Hi All,
What are the ways to amend the title of a ticket or subticket once it's created?
I need to amend the title of various subtickets / tickets. They vary somewhat and need to be made consistent so that the filtering in my dashboards work as expected.
I'm wondering how best I can do this. In the past I've setup a workflow action task where by if I change the status to temp then it runs a command on that ticket but this is only really for repeat tasks and meaning I'd have to change the code each time to change the title which is rather clunky and very time consuming.
I was wondering if there is a way to use API with a CSV file or a temporary mail list with a script that would do a lookup in the mail list or CSV file where it looks up the TicketID and changes the name of the tickets.
I'd export the ticket details (eg ID and name etc.) to a CSV file, make a new column with the new names using excel. The names differ alot but excel could do most of the work. Were' talking 1000's of tickets here so I need to do this programmatically.
Any help on this would be great
Thanks
Rod Pestell
Best answer by Deepak
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