Hi community! 

We are currently sending our surveys via Marketo. Within the marketo email, we have staged an “inline question” in the form of an NPS score, so that when someone clicks on a score, they are linked out to the Qualtrics survey with that question response already pre-populated (It is the first question in our survey). 

As we are not sending the email within the Qualtrics platform, we have encoded the url for Q_populateresponse in the following JSON format:

Q_PopulateResponse=%7B%22QID1%22:%2210%22%7D 

The above example would redirect the person to the first question in the survey with a score of “10” pre-populated. 

The issue we are experiencing however, is that although the pre-population of the question is working, the actual “Capturing” of the response within Qualtrics is not, if they choose to abandon the survey thereafter. Upon testing however, we did discover if a person “advances” (clicks next) to the next question, the first response does get captured (whether they abandon the survey at that point or not). We tried adding a timing question then to auto-advance the person to the next question, but this did not work either. 

Does anyone know what may be happening? We are suspecting that because the survey is not being sent/distributed through Qualtrics, the full functionality of Q_populateresponse isn’t working. Any advice would be greatly appreciated.