Product Release Notes

  Features Released On Or Before August 26, 2026 EXEX Benchmark Update: Several updated EX Benchmarks are now live, including the annual High Performing Company benchmark. You can also compare your company performance against updated Fortune 500, FTSE 100, and Region x Industry cuts. Features Starting On & After September 2, 2026 EXAction Plan Reminders: Action plan reminders help managers stay on top of their action plans by sending them reminders to create and complete action plans on time. These reminders can be sent via email or Microsoft Teams and are available for Engagement, Pulse, and Lifecycle projects. SurveysMobile Vertical Order: When the mobile version of a question switches to a vertical format, you can now adjust whether the first or last choice should be at the top of the list. 360360 Report Regeneration: Report generation has been moved out of Report Options into its own page. Here, you can now track and resolve reporting issues before they’re flagged with the Repo

  Features Released On Or Before August 19, 2026 Support SiteUsage Tag Attribution: A new exclusive Early Access page available now!Action PlansAction Plan Reporting Translations: Action plan reporting can now be translated throughout CX and EX dashboards. No “update with current metadata” tool is required.AdminAI Admin: You can now more easily control first-party AI usage across the organization.Survey PlatformUpdated Piped Text: The piped text menu has been updated visually, and streamlined to remove deprecated fields. You can also now add embedded data and directory fields as piped text and they will be automatically added to your survey flow. Features Starting On & After August 26, 2026 None. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in develo

  Features Released On Or Before August 12, 2026 Support SiteUser Type Enhancements: A new exclusive Early Access page available now!DiscoverAutomated Interaction Signals: Ingest call recordings into XM Discover and convert them to text, and then use AI to generate attributes and verbatims like Agent Action, Contact Reason, and Resolution.EXPersonalized Action Recommendations: This feature is now available in FedRAMP environments. Personalized action recommendations use AI to help managers and leaders identify areas of improvement, take action, and understand the impact on their team.Voice ProjectsAutomated Interaction Signals: You can now add automated interaction signal fields to your Voice projects. These fields use AI to generate attributes from call recordings to help answer questions about customer interactions at scale, such as why a customer reached out to your company, without having to create or maintain a topic model.XM SolutionsHigher Education Student Journey Solution: Thi

  Features Released On Or Before August 5, 2026 Support SiteThreads for Social Listening: A new exclusive Early Access page available now! Features Starting On & After August 12, 2026 DiscoverAutomated Interaction Signals: Ingest call recordings into XM Discover and convert them to text, and then use AI to generate attributes and verbatims like Agent Action, Contact Reason, and Resolution.  Voice ProjectsAutomated Interaction Signals: You can now add automated interaction signal fields to your Voice projects. These fields use AI to generate attributes from call recordings to help answer questions about customer interactions at scale, such as why a customer reached out to your company, without having to create or maintain a topic model. XM SolutionsHigher Education Student Journey Solution: This new solution helps higher education leaders understand the full student journey from prospective student to alumni. This solution includes pre-built surveys and dashboards. *Disclaimer: The

  Features Released On Or Before July 29, 2026 EXResponse Rate Line Chart Widget: The response rate line chart widget can now be used in Lifecycle projects. Use this widget to track the response rate for your project over time.Survey PlatformExpertReview: The icons for ExpertReview have been updated in the survey editor to more readily surface ExpertReview suggestions to survey builders. Hiding Survey Questions: You can now hide questions within your survey using a button in the survey editor. This will automatically add impossible display logic to your question, ensuring existing data is retained but that future respondents don’t see the question. Survey Abandonment Metadata: Survey responses have new metadata called Last Seen Flow ID and Last Seen Questions. These can help track the last survey flow element or questions they saw before stopping a survey.WorkflowsAutomated Topics in Workflow Conditions: You can now select AI Topics when building conditions within a workflow. This allo

  Features Released On Or Before July 22, 2026 Support SiteEarly Access Documentation: You can now read support pages about exclusive features in development! Just log into the support site with your normal Qualtrics account. Frontline Employee Voice: An exclusive Early Access page available now! X for Social Listening: An exclusive Early Access page available now!Employee EngagementEX25 Certified Questions Translation: Updated EX25 methodology questions are now available in 35 languages. These questions focus on short, targeted listening and better serve global teams running Engagement programs.EX DashboardsEnhanced Confidentiality for Org Hierarchies (EX): If you filter your dashboard by participant metadata and then adjust your org hierarchy filter, you may notice that some units cannot be selected. This is to protect the confidentiality of teams; you must update your other filters to select this unit. An information icon now appears when attempting to select a unit this applies to.

