Operational data in customer experience product | XM Community
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Operational data in customer experience product

  • July 31, 2019
  • 2 replies
  • 39 views
K
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Hello Team, I am working on the customer experience dashboard and i need help on below questions: Scenario: i have a sales survey created to collect the customer experience in sales journey process and i got the responses and prepared the dashboard widgets for the experience data. From my SAP system i have the operational data and i loaded into qualtrics dashboard and i have a widgets created for a operational data aswell. Now is there any scenario/approach to combine both operational data and experience data to show it in same widgets? Thank you in Advance!! Best Regards, Karthik

    2 replies

    Subu
    Level 2 ●●
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    • Subu
    • Level 2 ●●
    • July 31, 2019
    Hi Karthikpara, Please can you let us know which widget and what kind of metrics you want to use? Is it like a trend chart or any comparison etc. Do you have any common field in both the data? Thanks!
    K
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    • Karthikpara
    • Author
    • July 31, 2019
    Hi Subu, Thank you for looking into my query. So my scenario is as below My experience data contains 3 records with fields(Customer email, Sales journey satisfaction with options 100%,75%,50%) and my operation data sheet contains 2 records customer email,sales order number. so now i want to make a simple table widget with row customer email id and column- customer satisfaction and order number for the customer. Example: X data :record1-karthik@gmail.com,satisfaction 75% Record 2-Subu@gmail.com, satisfaction 100% and record 3-Ram@gmail.com satisfaction-50% O data: record1-karthik@gmail.com,sales order numbner-123 , record 2-subu@gmail.com,sales order number-456 and no order created for Ram So my output should show as below Customer Email Satisfaction level sales order number karthik@gmail.com 75% 123 subu@gmail.com 100% 456 Ram@gmail.com 50% N/A How can i loop data source 1 with data source 2 with one field ID in common i.e customer email? Thank you, Best Regards, Karthik
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