I have a Salesforce workflow set up (on Contact) to trigger an outbound message to a Qualtrics Survey. The workflow is triggering (validated through debug), and the survey link in the outbound message is correct (verified). But after the workflow triggers, nothing happens (survey does not go out, I don't get the Qualtrics debug email). Any ideas on what I should troubleshoot? I have already verified sandbox deliverability (set to all email). The Contact record has a valid email. Email is not in span folder. Qualtrics has no indications that it even got the message.

I always prefer to call Support instead of emailing them, because I get a faster response. My last suggestion is to check your API token in case it's been updated (which could happen if others have access to your account), especially if you're not seeing anything even come in on the Q side. Other than that, you may be stuck with contacting support.

We had a few issues with our SPF record being enabled on our side, so I'd recommend checking that with your IT group. Also, are you adding a contact to your directory as well? If so, you can easily see at what point the process is failing. Either way, you can check the Actions tab. Click on any of the links to see detailed errors that you can use to debug on the Qualtrics side:!

Salesforce Workflow is triggering but Qualtrics Email is NOT going out - how to troubleshoot?

Salesforce Workflow is triggering but Qualtrics Email is NOT going out - how to troubleshoot? | Experience Community

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