  Features Released On Or Before July 15, 2026 Audio & Video EditorAudio & Video Language Updates: Automated Summaries, Chapters, and Interview Notes can now be generated in languages other than English. You can also re-generate summaries in additional languages.Digital FeedbackAppearance Studio: Appearance Studio is a new visual editor for designing the look and feel of your digital intercepts. It allows you to build responsive layouts, apply brand styling, and configure accessibility and translation options without writing custom CSS code. See Appearance Studio Overview and Building Appearance Layouts.LocationsRules to Prevent Duplicate Locations: Now when you create location directories, use a field of your choice to prevent duplicate entries.TicketsFiltering tickets: Follow-up page filters have been enhanced, with a more intuitive user interface and more criteria to choose from.WorkflowsRun History and Status Updates: Within run history there are new statuses for workflows

  Features Released On Or Before July 8, 2026 Conjoint & MaxDiffResearch Agent for Conjoint/MaxDiff Projects: Our AI-powered Research Agent can offer suggestions for your Conjoint or MaxDiff project and then build it for you, allowing you to quickly get started with your research.Dashboards"Include all Widget Content" Disabled by Default: The “Include all widget content” setting is now disabled by default when exporting a dashboard. This setting can be enabled when you want to include all of the widget’s data in the export.Data ModelerData Model Version History: Data models now have a 10 day version history you can use to preview and restore previously published edits. Recommended Transformations: As you build a dataset, the data modeler analyzes the sources you’ve added and makes intelligent recommendations for what to do next, which you can implement with just one click.Moderated User TestingShared Calendar Invites: You can now create calendar invites for interviews scheduled wit

  Features Released On Or Before July 1, 2026 Customer Success HubMy Services: You can now easily check how many users you’ve nominated and what success checks you’ve used. “Use/Manage My Services” have been combined and simplified.DashboardsAdd Widget Menu Updates: The appearance of the add widget menu within dashboards has been updated. Recently Deleted Tab: Deleted dashboards within a project are now moved to the “Recently Deleted” tab, where they can be restored within 30 days.Insights ExplorerInsights Explorer: Insights Explorer is now accessed via the navigation menu in the top lefthand corner of your Qualtrics account.Online PanelsCustom Targeting Ranges: You can now use custom ranges for the numeric targeting criteria Age or Household Income when creating a quantitative or synthetic online panel.SurveysDuplicate Detection Updates: When configuring Duplicate Detection, you can now select a custom duration to track duplicate responses, and select the number of duplicates that wil

  Features Released On Or Before June 24, 2026 Online PanelsIncentive Credits: You can now purchase incentive credits and allocate them by division. These  can be used to reward Qualitative panel recruits for their participation. Subscription Credits: You can now use pre-purchased subscription credits to pay for Qualitative panels.XM PlatformVerifying Your Email: If you are a user in a brand created after June 17, 2026, then you will be required to verify the email associated with your Qualtrics account. This policy is in place to help keep your account secure in the event you need to recover it. Features Starting On & After July 1, 2026 DashboardsRecently Deleted Tab: Deleted dashboards within a project are now moved to the “Recently Deleted” tab, where they can be restored within 30 days.Insights ExplorerInsights Explorer: Insights Explorer is now accessed via the navigation menu in the top lefthand corner of your Qualtrics account. SurveysDuplicate Detection Updates: When config

  Features Released On Or Before June 17, 2026 Question TypesNumber Scale Question: The number scale question is a new question type that enables you to ask respondents to rate various statements using a numeric scale. This question is available for survey projects and all EX project types except 360. Features Starting On & After June 24, 2026 Online PanelsIncentive Credits: You can now purchase incentive credits and allocate them by division. These  can be used to reward Qualitative panel recruits for their participation. Subscription Credits: You can now use pre-purchased subscription credits to pay for Qualitative panels. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or func

  Features Released On Or Before June 3, 2026 EXCategories (EX): The interface for categories in EX dashboards has been updated for accessibility and improved usability. Enhanced Confidentiality for Org Hierarchies: This feature protects the responses of smaller units from being calculated through org hierarchy filters and breakouts. This feature is available in Engagement and Pulse projects.Insights ExplorerHeadlines Insight: When generating an insight, if your dataset is too small to process top themes, the headlines insight type will be generated instead.SurveysNew Surveys Default to New Survey Taking Experience: When you create a new survey, it will now automatically use the new survey taking experience. To use an older layout, you can revert to the old experience within survey options. This only applies to new surveys. Surveys created before June 3, 2026 will retain their current survey experience.WorkflowsImported Data Project Record Task: Create new records, or update existing r

