Intercept not being display | XM Community
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Hi 

I have an intercept on an employee internal page but it is not loading, any idea of why this may be happening?
 

TS Steps Taken So Far:

  1. Verified the code to ensure it was correct and complete.
  2. Removed all logic to rule out any potential causes of the error.
  3. Activated and deactivated the intercepts.
  4. Tested with the bookmark (it works with the bookmark).
  5. Checked for security restrictions. The team confirmed there are no security restrictions, and no security-related errors appeared in the console during testing.

Any suggestions would be highly appreciated.

Thanks!
 

Hi,

Did you check if there is any display frequency rule added in the intercept option?


Hi,

Did you check if there is any display frequency rule added in the intercept option?

Yes, it doesn't has any rules at the moment


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