Trigger Qualtrics survey once query is resolved on Freshcaller | Experience Community
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Trigger Qualtrics survey once query is resolved on Freshcaller

  • July 6, 2023
  • 4 replies
  • 58 views
E
QPN Level 5 ●●●●●
Forum|alt.badge.img+11

Hi,

I need to be able to trigger a qualtrics survey once an Agent resolves a query on Freshcaller. As there is no ticket involved in the same how can i link the two systems to capture the contact information and trigger a ticket?

 

    4 replies

    TusharDalwani
    QPN Level 6 ●●●●●●

    You can use the JSON event to achieve this. Every time a query is resolved in freshcaller, you can send the query data to Qualtrics and trigger a Qualtrics workflow.

    ~Tushar Dalwani
    E
    QPN Level 5 ●●●●●
    Forum|alt.badge.img+11
    • Eumetis
    • Author
    • QPN Level 5 ●●●●●
    • July 6, 2023

    You can use the JSON event to achieve this. Every time a query is resolved in freshcaller, you can send the query data to Qualtrics and trigger a Qualtrics workflow.

    Hi, on the freshdesk end the agent just notes the email address of the respondents and that’s it. There is not event setup wherein i can add a trigger web hook. how will the data be sent from freshdesk in that case?

      TusharDalwani
      QPN Level 6 ●●●●●●

      You can use the JSON event to achieve this. Every time a query is resolved in freshcaller, you can send the query data to Qualtrics and trigger a Qualtrics workflow.

      Hi, on the freshdesk end the agent just notes the email address of the respondents and that’s it. There is not event setup wherein i can add a trigger web hook. how will the data be sent from freshdesk in that case?

      In this case, there would be no need for API. A simple survey (with name & email Question + Validation) and workflow (Survey Distribution) configuration will also do. 

      ~Tushar Dalwani
      E
      QPN Level 5 ●●●●●
      Forum|alt.badge.img+11
      • Eumetis
      • Author
      • QPN Level 5 ●●●●●
      • July 7, 2023

      You can use the JSON event to achieve this. Every time a query is resolved in freshcaller, you can send the query data to Qualtrics and trigger a Qualtrics workflow.

      Hi, on the freshdesk end the agent just notes the email address of the respondents and that’s it. There is not event setup wherein i can add a trigger web hook. how will the data be sent from freshdesk in that case?

      In this case, there would be no need for API. A simple survey (with name & email Question + Validation) and workflow (Survey Distribution) configuration will also do. 

      So bringing the data from freshdesk (email of the person) would have to be done manually?

       

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