So the bummer of Ticket Reporting is that you don't have the option to recode values like you do in the Dashboard reporting. Has anyone found a workaround to this? For example I had one team absorb into a new team. We want to display the data from the previous team in the new teams counts. How do you mesh the two together for Dashboard purposes?
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Prior to having ticket reporting pages, we exported the tickets and then imported them to the regular dashboard as a static file. This might be a workaround for your issue.
Awesome! Never thought of that! Thanks!
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