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Scoring and Reporting multiple choice survey questions - calculating meaningful mean

Mattijok ThailandCommunity Member Qubie ✭
edited June 23 in Survey Platform

Hello, complete newbie here.

Was looking via search but unable to find answers so trying here.

What I have is a simple customer satisfaction survey with around 17 questions divided into 4 question blocks. Multi-choice "agree-disagree" with scoring 1 - 5 and categories set for overall score and separate scoring categories for each question block.

Now when the scoring is done, the results and reports calculate a total score for the category and then give me an average based on the sum of total scores divided by a number of responses.

SC0 - Overall Score:

  • min = 62.00
  • max = 73.00
  • mean = 67.50

Is there any easy way to get the actual average per question on that group? Say I would have 17 questions on that group, the result would be:

  • mean = 3.97

Or is this something better calculated with excel?

Appreciate if anyone would point me in the right direction 🙏


Best Answer

  • MatthewM
    MatthewM Chicago, ILCommunity Member, Qualtrics Brand Admin Superuser ✭✭✭✭
    Accepted Answer

    Hi @Mattijok ,

    You might find a solution by using Formula Variable Creation in the Data & Analysis module, or Math Operations with Embedded Data in the Survey Flow. Set up a formula that adds up the values of the 17 items and divides the result by 17. Then the reporting module will calculate the min, max, and mean of your calculated values.


  • Mattijok
    Mattijok ThailandCommunity Member Qubie ✭

    Thanks @MatthewM

    Very helpful. Was trying to figure this out for hours without luck.

    Will try the formula and study more on math operation.