We have set up a workflow rule to send out Qualtrics survey every time a case is closed. However, sometime we need the case to be reopened and closed again for some reasons.
Problem 1. Qualtrics normally blocks identical emails sent to the same recipient within 24 hours, however, when a survey is triggered from Salesforce, it doesn't happen and email goes through anyway. How to apply same duplicate email block to work for Salesforce triggered surveys?
Problem 2. Is there a way to block all duplicate emails from Salesforce? We cannot set up limit for survey invitations in organizational settings, because more than 1 case can be closed same day for the same respondent.
Best answer by Kate
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