Override styling of survey link | XM Community
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Hello,
I've been trying to override the styling of the survey link in the email invites without success. Even inserting the the

!important
tag to the inline css
style
in the tag won't work. For some reason, when I send the invites, the user sees the default hyperlink styling (blue, underlined label). The styling work when it displays the message in the library. Some examples:

Click here to complete the survey
Or
${l://SurveyLink?d=Click here to complete the survey}
Thank you

I have some experience with this as I tried to do something similar and, after trial and error with no success, came to the conclusion that it's impossible. If you think about it, the email will pick up the default settings of whatever mail app platform is used to digest it, even with specific instructions to behave otherwise. If Outlook is the app, the font will be whatever the user has selected as their default font and that's how it is. If the user is digesting the email from the mail app on a Mac, then they'll see the Mac mail app's default font. I don't think we can control this, both for security and from a failsafe point. I mean, how would the app handle it if you were asking for the link to be shown in a font that wasn't downloaded? So it made sense once I stepped back and thought about it.


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