Assistance Needed: Qualtrics to SuccessFactors Integration Issue | XM Community
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Hello Community,

We are encountering an issue with our integration between Qualtrics and SuccessFactors. The error message we receive is: "Unable to connect account; review credentials and try again."

We have already checked the following details:

  • Username: 
  • API Key: 
  • Datacenter Domain: 
  • X.509 Certificate Private Key: ...
  • Company ID: 

Despite confirming that these details are correct, we are still facing connection issues. Has anyone experienced a similar problem or have suggestions on how to resolve it? Any assistance or advice would be greatly appreciated.

 

Regards | Savio

Hi @SavioJames,
I face exact the same issue. Did you find a solution on this?

Thanks.

BR.
Ib

The solution we found was that is must be the same user that creates the OAuth setup and creates the API key and X.509 certificates. With this we succeeded.The solution we found was that is must be the same user that creates the OAuth setup and creates the API key and X.509 certificates. With this we succeeded.

The solution we found was that is must be the same user that creates the OAuth setup and creates the API key and X.509 certificates. With this we succeeded.The solution we found was that is must be the same user that creates the OAuth setup and creates the API key and X.509 certificates. With this we succeeded.

Thanks for sharing your solution, ​@ISJ! I'll mark it as 'Best Answer' to help others in the community.

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