Hi Team,
I know I can track "duration" it takes for my customers to complete the survey but how do I track "overdue" distributions?
ie: if I send 100 invites I would like to know whom responds within a set time period from distribution (3 days and under) vs over the allowed time period.
Thanks
Patrick
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One of the way is to use report and create line chart on Recorded Date.
applogies Ron, i should have clarified it will not be sent as a once off list so the distribution dates will be dynamic.
is there a way to calculate ongoing the b difference of distribution date vs response date at a day level then segment results of over/under 3 days as a count?
Hi Ron,
just following up on this, I am more keen to track the recorded date as a variance to the send date, ie:
send date 26/04/2022, recorded date 30/04/2022 would be 4 days variance so I track "4"
Is this possible?
From there I could apply a filter to over/under day count in the dashboard :)
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