How to append recipient email onto custom Opt Out link? | XM Community
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How to append recipient email onto custom Opt Out link?

  • November 6, 2020
  • 2 replies
  • 54 views

I'm trying to set up an email to use my company's own link as the Opt Out link and append the recipient's email onto the end of that link, so that it can be passed through to our unsubscribe page. I'm having trouble figuring out how to append the recipient email because it doesn't seem to work with piped text.
Let's say the link is: mycompany.com/UpdatePreferences?email=
and a recipient's email is my email @ yahoo dot com
When that recipient clicks on the opt out link, their email should be appended making it:
mycompany.com/UpdatePreferences?email= my email @ yahoo dot com

I tried using piped text for the recipient email, but couldn't get it to append onto the link.
Any ideas?

Best answer by TomG

Did you try it like this?
Opt-out

2 replies

Radam
Level 4 ●●●●
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  • Level 4 ●●●●
  • November 7, 2020

If you use piped text you need to put the custom parameters outside the }
and if you have multiple parameters start with the ? and then the &
for example: ${l://SurveyURL}?Wave=wave1
for multiple: ${l://SurveyURL}?Q_Language=En&Wave=wave1


TomG
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • Answer
  • November 7, 2020

Did you try it like this?
Opt-out