Discussions About The XM Community | XM Community

Discussions About XM Community

Discuss how to use the XM Community, community accounts, & more.

  • 251 Topics
  • 594 Replies

251 Topics

AlonsoC
Administrator
AlonsoCAdministrator
published in Discussions About XM Community

Share your best Qualtrics tips & advice

Hey XM Community, I came across this post from 6 years ago. Since it’s been a while, I think we need an updated version! What advice do you have for a new Qualtrics user to be successful? Whether it's a workaround you've discovered, a time-saving shortcut, or a useful feature to learn, I’m curious to hear your advice!

470
AlonsoC
Administrator
9 days ago
AlonsoC
Administrator
AlonsoCAdministrator
published in Discussions About XM Community

Introducing Experience Spotlight

Hello XM Community!Thank you for using Qualtrics for your most important projects! We're excited to introduce the Experience Spotlight, a series to showcase the incredible work and diverse projects of our community members.Are you working on impactful research, tackling a business challenge, or working to improve the academic experience? Maybe something completely unique? Your knowledge and experience can help other members solve similar challenges and create better solutions. StepsPlease complete this brief 4 question survey. We will follow up to schedule a Zoom meeting (no more than 20 min) with the email you provided. Earn your reward! As a token of our appreciation we'll award you 200 points in our Rank & Reward program!Here’s an example of what the final product will look like (minus the Zoom clips). Have questions or need assistance? Reach out to @AlonsoC .

1370
cvbbbvcc5
12 days ago
AlonsoC
Administrator
AlonsoCAdministrator
published in Discussions About XM Community

XM Community Customer Spotlight: Tom 💜

 Meet Tom! Tom is interested in creating excellent survey experiences. Whether it is using Qualtrics features out of the box or modifying questions with custom code, he’s confident that Qualtrics can be used to create the exact kind of experience a survey designer has in mind.Tom says, “I like seeing the posts in the Custom Code section about the interesting ways people are trying to use Qualtrics to collect data. And, helping if I can.” Ask Tom about his experience, introduce yourself, or just say hi!

741
courtrc
Level 3 ●●●
24 days ago
AlonsoC
Administrator
AlonsoCAdministrator
published in Discussions About XM Community

XM Community Customer Spotlight: Scott 💜

Meet @ScottG! Scott is a Level 6 Qualtrics XM Community member! He is especially passionate about designing inner and outer loop programs as part of the Net Promoter System (enabled by Qualtrics ticketing) and driving action through the design of CX dashboards! Share a common interest or want to learn more about these areas? Ask a question or comment below ⬇

760
AlonsoC
Administrator
1 month ago
AlonsoC
Administrator
AlonsoCAdministrator
published in Discussions About XM Community

XM Community Customer Spotlight: Megan Zich 💜

 Meet @MeganZich! Megan is a Level 4 XM Community member and a Data Systems Lead for a K-12 School District. You can see her engage in the Community through asking insightful questions, participating in our Badge of the Month program, and supporting other members with their Qualtrics projects. Have questions for Megan on how to use Qualtrics in the education space, data collection, or just wanna say hi? Comment below!

1304
MeganZich
Level 5 ●●●●●
1 month ago
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Discussions About XM Community

AI Content Policy Updates on the XM Community

AI Advancements and the Qualtrics XM Community The topic of AI -- Artificial Intelligence -- is everywhere these days. Now more than ever, people around the world are making use of automations and applications that help us work more efficiently. Additionally, many companies are implementing new AI-based solutions within their product offerings to meet the demand of a workforce looking to make efficiency gains (including Qualtrics).Here on our customer community, we encourage members to make use of AI and similar applications responsibly.Responsible AI Usage on the XM Community:Using sites like Grammarly to check your spelling and language usage Using sites like Google Translate to facilitate communication with other Qualtrics XM Community members around the globe Using applications like ChatGPT to spark creativity when authoring thought leadership content (who hasn’t experienced “writer’s block” before?) Using AI applications for accessibility purposes (such as screen readers, speech-t

2522
SeanS
Qualtrics Employee
1 month ago
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Discussions About XM Community

XM Community Customer Spotlight: Jessica Gregory 💜

XM Community Spotlight: Jessica Gregory 💜 @JessicaGregory_CHNw is a Level 4 XM Community member. Jessica is a long-time member of the Community and can be seen engaging with other members on a wide variety of topics, from our Badge of the Month posts, to questions about survey frequency, and more!Jessica focuses on strategy and research, and is a Qualtrics Brand Admin.Questions or comments for Jessica? Post them in the comments! 

