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Connecting Twilio Integration for SMS Messaging

  • April 24, 2023
  • 2 replies
  • 293 views

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Hello, I successfully had my brand administrator set up my Twilio account integration as documented here by Qualtrics. However, I notice none of my SMS distributions created in Qualtrics are going through and there is no evidence of them reaching the Twilio number at all when I look at my Twilio logs. Does anyone have experience resolving this seeming incompatibility issue? I have double and triple checked that the integration was set up properly with my brand.

 

Thanks!

2 replies

Deepak
QPN Level 8 ●●●●●●●●
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  • April 24, 2023

@mparga 

Kindly check the phone number format you have in the XM Directory. Qualtrics accepts a certain format as mentioned here.

Hope it helps!

 


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  • Author
  • Level 1 ●
  • April 24, 2023

@Deepak Thanks for your reply! I double checked and the phone number is not the problem, so unfortunately I’m still not sure what it could be. If you have any other ideas I am open to this!