Is there a delay for Scheduled emails to external emails? | XM Community
Skip to main content
Solved

Is there a delay for Scheduled emails to external emails?

  • October 26, 2020
  • 1 reply
  • 44 views
M
Level 1 ●
Forum|alt.badge.img+1

I scheduled 10+ emails to be sent weekly at a set time, but none of the recipients received the emails. Does the send out time depend on how many recipients there are for each email? or is there a delay because I am using external emails? I sent them out as "Email Now" and it worked, so I don't know why Scheduled emails aren't working.
Also (this may be for Product Ideas), but is there a notification an Admin gets if an email is unsuccessful or not sent?

Best answer by Radam

You can download the distribution history to see the
image.pngYou could also check your account's time zone setting which might be causing the delay.
search time zone on this page: https://www.qualtrics.com/support/survey-platform/managing-your-account/research-core-account-settings/

    1 reply

    Radam
    Level 4 ●●●●
    Forum|alt.badge.img+33
    • Radam
    • Level 4 ●●●●
    • Answer
    • October 27, 2020

    You can download the distribution history to see the
    image.pngYou could also check your account's time zone setting which might be causing the delay.
    search time zone on this page: https://www.qualtrics.com/support/survey-platform/managing-your-account/research-core-account-settings/

    M
    Terms & ConditionsAccessibility statement