Disable retake link after one use | XM Community
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Disable retake link after one use

  • June 18, 2021
  • 1 reply
  • 120 views
E
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Have looked around and wasn't able to find anything that would do this, does anyone have a workaround on how to make a retake link expire after the survey has been submitted? I'm working with legacy data so I already start the participant with the retake link, and the survey is a multiple access project so the participant is able to access their record after submitting it (using the ResponseID retake link method) but I don't want the old retake links to be active anymore as that becomes confusing when more than 1 retake link is requested.
I'm thinking of using an Authenticator to check for the latest ResponseID in the database (and if not found, then an error message will appear for the old retake link). I'm able to get it to block if the ResponseID doesn't exist, but I'm not able to grant access if the ResponseID matches so I'm likely missing a step here...

Best answer by Mishraji

EMack - Unfortunately, Retake links cannot be disabled. Your approach of using an authenticator to control this behaviour seems correct. However, you cannot check using response Id's because response ID changes with each and every retake (i.e., Response ID for original response and retake is different; so it will always show the error message in the above setup)

You can instead add the following branch condition in your survey flow and update 'first_retake' variable against the participant in the database using an action.
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1 reply

Mishraji
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  • Mishraji
  • Level 4 ●●●●
  • Answer
  • June 19, 2021

EMack - Unfortunately, Retake links cannot be disabled. Your approach of using an authenticator to control this behaviour seems correct. However, you cannot check using response Id's because response ID changes with each and every retake (i.e., Response ID for original response and retake is different; so it will always show the error message in the above setup)

You can instead add the following branch condition in your survey flow and update 'first_retake' variable against the participant in the database using an action.
image.png

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