Discussions about XM, CX, EX or Strategy and Research.
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What does CX look like in 2025? 🤔 2025 is almost here. And with the new year, new CX trends will emerge. Based on what you have seen in 2024, what do you predict will be the biggest CX trends of 2025?Do you predict AI playing a bigger role in CX? What about customer expectations in 2025? How does the speed of globalization play into CX trends? Does social media influence CX?Tell us in the comments! Also, be sure to compare your predictions against our 2025 CX Trends report (free download here).
Hello,is it possible to set up a response rate follwoing the logic, that can then be displayed/ tracked over a time course (e.g. using Dashboard filters):all responses recorded in a month / all emails sent in the same month So far I’ve only found the possibility to either use the Email Sent Time for filtering: answers are missing that were recorded in the month, but email was sent in a previous month, leading to lower response ratesor using the custom metric surveys finished (filter: survey finished time =this month)/ emails sent (email sent time = this month): no possibility for filtering with dashboard filters or displaying teh development over time.Any suggestions or ideas, what could help?Best wishes :)
Hello community,I’m curious to see if some people have experienced DXA and have best practices to share or common errors to avoid as I’m in the early stages with this feature. Thank you for sharing your knowledge to the community.
Hello XM Community! Can anyone help with duplicated widgets in a recurring email? I have a dashboard page setup with a text box widget and comment ticker widget, which is filtered to show “last week’s customer comments”, and I send this across the business every Monday morning by recurring email. The email is set up using the Export Dashboard → Email Dashboard feature within the dashboard. The issue I am facing is the email will show the text box and comment ticker appropriately at the top of the email, along with a link to “view this dashboard” or unsubscribe. Below this, the text box and comment ticker is duplicated.My goal is for recipients to see the customer comments directly in the email, but not be duplicated. Does anyone have any insight on how to prevent the widgets from showing twice? Thanks for your help!Here is a screenshot of my settings...
This week featured discussion on topics including EX, DXA, and brand development. Here’s the TL:DR version: Brand Development @julian.silva inquired about convincing small companies to invest in brand development @Aggarwal recommended using successful examples like Patagonia and Warby Parker to illustrate the benefits of strong brand equity. @Chee Heng_SZ highlighted the risks of neglecting brand growth, including stagnation Read the full conversation @jbk asked how brands can rebuild trust after failures @ScottG noted that brand resilience is tested in crises and can even turn into advocacy sharing, “When the response doesn’t match the impact, it has lasting effects.” Read the full conversation Employee Engagement@Aggarwal asked about trends in employee engagement surveys @pamelalbeck shared the pros and cons of lengthy surveys. Additionally, she’s excited about how incentives in 2025 will affect response rate. Is offering gift cards still a good incentive strategy? R
Hello! I’m new to the XM Community and have worked in CX for over a decade now. I’m intrigued by the ever evolving nature of this field!According to Qualtrics 2025 Global Trends Report, trend 1 reveals a decline in loyalty among customers even as brands spend more. As an independent consultant for small businesses communicating the value in investing in brand development is difficult especially as it may not bear fruit until later in the future. Any thoughts on how you frame the value of investing in brand development? I would especially love to hear from other independent consultants or small business owners! Much thanks!!
What role does trust play in customer experience, and how can brands rebuild trust after a significant failure?
A dashboard only accepts 60 sources. Any ideas or suggestions for handling more? I want to create a global dashboard to have an overview of my 87 touchpoints.
Hi I need a way to combine multiple numeric variables in order to generate a pie chart widget. For instance. I have questions where respondents have entered numeric values. I would like to display a pie chart that shows the weight of the sum of each category. I know that pie chart widgets only take in one variable, but I saw a use case where someone was able to do this so I am wondering how to accomplish this. Do I need to make sort of custom field or custom variable? I am new to Qualtrics and am open to any solution type.
