WhatsApp and dedicated lines | XM Community
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We are running into a red-tape issue for WhatsApp over here and want to know if anyone else has feedback or help with how to navigate this...

  1. Projects at my company require dedicated lines of communication

  2. We cannot use a generic corporate WhatsApp phone number, or one that is under the companies primary business account, for distributing surveys on a project by project basis.

For example we might have a survey for client A that is sending out an invitation over WhatsApp to 50,000 respondents. We wouldn't want to send that over the main business Facebook Business Manager account / WhatsApp phone number.
So my question is this: how do we silo this on a project-by-project basis? We don't want every project using the same number since they need to monitor each independently. Why would an international project sending 500 invites want to be using the same WhatsApp number as another project sending 100,000 invites?
I hope I'm making sense here!

Hi Pete_L,
Sounds like you need to look into using your own SMS provider. I'm not familiar with the providers Qualtrics supports, but perhaps one of them lets you keep stock of your own dedicated numbers. Each time you have a new project, you can use a new number.
If you just require a dedicated "outbound" number for branding purposes, an alphanumeric ID might work too. But I'm not sure how easily it would be to customise it between

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