Challenges with recoding and scales | XM Community
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Hi, I have 2 questions.

  1. when re-coding a Don’t Know response, can that be re-coded as a zero?
  2. why am I seeing different recode values in my survey to the recoded values being shown in the scales section of the dashboard? 

Thanks!

  1. when re-coding a Don’t Know response, can that be re-coded as a zero?

Technically, you can. Practically, you shouldn’t.

“Don’t know” mean “nothing, null, empty…..”. 0 is still a value and the system will think that someone answer “Don’t know” is worse than “Completely Disagree”.

2. why am I seeing different recode values in my survey to the recoded values being shown in the scales section of the dashboard? 

Are you mapping it right? Keep the mapping consistent. Follow this Dashboard Data (EX) (qualtrics.com)

 

Thanks for the feedback - much appreciated. That’s helped!

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