  Features Released On Or Before June 10, 2026 DashboardsUpdated Focus Areas Widget: The Focus Areas widget has been updated. This includes the ability to add text topics as drivers, the addition of an analysis quality indicator, specific warnings for drivers that may be impacting your analysis, the ability to compare performance against Benchmarks or Comparison Groups, and more. This release does not impact existing focus areas widgets, and legacy versions of the widget can still be created. Updated Key Drivers Widget: The Key Drivers widget has been updated. This includes the ability to add text topics as drivers, the addition of an analysis quality indicator, specific warnings for drivers that may be impacting your analysis, and more. This release does not impact existing key drivers widgets, and legacy versions of the widget can still be created.Omnichannel ListeningFile Import within Voice Projects: You can now extract call recordings and associated metadata from a flat file. This

Features Released On Or Before May 13, 2026 None. Features Starting On & After May 20, 2026 DashboardsDashboard Export Preview: When exporting a dashboard to PDF or JPG, you can now preview the expected content and layout. When exporting to PDF you can also add and delete page breaks directly within the preview.CX ProgramsJourney Chart in Programs: A journey chart now appears at the top of the Journey section of CX programs. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to help you with your request.  If you’d like to contribut

  Features Released On Or Before May 27, 2026 Online PanelsDivision Subscription Credit Balance: If your organization uses Online Panels, Brand Admins can now allocate credits to specific divisions. Features Starting On & After June 3, 2026 EXCategories (EX): The interface for categories in EX dashboards has been updated for accessibility and improved usability. Enhanced Confidentiality for Org Hierarchies: This feature protects the responses of smaller units from being calculated through org hierarchy filters and breakouts. This feature is available in Engagement and Pulse projects. WorkflowsImported Data Project Record Task: Create new records, or update existing records in your imported data project using workflows. Workflow Assist for Failed Runs: Workflow Assist is a powerful new tool that uses generative AI to troubleshoot workflow issues. All you have to do is click a button, and you’ll get a solution with clear steps to resolve the workflow’s issue. *Disclaimer: The content

Qualtrics Product NewsEach month we will post a video highlighting a few Qualtrics product updates. These videos offer Qualtrics Community Members a video overview of selected product updates included in our Product Release Notes.  April Product UpdatesThis month we highlighted three different product updates that include the Support Site Redesign, Workflow Versioning, & Manage Exports in Dashboards. Support Pages:Support Site Redesign Workflow Versioning Manage ExportsRelease Notes Mentioned in the Video:Support Site Redesign & Workflow Versioning Manage ExportsRemember to Subscribe to the Product Release Notes Category so you don’t miss a post! Let us know what updates you’d like to see us go over next month!

Features Released On Or Before May 20, 2026 All DashboardsDashboard Export Preview: When exporting a dashboard to PDF or JPG, you can now preview the expected content and layout. When exporting to PDF you can also add and delete page breaks directly within the preview.CX DashboardsLinked Filters: You no longer have to save multiple copies of the same filter for each dataset. In addition, dashboard editors are now the only ones who can see whether fields and filters are linked.CX ProgramsJourney Chart in Programs: A journey chart now appears at the top of the Journey section of CX programs.Results DashboardsText Highlights Widget: The Text Highlights widget is now available in Results Dashboards.WorkflowsTransform Task: The “Basic Transform” task was renamed to the “Transform” task.  Features Starting On & After May 27, 2026 Online PanelsDivision Subscription Credit Balance: If your organization uses Online Panels, Brand Admins can now allocate credits to specific divisions. *Discla

 Features Released On Or Before May 6, 2026 DistributionsUpdated SMS Credits: The Qualtrics pricing model for SMS credits has changed to a model that pulls all costs directly from the SMS provider. This includes carrier fees and additional costs associated with a number, such as number maintenance, incoming calls, etc. Calculated costs will be automatically deducted from your message credits limit. See the linked support page table for updated costs for each country.EXAdding a Dashboard (EX): The navigation experience within your project’s “Dashboards” tab has been improved when the project does not contain any dashboards.  Features Starting On & After May 13, 2026 AllNone. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature,

 Features Released On Or Before April 29, 2026 Insights ExplorerSharing Insights: You can now download your insights to PDF and share them via email directly from Insights Explorer. LibraryEX25 Certified Questions: Updated EX25 methodology questions are now available in the Employee Experience folder of the Certified Question Library. EX25 methodology was refreshed in 2025 to reflect the modern shift toward shorter, targeted listening. These questions are scientifically-validated, easily mapped to benchmarks, and translated into 13 languages. Translating Library Messages: The interface for translating library messages has been updated for accessibility and usability. Online PanelsOnline Panels: The statuses for online panels have been updated to be consistent across all types of panels.WorkflowsUpdates to Single Contact Distributions: Using workflows, you can now easily distribute surveys via email or SMS to single contacts that have been added or updated within your directory. These

