Connecting Twilio Integration for SMS Messaging | XM Community
Question

Connecting Twilio Integration for SMS Messaging

  • 24 April 2023
  • 2 replies
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Hello, I successfully had my brand administrator set up my Twilio account integration as documented here by Qualtrics. However, I notice none of my SMS distributions created in Qualtrics are going through and there is no evidence of them reaching the Twilio number at all when I look at my Twilio logs. Does anyone have experience resolving this seeming incompatibility issue? I have double and triple checked that the integration was set up properly with my brand.

 

Thanks!


2 replies

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@mparga 

Kindly check the phone number format you have in the XM Directory. Qualtrics accepts a certain format as mentioned here.

Hope it helps!

 

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@Deepak Thanks for your reply! I double checked and the phone number is not the problem, so unfortunately I’m still not sure what it could be. If you have any other ideas I am open to this!

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