Hi All,
Today, we have a basic survey program with a lot of bad habits. That's why we're transitioning to Qualtrics (create better reports, facility a rewards program, formalize the closed loop process, and trend data).
Today - our survey tool sends out the survey via email for ALL responses to a distro list comprised of senior leadership, our Services Team, and some random leads in our company. One good thing that has come out of this is that leadership and some team members congratulate each other. Bad news, we aren't trending or prioritizing what the good/bad and some of the bad gets escalated to leadership unnecessarily.
To solve the recognition problem, I was going to create a dashboard for leadership to access and congratulate people. This isn't embraced 100% because you still need to go into Qualtrics to see the survey vs. it being in an email. Does anyone else have other solutions if you've encountered this problem before?
Best answer by Kate
View original