3423
aulia91
2 months ago
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Discussions About XM Community

XM Community Customer Spotlight: Sachin Nandikol 💜

XM Community Spotlight: Sachin Nandikol 💜 @Sachin Nandikol is a Level 5 XM Community member. Sachin enjoys helping fellow XM Community members in the Custom Code and Survey Platform category, among others, and has solved many questions for customers here on our Community! Sachin is a CX expert, and also happens to be a Qualtrics Partner. Questions or comments for Sachin? Post them in the comments! 

36210
Sachin Nandikol
QPN Level 6 ●●●●●●
4 months ago
G
Ghoti
asked in Discussions About XM Community

“An unexpected error has occurred.”

When displaying the results, the answers to some questions are not displayed and the sentence "An unexpected error has occurred" appears. And only one dot is displayed after clicking on the details. 

1
J
11 hours ago
A
Level 2 ●●
AineLevel 2 ●●
asked in Discussions About XM Community

Qualtrics integration with google analytics

Hello community, I would like to know how to integrate Qualtrics with Google Analytics, what are the steps I need to follow. In our company, we already have all the Google Analytics configurations set up; we just need to integrate Qualtrics with GA. Can you help me with the steps and/or what product we need to have in QC to be able to perform the integration .… Thanks!

1
chackbusch
Level 4 ●●●●
13 hours ago
A
AFCUmarketinganalytics
asked in Discussions About XM Community

Soliciting reviews not working

Is anyone else having issues with getting respondents to post a Google review within a survey? Does anyone have any workarounds they’ve found? We are looking for ways to increase our organization’s Google reviews. Thank you!

0
A
1 day ago
A
AFCUmarketinganalytics
asked in Discussions About XM Community

Google Solicit Reviews not working within survey

Is anyone else having issues with getting respondents to post a Google review within a survey? Does anyone have any workarounds they’ve found? We are looking for ways to increase our organization’s Google reviews. Thank you!

0
A
1 day ago
A
Level 2 ●●
AineLevel 2 ●●
asked in Discussions About XM Community

dynamic text in the macros

does anyone know how to add the name of the recipient by means of dynamic text in the macros that we create in the library?

11
A
Level 2 ●●
2 days ago
C
Level 1 ●
CindyJLevel 1 ●
asked in Discussions About XM Community

Check answers using Javascript

I want to check the correctness of my participants’ answers, which will determine later questions they get. Now, I’m trying to use this.getSelectedChoices() (and even better, with recoded values) and compare the selected choices with my correct answers for each question, but I realized that most previous posts suggest using this in the addOnPageSubmit function, which I don’t see anymore. So I was wondering how people go about this now?

1
chackbusch
Level 4 ●●●●
3 days ago
G
Level 1 ●
GabySLevel 1 ●
asked in Discussions About XM Community

Intercepts

I have the Foundational CX license which includes 2 intercept projects and 4 intercepts. Is it possible to have each intercept pointing at a different survey under the same project? The snippet code I have to embed in the website comes at the project level. Thank you 

2
G
Level 1 ●
3 days ago
A
Level 2 ●●
AineLevel 2 ●●
asked in Discussions About XM Community

Comparison of the average of the topics between bubble chart and bar chart

Hello community Could you help me to understand this difference ...in the bubble chart I have for the packaging theme an average of -0.4 and for the bar chart for the packaging theme an average of -0.2. Does it take different bbdd to make the average? Thank 

1
Parlante AI
3 days ago
L
Level 2 ●●
LauraS244Level 2 ●●
asked in Discussions About XM Community

setting quota with embedded data

I am trying to set a quota using embedded data, where I want 280 users to be assigned to group 1, and then once that quota is full I want user automatically assigned to group 2. Does anyone know how I can achieve this? Thanks!   

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C
Level 4 ●●●●
5 days ago
L
Level 2 ●●
LauraS244Level 2 ●●
asked in Discussions About XM Community

setting quota with embedded data groups

I am trying to set a quota using embedded data, where I want 280 users to be assigned to group 1, and then once that quota is full I want user automatically assigned to group 2. Does anyone know how I can achieve this? Thanks!   

