Hi there,I have a 360 survey set up with the option of "No opportunity to observe" on some of the questions. When this option is selected, the response to that question is considered "empty" by Qualtrics. However, when this empty response is grouped in aggregate, it will display as 0.This is skewing my reports. When I set up the report and try to pull the minimum values of the report, I get 0 for most since some individuals selected the “no opportunity to observe” option. Yet the answer should not be 0, at the least it should be a 1 as the options are a scale from 1-7.Qualtrics help support said there is no work around for this...hoping someone can help me.

Hey Saini,You will need to go to the survey, if you want to have the option not be included in the scores, make sure the response option is marked as exclude from analysis as seen in the image below. You will also need to go into scoring and make sure that this option is not checked in scoring options as seen in the second image! Also, make sure in the scoring page that option is greyed out, it should do that after you exclude from analysis.

"No opportunity to observe" shows up as a 0 in data analysis

"No opportunity to observe" shows up as a 0 in data analysis | Experience Community

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