¿How can I trigger a survey to be sent out once a ticket in Zoho has been closed? (JSON) | XM Community
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¿How can I trigger a survey to be sent out once a ticket in Zoho has been closed? (JSON)

  • 30 August 2023
  • 2 replies
  • 46 views

I was told to use a JSON event. Could anyone explain how to do it?

2 replies

Userlevel 7
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@AlejandraR Check this out: JSON Event (qualtrics.com)
As I understand, your Zoho ticket closed event will send API to this Qualtrics Endpoint that will trigger a distribution workflow in Qualtrics.

 

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Hi @AlejandraR, were you able to sort this out?

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