I'm trying to calculate accurate response rates which show the % of people who answered the survey out of those we emailed, excluding bounce backs. Since the email bounced, that person did not actually receive the email and we therefore don't include them in the response rate. We do not have the 'distribution' add on feature, but surely there is a way to exclude these people? I've created my custom metric and tried to find the 'bounced' field, but it doesn't appear in my data. My fear is that I'm going to need to identify all 200+ bounces and delete them from my population data. Can anyone help? Thanks!