In my organization, many of our frontline employees use dashboards to review the effectiveness and performance of their customer interactions. Since Qualtrics doesn’t offer the ability to “hide” customer comments containing hate speech from dashboards, how does your organization handle this?
I’ve submitted the idea to Qualtrics in the hopes they will add this functionality for Text IQ, but for now, I’m hoping someone has additional insights or experience they can share. Thank you!
We don’t hide expletives or any hate speech from our dashboards in order to fully capture/understand what customers are experiencing/feeling. However, when creating formal reports outside of dashboards, we would not include this type of negative hate speech or language within a presentation or PPT.
A workaround for this could be manually updating comments to blur out this type of negative language in the Data and Analysis tab, but I feel that would lose a comprehensive view of customers’ voices.
Hello
One fellow XM Community member
I personally do not have any way of expediting your product feedback idea, but I am also hoping this feature comes to the platform soon to make sure everyone using Qualtrics has the option to choose whether or not they want to be exposed to any sort of hate speech.
It is possible to remove profanity and offensive words from text responses when the respondent clicks Next. I have a JS function that does it.
My opinion differs from
It is possible to remove profanity and offensive words from text responses when the respondent clicks Next. I have a JS function that does it.
Thank you for jumping in here,
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