How to inline email for NPS with HTML images? | Experience Community
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How to inline email for NPS with HTML images?

  • February 19, 2019
  • 4 replies
  • 263 views
KOgles
Level 3 ●●●
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Hi All, I am trying to create an inline email for our NPS survey. My marketing team has created the email in HTML for me but I am struggling to link the responses to the specific number in the HTML. Here is an image to give you an idea of what the email will look like. Once the user clicks on their response/number we should capture the response and open a new tab to the rest of the survey. ! I did reach out to support but they just said I need to review the inline email article below. I have reviewed the inline email article and other articles/posts but can't seem to find what I am looking for. The attachment was great but still short of what I need. Anyone??? * https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/emails-overview/#InlineEmailQuestions * https://www.qualtrics.com/support/survey-platform/survey-module/editing-questions/rich-content-editor/rich-content-editor-overview/ * https://www.qualtrics.com/support/survey-platform/survey-module/editing-questions/rich-content-editor/insert-a-graphic/ * https://www.qualtrics.com/community/discussion/1056/javascript-for-storing-answer-from-inline-email-question * https://www.qualtrics.com/community/discussion/300/inline-email-question * https://www.qualtrics.com/community/discussion/185/any-success-or-tips-when-embedding-a-question-in-your-email-message *

    4 replies

    MichelleC
    Level 3 ●●●
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    • MichelleC
    • Level 3 ●●●
    • February 19, 2019
    I'm wondering if you'll have to slice/dice up that image so that each number references the appropriate response in the survey. You can add individual links to each graphic, but I"m not seeing where it allows you add a hot spot or whatever to an individual section of the graphic. If you diced up the graphic, you could set the H Space and V space to basically zero so they sit very close to the next image. This would allow you assign the appropriate URL to each response. Does that make sense?
    TomG
    Level 8 ●●●●●●●●
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    • TomG
    • Level 8 ●●●●●●●●
    • February 19, 2019
    @KOgles, Are the numbered circles individual images or is it one big image?
    KOgles
    Level 3 ●●●
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    • KOgles
    • Author
    • Level 3 ●●●
    • February 20, 2019
    Right now the numbered circles are included in the one image. Also, everything is in HTML, not actually an image that I am inserting. Should I have it made into an image/multiple images?
    TomG
    Level 8 ●●●●●●●●
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    • TomG
    • Level 8 ●●●●●●●●
    • February 20, 2019
    > @KOgles said: > Right now the numbered circles are included in the one image. Also, everything is in HTML, not actually an image that I am inserting. Should I have it made into an image/multiple images? When you say everything is in html, I assume you mean you have one or more `<img>` tags in the html. Ideally you'll have separate images...one for each answer (number). Start by embedding your NPS question in the email. It will create a some nested html tables. Edit the message html. You want to reformat the answer table to reverse the answer options and put it into five rows and add the html for your images.
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