12-Hr Time with CX Dashboard Date | XM Community
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12-Hr Time with CX Dashboard Date

  • 10 April 2024
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Our API brings in an embedded date field as the following: 04/01/2024 03:30 PM. But I cannot figure out which date format I should use to ensure that “invalid date” does not appear in the response ticker widget. 

The date is the date of their admission ticket, which is what my teams would like to see in their daily report send from the dashboard. This helps them recognize when an issue might have occurred for the experience. 

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Best answer by nryalls 14 June 2024, 05:14

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Just in case anyone else runs into this issue, I was able to find the right formatting: 

M/dd/yyyy h:m:s a

You can add a custom format in the selection tool. 

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