I have used Qualtrics to create a questionnaire and have desseminated it and received responses.
The recorded responses section indicates that I have '153 (135)' responses. When I hover over this response marker it says 'recently removed responses are being processed' (it has said this for days now). However, when I look at the 'Data and Analysis' section I have 5 pages of 82 responses. I have gone through some of my responses and delete some but I have not deleted any more than 10-15 so I am confused by why it says the response is so high yet displays just 82 responses.
The problem I have is that although I have just 82 responses to analyse, when I go to the 'Reports' section it includes 153 resposnes in the reports? How do I stop it doing this so that future reports/analyses only include the 82 responses.
I hope that makes sense.
Can you try refreshing your account? click on the head icon "which is beside the help" link and then select "Refresh account". See, if its help.
I am having the same problem as LGL. I hope you can help me, too.
I've had similar issues before, and just talked with a helpful rep from support. She said that this can happen from time to time, especially at busy points like right after the launch of a large survey. In more minor cases, an account refresh might take care of it, but in my case, we had to do a forced index. You can initiate this yourself by going to Data & Analysis --> Tools --> Create New Field. You can call it "Test". Once this column is added, it should start a full re-index of existing data. There's no need to add any values under the Test field. It took about 5 minutes, but the issue was resolved thereafter. You can then delete the Test field if you want.
Hope this helps
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