Hi everyone,
We have a survey where we have three questions:
-Did we solve your issue? (Y/N)
-If prior question was answered N, why wasn't it solved (multiple select)?
-Overall, what was your satisfaction with this inquiry? (1-10 value)
If the user selects the 1st question as No, and says their issue is not resolved in the 2nd question, I don't even want to ask the 3rd overall question. However, I'd like to populate the value of that question answer as 1, as anyone with an issue not resolved I want to log as dissatisfied. I don't want that value to be null.
Is there some Javascript that I could write in the survey that would be able to do this?
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Instead of JS, you can add display logic to Q3 as - show only if Yes is selected in Q1. And in the survey flow create an embedded data as "rating". Assign this embedded data based on the branch logic - if Q1 No is selected rating = 1 else rating = Selection choice of Q3
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