0
L
Level 2 ●●
8 days ago
C
conburgos
asked in Discussions About XM Community

Quota Full in several target segments

Hello,I need your wisdom as I’m experiencing a problem with quotas I don’t know how to solve.I have several quotas per different target segments per country based on a matrix question response where the question is: “What type of subscription do you have for:Row 1: X Product (I currently have a subscription, I had a subscription or I never had a subscription as response options)Row 2: Y Product (I currently have a subscription, I had a subscription or I never had a subscription as response options) But Y Product subscribers also have a subscription to X Product because they are linked together but paid separately. So the problem with my quotas comes when:X Product Subscriber quota already met quota full but as Y Product subscribers also click on subscription to X Product + Y Product and they get screen out because X Product quota is full. The conditions of quotas are:X Product:If Country is (country selected) ANDif X Product is “I currently have a subscription for this” is selected AND

7
C
8 days ago
S
Level 1 ●
Sarah_HastingsLevel 1 ●
asked in Discussions About XM Community

Embedding NPS - fix spacing ?

Hi  I have embedded an NPS question into an email invite.  I have an issue with the spacing, can you help with this please. See below how it display, it want to reduce space between end of questions and start of answers, above por favor.Here is the section of code         <tbody>                                                                                <tr>                                                                                    <td style="padding:0cm 0cm 0cm 0cm; background-color:white">                                                                                    <table align="center" border="0" cellpadding="0" style="background-color:#FFFFFF;border-radius:3px;font-family:Source Sans Pro,sans-serif;max-width:600px;">                                                                                        <tbody>                                                                                            <tr>                         

0
S
Level 1 ●
10 days ago
A
Level 2 ●●
AineLevel 2 ●●
asked in Discussions About XM Community

Comparisons in dashboard widget

Hello community could you please help me with this: When I try to add a filter it tells me that I need to set a unique benchmark to apply a filter. Where do I configure the latter or how can I do what I need to do?I need in this widget to compare the NPS with the previous year's NPS  Thanks

10
A
Level 2 ●●
10 days ago
M
mariannahorton
asked in Discussions About XM Community

Carrying Over Participants' Randomly Assigned Condition Across Surveys

Hi, I’m creating an experiment with 3 randomized conditions that take place across 3 separate surveys. Is there a way to track what condition the participant gets originally randomly assigned to, and then ensure they’re assigned to that same condition in the following 2 surveys? Thank you!

3
C
Level 4 ●●●●
12 days ago
L
lkm1361
asked in Discussions About XM Community

Issues with Ending Survey Based on Country Logic in Survey Flow

Hi Qualtrics Community,I am designing a survey where I need to end the survey for respondents if the country they were born in is the same as the country they are currently working or living in. Here are the specific questions I have included in my survey:In which country were you born? (Dropdown choice) In which country are you currently living? (Dropdown choice) In which country are you working? (Dropdown choice)I want the survey to automatically end if a respondent selects the same country for the "born" question and either the "working" or "living" questions. I have added these questions to my survey and set up the basic flow, but I am unsure of the exact steps to configure the logic in the Survey Flow. I have followed these steps:Created Embedded Data for bornCountry, livingCountry, and workingCountry. Set up Branch Logic in the Survey Flow to check if bornCountry is equal to workingCountry or livingCountry. Added an End of Survey element based on this logic.Despite these configur

1
vgayraud
QPN Level 5 ●●●●●
15 days ago
S
Level 1 ●
supadhyayLevel 1 ●
asked in Discussions About XM Community

auto advance with timer and force response not working.

Hi,I have 5 MCQ questions in a block , all separated by a page break. Each question has 3 options.  I want to add  timer  for 45 seconds for each question and auto-advance to the next question when the time is up.  Each question is mandatory (force response) but if they don’t answer the question within 45 seconds, I want them to be moved to the next question. I also want the questions to stay in the same block as I am scoring the questions in a block. I tried some codes on XM community which had Java Script code (shown below) but did not work: Qualtrics.SurveyEngine.addOnload(function() {    var that = this;    setTimeout(function(){        that.clickNextButton();    }, 45000); // 45000 milliseconds = 45 seconds});Any help would be greatly appreciated.  Need urgent help

2
S
Level 1 ●
15 days ago
A
Level 2 ●●
AineLevel 2 ●●
asked in Discussions About XM Community

Help with Workflow condition and send email

Hello to all I need some help with this....Create a flow so that if the embedded data T_pais is Argentina and the comment contains the word "Calor" or "Frio" send mail to whoever configure...The problem is that it does not send the mail, it does not work the "Todas las siguientes son verdaderas” because if I remove this clause and only leave the "Algunas de las siguientes es verdadera", if it works and if it sends the mail...  But how do I set the condition if I also need to evaluate the country?Thanks

5
A
Level 2 ●●
16 days ago

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