How to prevent triggering an action when regex matches NOT 12? | XM Community
Solved

How to prevent triggering an action when regex matches NOT 12?


Hello,

I would like to prevent triggering an action (email) every time a phone number starts by 12.

I use embedded data PhoneNumber matches regex ^(?!12).* but I keep receiving the triggered email => unexpected behaviour
If phone number starts by 11, I well receive the triggered email => expected behaviour

Any idea why "Not starting by 12" which is ^(?!12).* doesn't prevent the trigger?

I'm looking forward for your support 😀
icon

Best answer by NiC 27 May 2019, 19:33

View original

2 replies

Userlevel 7
Badge +27
Hi @David

This ("^(?!12).*") seems to be working fine for me
Here is a preview link i created with your regex
https://ugamsandbox.ca1.qualtrics.com/jfe/preview/SV_abNzDzoUrn4MxUh?Q_SurveyVersionID=current&Q_CHL=preview
Hi @NiC

Thanks a lot for checking it!

I found the issue 😉 It didn't work because I was using this condition multiple times under the condition [any].

Indeed, if phone number starts by 12 or 38, no trigger should be done. And if it starts by 11, email should be triggered. To make it work I have to add a new condition set [all] as on the picture:

!

Thanks a lot for your help, it reassured me I was on the right direction 😊

Leave a Reply