Hello @ChrisF , 

As mentioned here: “If you forgot to add in a scoring category before sending out your survey, don’t worry! Scoring is retroactive for surveys and will be applied to all previously collected responses, as well as future responses. However, scoring is not retroactive for dashboards.”

If you have data present in survey data try remapping the dashboard after creating a derived data (in data and analysis field editor) which is equal to the scoring data and map that as needed.

Hope it helps!

Hi Deepak,

Thank you for responding to my query.

That’s unfortunate to hear that scoring is not retroactive for dashboards.  We have released the dashboards to users and realised that users who selected “n/a” are being counted in averages.

When you say to try remapping the dashboard, do you mean I should remove all fields and add back in again or is there key fields that when remapped might refresh the data overall somehow?

Thanks

Chris

Yeah, I meant removing source and adding again!

Ah right, unfortunately there does no appear to be an option to remove the source unless I am missing it.

When you click on your survey name at top. You can remove it entirely.

This is my primary source so do not have this option present

You might need to create dashboard again post you create the derived data for your scores to display.

Yes, a new dashboard does seem like the way I need to go unfortunately.  Thanks for taking the time to reply.

Chris