Hello! I am trying to edit my profile information within the XM Community, and I keep getting an error message (Usernames must be 3-20 characters, and consist of only letters, numbers or underscores.) but my profile username is already created therefore grayed out as an option that is not able to be edited. Is there a way I can bypass this to save my other profile information?
Thank you!
Edit Profile Error
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Hi there! Thank you so much for posting about this issue and I am so sorry for the trouble and inconvenience. I suspect the system doesn't like that your username has a space. I am going to try updating your username on the backend to just "MeganZich" to see if that resolves the issue. When you get a chance, let me know if that did the trick!
That did it! Thank you so much for the help!
Of course! Again, so sorry for the trouble in the first place! Welcome to the XM Community we are so excited to have you join 
If you need anything else, please don't hesitate to reach out!
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