How to prevent triggering an action when regex matches NOT 12?

Question

Hello,

I would like to prevent triggering an action (email) every time a phone number starts by 12.

I use embedded data PhoneNumber matches regex ^(?!12).* but I keep receiving the triggered email => unexpected behaviour
If phone number starts by 11, I well receive the triggered email => expected behaviour

Any idea why "Not starting by 12" which is ^(?!12).* doesn't prevent the trigger?

I'm looking forward for your support &#x1f600;

NiC · Accepted Answer

Hi @DavidThis ("^(?!12).*") seems to be working fine for me Here is a preview link i created with your regexhttps://ugamsandbox.ca1.qualtrics.com/jfe/preview/SV_abNzDzoUrn4MxUh?Q_SurveyVersionID=current&Q_CHL=preview

David · Answer

Hi @NiCThanks a lot for checking it! I found the issue &#128521; It didn't work because I was using this condition multiple times under the condition [ANY].Indeed, if phone number starts by 12 or 38, no trigger should be done. And if it starts by 11, email should be triggered. To make it work I have to add a new condition set [ALL] as on the picture:!Thanks a lot for your help, it reassured me I was on the right direction &#128522;

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