How to combine NPS questions in different surveys into one widget in the dashboard? | XM Community
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How to combine NPS questions in different surveys into one widget in the dashboard?

  • August 15, 2022
  • 1 reply
  • 235 views
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I have two customer satisfaction surveys, one that goes out biannually and one that goes out after point of service. They both ask the same NPS question, basically just on a scale of 1-10 how likely are you to recommend the service.
I'm building a dashboard to show the results of our surveys. What I would like to do is find a way to either average the scores from the surveys in one widget, or preferably still have it in one widget but be able to switch between the two (like the response ticker). Is this possible in Qualtrics?

TusharDalwani

1 reply

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  • Chhavi_Ch
  • Level 4 ●●●●
  • August 16, 2022

Hi scollins ,
In the dashboard you want to show the NPS, map both the surveys to it.
For your NPS_Total variable, map NPS (from survey 1) and NPS (from survey 2), keep an eye on the labels they should be same.
Now you can use one variable NPS_Total and can show it as a combination of questions from both the surveys. You can filter it to see any one survey's number as well.

Marti
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