 Features Released On Or Before April 22, 2026 DashboardsEX Healthcare Benchmark Refresh: The EX Healthcare benchmark has been updated with refreshed customer data. Healthcare Payor MCHAPS Benchmark Refresh: The Healthcare Payor MCHAPS benchmark has been updated with new official data for 2026. The data for this benchmark will continue to be updated on a weekly basis until the end of June 2026. Patient Experience Benchmark Refresh: The Patient Experience benchmark has been updated with refreshed customer data.Online PanelsLoosening Quotas: For quantitative online panels, you can now loosen quotas while your project is still active, enabling you to collect all responses in time to complete your project. Loosening allows you to relax a quota target to a more achievable range. Quota loosening is applied at the individual quota level (e.g., age or region), allowing you to protect your most critical variables while relaxing others. Features Starting On & After April 29, 2026 LibraryTran

 Features Released On Or Before April 15, 2026 DashboardsManage Exports: You can now view scheduled email activity for your dashboard from the past 7 days. This new table within the exports section displays scheduled and sent emails, allowing you to track delivery and view metrics. Widget Menu Updates: Legacy widgets have been removed from the “Add Widget” menu for brands created after April 9, 2026. This only applies to new brands, brands created before April 9, 2026 can still create these widget types.Engagement Improved Error Messaging for Participant Imports: When importing participants through the guided flow, any errors with your uploaded file will be flagged with an explanation of how to resolve the error.  Features Starting On & After April 22, 2026 Online PanelsLoosening Quotas: For quantitative online panels, you can now loosen quotas while your project is still active, enabling you to collect all responses in time to complete your project. Loosening allows you to relax a

 Features Released On Or Before April 1, 2026 Support SiteQualtrics Support Site Redesign: The support site has been redesigned in all languages, including a brand new homepage showing recently updated pages, important highlights, and more.All DashboardsDashboard Data Freshness: Dashboards now show how recently each dataset was updated and when they will next be updated. This change is available for all dashboards, including CX, EX, and BX. Image Widget: The options for editing image widgets have been updated to a new, improved interface. This widget is available to all dashboards, including EX, CX, and BX.Employee ExperienceAction Planning Usage Rate Widget: The action planning usage rate widget helps you understand how action planning is being utilized across your organization. This widget displays how many users have access to action planning and how many action plans they’ve created, broken out by your org hierarchy.Strategy & ResearchCustomizable Emails: You can now customize

 Features Released On Or Before April 8, 2026 AdminPremium Interactions in Interaction Usage Report: “Sessions” and “Agent Engagements” will now be tracked in the Interaction Usage report within the Admin tab. These interaction types are add-ons, and will not automatically show up in the table. These interactions do not count toward storage.DashboardsNumber Chart Widget Migration: You can now automatically migrate legacy number chart widgets to the newest version of the widget within your dashboard. Removing Widgets: You can now remove widgets from your dashboard in bulk. Viewing Translated Dashboards: You can now quickly switch between translations from the dashboard itself. This change applies to all CX and EX Dashboards.EXEX Engagement Benchmark: The EX Engagement Experience benchmark has been updated with refreshed data from 2023-2025.Omnichannel ListeningExtracting Conversational Data from Files: You can now extract chat, email, and call transcripts from Amazon S3 and load them in

 Features Released On Or Before March 25, 2026 Employee ExperienceUpdate to Redesigned EX Widgets: A new design for heat map widgets, bubble chart widgets, scorecard widgets, question list widgets, and engagement summary widgets has been available for newly created widgets for some time. With this release, you can now migrate any legacy widgets to the new experience by editing the legacy widget and selecting "Update Now." Remaining legacy widgets will be automatically migrated at a later date. Employee Directory: The EX directory has been updated with a more modern and intuitive design.WorkflowsExtract Data from Zendesk Task: This new extractor task allows you to extract data from Zendesk and bring it into Qualtrics. This task can be configured as part of an ETL workflow.360Instruction Messages: Instruction messages for the 360 portal have been moved from the Messages tab to a new Portal Configuration tab for ease-of-navigation. Features Starting On & After April 1, 2026 Employee E

Due to X4: the Experience Management Summit, no new features will be released next week (March 18th) and no release notes will be sent. Features approved on March 11th will be released on March 25th.  Features Released On Or Before March 11, 2026 AdminInteraction Reporting for Omnichannel Events: You can now view events from your omnichannel programs within the Interaction Usage report in the Admin tab. This includes chat, email, and voice data collected in Qualtrics. Roles: The interface for creating roles has been updated. This applies to roles across all areas of the platform (for example CX users, EX projects, ticketing, etc).Customer ExperienceCourse Evaluations: Course evaluations allow organizations to evaluate the quality of teaching sessions to determine strengths, weaknesses, and opportunities to improve student experience over time. You can upload students and instructors to your directories, create evaluations for individual courses, and distribute these evaluations to stud