Did anyone succeed to link Qualtrics with Salesforce using a non system admin user?

Question

Hi guys,

Due to confidentiality concerns, we want to avoid using salesforce System Admin user to link QT and Salesforce. I contacted QT support and they told me that this is possible. The only needed thing is that the user should be granted access to API and access to objects that are used in response mapping. 
My user that I am trying to link with has almost the same rights as a system admin (except for some accounts records). But still, I am not able to link. I am getting an error telling me that the user has insufficient access rights.

Could you please share any experience related to this?

RyneFanning_Walker · Accepted Answer

We have configured the Qualtrics SFDC integration Response Mapping using non-System Admin SFDC users.  I recommend doing the following:* grant "Modify All" on any objects that you are directly updating in Salesforce from Qualtrics to avoid row-level security issues* grant "Create" on any objects that you are inserting in Salesforce from Qualtrics* grant "View All" on any objects that are referenced from objects that you are updating/inserting* If using record types on the object that you are inserting or updating, you should verify that your user is either specifying the Record Type Id in the integration to Salesforce or that the Salesforce user has access to a default Record Type.  (In working through our initial setup, we realized that our non-System Admin user did not have access to any record types, hence the insert was failing.)Hope this helps!Ryne

Emily · Answer

Hi @Ibo73! This is great feedback and we have since updated our Support Site. You can find it here!

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