Our company tries to use Qualtrics' certified questions and answers as they are.

I found an interesting phenomenon.

Unlike other questions,

the answer in the middle(3/5) of the question that compares expectations and experiences is not ‘neither agree nor disagres, but ‘meeting/met expectations’.

Employees are not very different from the answers to other questions, but in the case of candidates, those who answered positively to other questions answered in the middle position, that is, they met expectations in the question comparing expectations and experience.

If you look at it literally, I think the answer of meeting expectations has a positive meaning, so it would be more appropriate to be positioned at a positive 4-point level(4/5) rather than in the middle(3/5).

What do you think?