dynamic text in the macros

Its called Piped text in Qualtrics. You can find more details on the support pages. You can access them by clicking on the {A} icon in your editor. 

For the case you asked, you'll find first and last name under contact list. 

@Aine  the corresponding variable names I have are ‘Key’, ‘Link’ & ‘Name’.  I don’t believe these were changed by us, so hopefully are the default variables used by Qualtrics.  Hopefully that helps.

Hi @Aine. Did you try the ones below for the name? 

${m://FirstName}
${m://LastName}

Where do you set up the email template?

Best
Christian

@Aine Ahhh, you are in the ticket details. Now I see. Unfortunatelly, the required fields are not listed in the piped text selector. I also do not know them. The piped text which includes “keyvalues” is only for custom ticket data if I get it right. So in case the two fields for the ID and the URL are available for messaging, I would expect them to be similar to the owner, e.g. 

Piped text you could try for the ID: 

${tck://id}
${tck://ID}
${tck://ticketID}
${tck://ticketId}
${tck://key}
${tck://ticketKey}
${tck://number}
${tck://ticketNumber}
${tck://IDNumber}
${tck://TicketID}

=> Based on the API reference and assuming it’s using the same name as for the piped text, it would be ${tck://key}

Piped text you could try for the URL: 

${tck://url}
${tck://URL}
${tck://ticketURL}
${tck://link}
${tck://ticketLink}
${tck://URLLink}
${tck://TicketURL}
${tck://TicketLink}

=> Couldn’t find anything about this. To which page should it link? What would be some sample URL?

Curious if something of this works… 

Otherwise I guess it would be best to reach out to the support.

Best
Christian

@Aine To which page should the URL link? Can you show a screenshot of some target URL and paste the sample URL?

If you mean those pages which display a single ticket, I think that you can not add an URL. As you see on top, the URL does not change. Qualtrics does not have implemented deep links for specific tickets. 

Best
Christian

@chackbusch 

You are a genius!

Thank you so much! 
The url of the ticket worked perfectly and thanks for the information of the api, it helps me with the other fields …

Of course I mark as the best answer. 💃