Arabic translations not correctly structuring the text in the email that is sent - Any ideas?

MonicaBatista
Would it be possible for you to include your source code here for both English and Arabic language?

Deepak hi thanks for getting back to me... sure here are the codes - (hope this is what you looking for)?
English
https://eycx.eu.qualtrics.com/CP/Graphic.php?IM=IM_eh5m54xNHmc5G4t" style="width: 100px; height: 117px;" width="100" />



Hello, 

 

We rely on continued feedback from clients like you, so that we can constantly improve and provide exceptional service. We would be grateful if you could take five minutes to answer our short survey and tell us how we can make working with EY better for you. We read every survey and will take action to further improve your experience with us. 

https://eycx.eu.qualtrics.com/CP/Graphic.php?IM=IM_eh5m54xNHmc5G4t" style="width: 100px; height: 117px;" width="100" />

MonicaBatista
Thanks for sharing!
I was able to modify it, kindly use the below in your source code. It should resolve your error.
English:




Hello, 

 

We rely on continued feedback from clients like you, so that we can constantly improve and provide exceptional service. We would be grateful if you could take five minutes to answer our short survey and tell us how we can make working with EY better for you. We read every survey and will take action to further improve your experience with us. 

تحية طيبة وبعد...

 

حتى نتمكن من التطوير المستمر ومن تقديم خدماتٍ استثنائية، نعتمد بشكل أساسي على الملاحظات والآراء الصادقة من عملائنا الكرام، مثل شركتكم الموقرة. وسنكون ممتنين لك إذا منحتنا خمس دقائق من وقتك للإجابة على استبيان قصير تخبرنا فيه كيف يمكننا أن نجعل عملك مع إرنست ويونغ أفضل. ونؤكد أننا نطّلع على نتائج كل استبيان ونتخذ كافة الإجراءات اللازمة لتحسين خدماتنا بشكل أفضل.

كيف نستخدم المعلومات الخاصة بكم؟

بالنقر على رابط الاستبيان، فإنكم توافقون على إجراء الاستبيان بموجب إشعار الخصوصية الخاص بنا.

${l://SurveyLink?d=%D8%A7%D8%B6%D8%BA%D8%B7%20%D9%87%D9%86%D8%A7%20%20%D9%84%D8%A8%D8%AF%D8%A1%20%D8%A7%D9%84%D8%A7%D8%B3%D8%AA%D8%A8%D9%8A%D8%A7%D9%86.}



يرجى عدم التردد في الاتصال بنا بخصوص طلب الآراء الماثل clientexperience@ey.com 



إذا لم يكن لديكم الرغبة في تلقي استبيان الآراء في المستقبل، فيرجى ${l://OptOutLink?d=%D8%A7%D9%84%D8%B6%D8%BA%D8%B7%20%D9%87%D9%86%D8%A7}



شكراً جزيلاً على وقتكم،

فريق تجربة العملاء-إرنست ويونغ

Deepak Thank you so much for your help with this code. Can you tell me what you fixed - as I have 7 different surveys (send invites and reminders) that I need to fix :(

MonicaBatista
Usually in Arabic language the direct translation breaks the source code. Hence, a line to line translation is preferred and also the line where you were facing error you included it as a https link and not mail to link.
By making those changes I was able to get the desired results.
If it helps you, feel free to accept the relevant answer.

Deepak I think iI broke it even more now.... not sure what to change/edit/remove to make this correct..

https://eycx.eu.qualtrics.com/CP/Graphic.php?IM=IM_eh5m54xNHmc5G4t" style="width: 98px; height: 117px;" width="98" />

MonicaBatista
I won't be able to help you with all 7 but if you can post the English version for above i can do that and let you know the change. Also what is expected and what you are seeing because I am seeing correct version in email received.