Despite of disabling permission to create new CX projects or surveys, users still see 'Create Project' button on home page. This is not a good user experience and creates unnecessary confusion.
Hi AnalystRAC The button will still be available even if you give user participant access or disable all "create" permission types. The user when they click on the button will get the following response:
Aanurag_QC Yes, we are all aware. But I agree with AnalystRAC that it's a confusing experience.
I have the same issue when I give someone access to only view tickets, and they see the Projects in the dropdown of modules they can go to.
AnalystRAC submit a new idea, and I'll upvote for sure. Only what's enabled for the user should be visible to them.
Hi
I wanted to share the solution we found. We created a new user-type with view only access with the following settings.
Enable ‘Use CX Dashboards’ and disable all other permissions including ‘Create CX Projects’.
Hi
Leave a Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.