Issue Importing a CSV as a CX Dashboard Source | XM Community
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Issue Importing a CSV as a CX Dashboard Source

  • 11 August 2022
  • 4 replies
  • 38 views

Hello all,
I would like to create a dashboard using a csv file. After the import, the mapping seems to work correctly.
image.pngBut when I want to use the data, I can't find any fields, I can only see the number of rows and the source.
image.pngimage.png
Any ideas to solve the issue ?

Thank you in advance

4 replies

InessaG
Rank
Userlevel 7
Badge +18

I can't really comment on what's causing this since I haven't imported into a dashboard. But I have to import data on a monthly basis and I created a survey shell with embedded data for each field, and import data into that survey through data & analysis tab. And mapped that survey into the dashboard.
I believe you can also create and imported data project instead as well as an alternative.

A
Userlevel 1
Badge +1

Thanks for your answer InessaG .
I have tried as you told me but it is still not working.
After create the embedded data and import my data :
image.pngNot able to retrieve my fields in Results

image.png

InessaG
Rank
Userlevel 7
Badge +18

It's difficult to troubleshoot this without being able to play around with mapping and widgets. I suggest you reach out to support.

CMurph
Rank
Userlevel 4
Badge +26

Hi ava005!
I believe it's because your fields are Text Value and Numeric Value. The simple chart is compatible with Text Sets and Numeric Sets: https://www.qualtrics.com/support/vocalize/widgets/chart-widgets/simple-chart-widget/?parent=p00734
You can change the field type in mapping by clicking on the field type name.
Hope that helps!
Carrie

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