Hello everyone! I have implemented a connection between Zendesk and Qualtrics. Contact attributes are sent from Zendesk to Qualtrics, Qualtrics generates the survey link and sends it to Zendesk, Zendesk takes care of sending the link via email.
In this way I have: - a count of survey responses (whole or partial) - a count of contacts created on Qualtrics.
I am missing the count of people who opened the link, so how many people "landed" on the survey page on Qualtrics. The number takes into account who answered at least one question and who answered none. Is it possible to track that number, like a KPI in dashboard?
Thanks
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If the first question in your survey is mandatory, or even if it is not, you can count how many have answered the question.
But note that you are not able to count on in progress responses. To ensure that all responses are collected, you should think about recording incomplete answers. You can set this up in Survey Options under Responses. You should select how much time respondents have until the survey is completed.
If the first question in your survey is mandatory, or even if it is not, you can count how many have answered the question.
But note that you are not able to count on in progress responses. To ensure that all responses are collected, you should think about recording incomplete answers. You can set this up in Survey Options under Responses. You should select how much time respondents have until the survey is completed.
Thank you, Jesper.
I know the count on the first question. In fact, I wrote that I can count all the answers regardless of whether they are complete.
My question is really about opening the Qualtrics page with the survey. Does Qualtrics monitor how many hits occur on the survey page? Even if they don't even answer the first question, but simply complete loading the page?
[for ex. 100 users opened the survey and landed on the Qualtrics Page. 80 of them answered at least the first block]
Thanks
In that case you can count responses in total. If you complete them automatically, then a response, even if they did not answer a single question, would mean that someone has started the survey, but not completed it.
I’m sorry, but I don’t understand what do you mean for “complete them automatically”.
I should figure out how many users click and don't respond to anything (not even started to respond). Obviously without polluting the responses obtained in total with some randomly generated
When a user opens a survey, it will show up in the system as Responses in Progress:
You are not able to report on Response in Progress. For them to be reportable, you must ensure that they are recorded.
This is done in Survey Options → Responses → Incomplete Responses
Here you select if a response should be recorded or deleted after a specific period. This is typically 1 year.
Effectively, this means that you will not be able to count the response until a year after it has been created, if the respondent does not complete the survey.
You can set the time to less, but depending on the rest of your setup, you should not choose a too short time frame. Only after this time has passed, and the setting has been set to record, then you will be able to record the and count the response.
In this case I would also set the Survey Options → Security → Survey Access to Invitation only, to make sure that you don’t get false hits from search engines.
I suggest that you play with this, in the following way:
Set the Incomplete Response timer to a low value like 1 hour.
Create a response, where you only open the survey.
Check in Data & Analysis that you can see you recently created response under “In Progress”
Check in a dashboard that you are not counting this as part of the total
After one hour (and a bit maybe) Check that the response has been recorded, and is now counted in the dashboard.
Set the time back to something realistic to allow users to complete the survey in their own time without the tool closing if for them too early.
