to populate this back and use it within SF.
Another issue this raises for us is when we try to trigger an email to the manager when there is a poor response to a survey, since the owner is me, my manager is the only one who gets emails.
I am sure there has to be some sort of workaround in SF or missing setup in Q to get me where I need to be. Can anyone enlighten me?
Thanks!
Best answer by Kate
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