Product Release Notes

 Features Released On Or Before April 8, 2026 AdminPremium Interactions in Interaction Usage Report: “Sessions” and “Agent Engagements” will now be tracked in the Interaction Usage report within the Admin tab. These interaction types are add-ons, and will not automatically show up in the table. These interactions do not count toward storage.DashboardsNumber Chart W

 Features Released On Or Before April 1, 2026 Support SiteQualtrics Support Site Redesign: The support site has been redesigned in all languages, including a brand new homepage showing recently updated pages, important highlights, and more.All Dashboards

 Features Released On Or Before March 25, 2026 Employee ExperienceUpdate to Redesigned EX Widgets: A new design for heat map widgets, bubble chart widgets, scorecard widgets,

Due to X4: the Experience Management Summit, no new features will be released next week (March 18th) and no release notes will be sent. Features approved on March 11th will be released on March 25th.  Features Released On Or Before March 11, 2026 AdminInteraction Reporting for Omnichannel Events: You can now view events from your omnichannel programs within the Interaction Usage report in the Admin tab. This includes chat, email, and voi

  Features Released On Or Before March 4, 2026Employee ExperienceComment Summary Widget (EX): A new option called “Hide sentiment” has been added to the display options for comment summary widgets. When enabled, the topic sentiments and comparisons will be hidden in the widget. Engagement

  Features Released On Or Before February 25, 2026 DashboardsSecondary Axis in Horizontal Bar Charts: You can now add a secondary axis to horizontal bar chart widgets. This axis can be displayed as a bar or a bubble. Features Starting On & After March 4, 2026 Engagement

  Features Released On Or Before February 18, 2026 DashboardsManage Exports: You can now view and re-download previously generated dashboard exports without having to export your dashboard again. Features Starting On & After February 25, 2026 Dashboards

  Features Released On Or Before February 11, 2026 LifecycleMicrosoft Teams Distributions (EX): You can now send Lifecycle surveys via Microsoft Teams.XM DirectoryEdit XM Directory Permission: This new permission gives users full access to create and edit contacts. When this permission is disabled, users will enter “Access-only” mode where they c

Features Released On Or Before February 4, 2026 AllNone. Features Starting On & After February 11, 2026 LifecycleMicrosoft Teams Distributions (EX): You can now send Lifecycle surveys via Microsoft Teams. XM Directory

Features Released On Or Before January 28, 2026 DashboardsCreating a Custom Metric: When creating a custom metric, you can now choose the calculation level for the metric. This option replaces the “Ignore Breakouts” setting; widgets with “Ignore Breakouts” enabled have automatically been changed to have a calculation level of “Total,” which accomplishes the same widget behavior.ExtensionsHealth Connect Extension

Features Released On Or Before January 21, 2026 CX DashboardsMeasure Groups in Benchmarks: When you create a benchmark, you now have the option to use a measure group instead of a question.WorkflowsRedact and Substitute Data Task: This new task

Features Released On Or Before January 14, 2026 AllNone. Features Starting On & After January 21, 2026 WorkflowsRedact and Substitute Data Task: This new task can be added to ETL workflows to redact or substitute data from a loader task based on regex or subs

 Features Released On Or Before January 7, 2026 DashboardsScheduled Exports: The user interface for scheduling dashboard export emails has been updated. Features Starting On & After January 14, 2026 AllNone. 

These are the last Weekly Release Notes for 2025. No new content or updates will be published to the Support Site or Customer Success Hub from December 18, 2025 to January 7, 2026. Features Released On Or Before December 17, 2025 WorkflowsExtract Employee Data from HRIS Task: A ne

  Features Released On Or Before December 10, 2025 Customer Success Hub Viewing Your Invoice in the Customer Success Hub: Primary and billing contacts can now view renewal invoices directly in the "Billing Details" section of the Customer Success Hub. If you have questions after reviewing your invoice, you can contact the Account Services team directly from the invoice page. Engagement

  Features Released On Or Before November 19, 2025 Engagement Guided Flow for Engagement Dashboards: You now have the option to create new Engagement dashboards using the guided flow, which will automatically build your dashboard after a short guided setup process.  Guided Engagement Project Creation

  Features Released On Or Before December 3, 2025 Admin Interaction Usage Report: If your license contains multiple suits or products, the Admin Interaction Usage report now contains separate reports that display interaction consumption for the different products. The interface for the interaction usage report has also been refreshed. Dashboards

  Features Released On Or Before November 26, 2025 XM Directory Digital Experience Analytics in XM Directory Search & Segments: You can now use Digital Experience Analytics data as a field when filtering contacts in XM Directory or creating a new segment. Features Starting On & After December 3, 2025 Admin

  Features Released On Or Before November 12, 2025 Discover Bulk User Update Enhancements: This update makes it easier to update users in Discover Studio by adding the option to multi-select users by copying and pasting a list of accounts to generate a bulk user update template. While uploading users, you can also add or remove users from groups in bulk. Additionally, user sync is now compatible with bulk user updates in Studio. EX

  Features Released On Or Before November 5, 2025 CX CX Program Page: This new landing page can be accessed from the global navigation menu, and contains all existing CX Programs you have access to. XM Discover Salesforce Inbound Connector: Salesforce is deprecating its legacy chat product on February 14, 2026. The 'Salesforce Chat' data type wil

  Features Released On Or Before October 29, 2025 Dashboards Automatic Dashboard Translations:  You can now automatically generate a dashboard label translation file using Google Translate. This reduces the time spent manually translating dashboard labels. Social Listening Account Access

  Features Released On Or Before October 22, 2025 Workflows AI Response Task: This task leverages the Qualtrics LLM, allowing you to run prompts within a workflow. Since the LLM is native to Qualtrics, no additional steps or credentials are required to use it. XM Directory Event App: This event is fully deprecated. Instead, try the Experience ID Change Event, which has all of the same functionality pl

  Features Released On Or Before October 15, 2025 Admin Organization Translations Settings: Brand Admins now have organization-wide control of the automatic, third-party translation providers users can access in Qualtrics. CX Dashboards Emailing Dashboards

  Features Released On Or Before October 8, 2025 Digital Experience AnalyticsPage Tags (DXA): Page tags are a collection of individual URLs on your website that fall into 1 page type, such as the individual pages that make up a checkout experience. This feature replaced “page groups,” offering the same base functionality with notable improvements, including the ability to create heatmaps and funnels based on page tags.Workflows

  Features Released On Or Before October 1, 2025 CX Dashboards Breakdown Bar Widget: The UI for the breakdown bar widget has been updated for Results, CX, and BX dashboards. Map Widget: There’s a new map widget with several major improvements, including location coordinates support, new map styles, and better zoom-in abilities to accommodate smaller countries.