I am trying to show comparisons in a dashboard for 2 engagement projects. When I am trying to map my hierarchy (2024 hierarchy to 2023), everytime I try and map across names, it breaks the mapping apart. What am I doing wrong? When I press Save and Continue even after mapping one at a time, it never saves my new mappings. Right now, I have 10 unmapped units and I can’t see the dashboard comparisons until they’re all mapped.
Did you try to do this steps
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Check for Consistency: Ensure that the hierarchy structures for both 2024 and 2023 are consistent and match each other as closely as possible. Any discrepancies between the structures could cause issues with mapping.
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Verify Data Format: Double-check that the data format (e.g., text, numbers) for the names in both hierarchies is the same. Sometimes small differences in formatting can cause mapping errors.
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Mapping Process: Instead of mapping all units at once, try mapping them one at a time and saving after each mapping. This can help isolate any specific units causing the issue and ensure that the mappings are saved properly.
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Browser Compatibility: Ensure that you're using a compatible browser with Qualtrics. Sometimes using an outdated or unsupported browser can lead to functionality issues.
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Clear Cache and Cookies: Clear your browser's cache and cookies and then try mapping again. Sometimes old data stored in the browser can interfere with the mapping process.
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Contact Support: If the issue persists, consider reaching out to Qualtrics support for assistance. They may be able to provide specific guidance or troubleshoot the issue further.
I am trying to show comparisons in a dashboard for 2 engagement projects. When I am trying to map my hierarchy (2024 hierarchy to 2023), everytime I try and map across names, it breaks the mapping apart. What am I doing wrong? When I press Save and Continue even after mapping one at a time, it never saves my new mappings. Right now, I have 10 unmapped units and I can’t see the dashboard comparisons until they’re all mapped.
It could be a glitch in the system preventing the mappings from saving. Try checking if there are any error messages or if the system logs any issues.
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