Released On Or Before March 6, 2024

BX

• BX Competitive Benchmarking Solution: Guided Solution for understanding how your brand performs against competitors by measuring how customers rate the brands they use.

Customer Success Hub

• Qualtrics Support AI Assistant: Some users will now see a chatbot in the Customer Success Hub that can answer all manner of product questions.

CX Dashboards

• Credit Union Benchmark: This new CX benchmark allows U.S. credit unions to see how their member experiences compare to other credit unions. Data filters can be used to compare credit unions on measures like member size and total assets.

• Star Rating Widget: You can choose to display total response count next to the overall average in the star rating widget.

Dashboards

• Legacy Rich Text Editor Widget: You can no longer create new widgets of this type. Existing widgets are not affected, but will be migrated to a new widget type at a future date. We will send communications to customers using the old widget type in advance. Going forward, we recommend using our new and improved rich text editor widget.

Employee Experience

• Certified Question Recommendations: In Employee Experience projects, ExpertReview analyzes your survey content and recommends Certified Questions that match your intent, so you can leverage expert-designed best practices.

• Data Access Settings: Create Data access tags to flag sensitive fields, then Data access roles to determine who gets to view those fields from the Data Privacy tab of Admin settings.

• Widget Compatibility: Comparison and Demographic Breakout Widgets can no longer be added to either Employee Journey Analytics or CrossXM Analytics.

EX Dashboards

• RN Satisfaction Widget: This new widget calculates nurse satisfaction according to Magnet’s eligibility criteria, allowing organizations to see if they are meeting or exceeding Magnet’s requirements.

Extensions

• Tableau Extension: The Tableau extension has been updated to use the Web Data Connector 3.0 version. Follow the instructions in this section for more information on migrating legacy setups.

Tickets

• Ticket Feedback Surveys: You can now create a ticket feedback survey to use in the follow up details of the Ticket Task.

Website / App Insights

• Detailed Error Messages in Digital Experience Analytics: You can now view specific information about error messages a user saw during their website session. This can help diagnose issues more accurately and expedite the troubleshooting process.

Workflows

• Lookup Task: New task in workflows allowing you to perform a data lookup in your workflow. You can use the returned data in subsequent tasks in your workflow.

• Order of Tasks in a Workflow: You can now rearrange the tasks and conditions in a workflow. When your workflow runs, tasks will be executed in order from top to bottom.

XM Directory

• Deleting Mailing Lists and Samples in Bulk: You can now delete mailing lists and samples in XM Directory in bulk.

• Private Embedded Data in Lists: You can now create mailing lists with private embedded data. This data is only visible to users with access to that list. This setting can be enabled in Directory Settings.

• Touchpoint Timeline: The XM Directory touchpoint timeline is now consolidated into the profile card.

• Workflows Tab in XM Directory: The Workflows tab within XM Directory allows you to create, edit, and manage workflows.

XM Solutions

• Environmental, Social, and Governance (ESG): In this solution, your employees can provide feedback on how they think organization is performing in key environmental, social, and governance areas. Questions are organized into 4 themes: Planet, Prosperity, People, and Policy.

• Panel Contact List: The Panel contact list tab of the Audience Management program allows you to filter, import contacts, and create samples for the contact lists in your audience management program.

New Support Pages

• Self-Service Licenses: Self-service licenses are offered out-of-the-box for customers who want to get started using Qualtrics quickly. This page has information about setting up and managing a self-service license.

Starting On & After April 10, 2024

Website / App Insights

• Frustration Targeting Logic: Display intercepts on your website when visitors show common frustration behaviors (such as rage click, mouse thrash, error click, or dead click). This lets you collect website feedback in the moments that matter most for faster and more precise resolutions.

• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

• If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

• You can provide feedback on the Monthly Product Release Notes here.