Discover weekly and monthly product release notes, featured updates, & more.
Product NewsDuring the first week of each month, we will post a short video highlighting three Qualtrics product updates. These videos offer members a video overview of selected product updates included in the Monthly Product Release Notes. August Product Updates Resources: Related Support Pages: Imported Video and Audio Projects Text iQ Functionality Auto Retry Options for Task Failures
Announcing new localization features for Japanese, German, Spanish, & French We are excited to announce new localization features for Japanese, German, Spanish (LATAM), and French, that will enhance your learning experience. As of August 2nd 2023, XM Basecamp now provides a fully localized experience including customized landing pages and learning paths, that will make it easier to find content in your language. Thank you for using XM Basecamp and for your continued commitment to Qualtrics! What you should knowIf you begin a course in English and then switch to another language, your course progress will not transfer over. This does not apply to Discover courses as those have not been localized. Certification purchases will transfer over. Certificates and exam results emails will still be communicated in English, regardless of the language you take the exam in. If your browser is in another language, you will be redirected to that localized site if available. Get startedTo acces
We have some exciting news about new capabilities -- Digital Experience Analytics (DXA) is now available! Adding DXA could be beneficial to your current CX program, helping you discover additional insights through session replay and digital behavioral racking (rage click, mouse thrash, error click, dead click) capabilities. Layering in this behavioral data can add substantial color to your sentiment or feedback insights and help you focus on the right areas to improve revenue and conversion, reduce cost, and decrease time to value from your digital investments.We would love to hear from you. Leave a comment below for our Digital Product Leader, Sachin Goregaoker, with any questions you have or share how you would use DXA.
Product NewsDuring the first week of each month, we will post a short video highlighting three Qualtrics product updates. These videos offer members a video overview of selected product updates included in the Monthly Product Release Notes. May Product Updates Resources: Related Support Pages: Matrix Simple Layout Email Received Event Social Connect Support
The XM Platform is constantly updating and improving. Product Release Notes serve as a way to record recent updates to the product with links to the support site. As a bonus, we'll include support pages that have had big edits clarifying how existing features work.What kinds of updates are included here?New products Changes to existing products (both big and small) New support pages and other step-by-step guidesSince this category is more focused on product updates than the support site itself, we will exclude tinier site updates, like rewording a sentence, changing a typo, or a minor screenshot change. However, if a small support site change majorly affects workflow or understanding of functionality, we try to include it. How often will posts be added to this category? Monthly on the first Wednesday of every month. How do I subscribe to these updates?You must be a registered member of the Qualtrics Community before you can subscribe. Luckily, anyone with a Qualtrics account can sign u
The XM Platform is constantly updating and improving. Product Release Notes serve as a way to record recent updates to the product with links to the support site. As an added bonus, we'll include support pages that might've had big edits clarifying how existing features work.What kinds of updates are included here?New products Changes to existing products (both big and small) New support pages and other step-by-step guides Since this category is more focused on product updates than the support site itself, we will exclude tinier site updates, like rewording a sentence, changing a typo, or a minor screenshot change. However, if a small support site change majorly affects workflow or understanding of functionality, we try to include it.How often will posts be added to this category?Weekly on Wednesday.How do I subscribe to these updates?You must be a registered member of the Qualtrics Community before you can subscribe. Luckily, anyone with a Qualtrics account can sign up! Once you're lo
Weekly Features - Released On Or Before September 20, 2023 CX Dashboards Benchmark Editor (CX): The XMI Consumer Ratings - Overall benchmark for CX dashboards has been refreshed with data for 2023. CX & EX Dashboards Benchmark Editor (EX & CX): The data used to determine NPS benchmarks has been refreshed and updated for 2023. Studio in Qualtrics Dashboards: Combine the powerful reporting and analytical capabilities of the XM Discover and Qualtrics platforms by embedding a Studio dashboard in a Qualtrics dashboard. Compatible with EX and CX dashboards.Online ReviewsConnecting to Google Places: Now you can use Reputation Management projects to connect to your Google Business account faster and easier than before. Search the Web for Reviews: Now Reputation Management projects can search the web for reviews of your business. You don’t even need login credentials for any of these review sites to do this!Stats iQ R Code Templates for Stats iQ: When using R Coding in Stats iQ, you
Weekly Features - Released On Or Before September 13, 2023 Workflows XM Discover Event: You can now start workflows in Qualtrics based on scorecard alerts created in Discover. 360 Participant Options (360): A new option called “Allow giving feedback” has been added to participant options in 360 projects. This option controls access to the “Give feedback” section in the 360 Participant Portal. Additionally, the “Evaluator settings” section has been renamed to “Give feedback settings” Weekly Features - Starting On & After September 20, 2023 Online ReviewsConnecting to Google Places: Now you can use Reputation Management projects to connect to your Google Business account faster and easier than before. Search the Web for Reviews: Now Reputation Management projects can search the web for reviews of your business. You don’t even need login credentials for any of these review sites to do this!Stats iQ R Code Templates for Stats iQ: When using R Coding in Stats iQ, you can select from
Released On Or Before September 6, 2023 Brand Administration Allowed Email Domains: This new section within Organization Settings in the Admin tab allows Brand Admins to restrict the domains that are allowed to be sent emails. This currently only applies to emailing dashboards. Customer Success Hub Closing Tickets: You can now close your open support tickets in the Customer Success Hub. CX Benchmark Editor (CX): A new benchmark, the Business to Business benchmark, has been added for CX dashboards. This benchmark contains key CX metrics such as NPS, CSAT, Likelihood to Renew, and more using data from companies across 11 industries. Engagement Action Planning Permissions: The permission Use action plans is now a dashboard-by-dashboard permission instead of a project-wide permission. This lets you give access to some dashboards’ action plans without having to give access to them all. EX Engagement Headlines Widget: New widget for Engagement and EX 25 dashboards. This widget is designed
Weekly Features - Released On Or Before September 6, 2023 Brand Administration Allowed Email Domains: This new section within Organization Settings in the Admin tab allows Brand Admins to restrict the domains that are allowed to be sent emails. This currently only applies to emailing dashboards. Text iQ Sentiment: The sentiment color palette has been updated, with icons improved as well. Textflow: You can now use actionability in your Text iQ-powered workflows. Text iQ Functionality: You can now delete analyses from Text iQ. Workflows Salesforce Outbound Message Event: A new event in Workflows that allows you to trigger a Qualtrics workflow based on Flow conditions being met in Salesforce. This event replaces the “Salesforce Workflow Rule Event” and contains the same functionality with notable improvements. XM Directory XMD Enriched Segments: You can now build directory segments based on Enrichments (data from third-party softwares). Enrichment Data in XM Directory: You can n
Weekly Features - Released On Or Before August 30, 2023 Customer Success Hub Closing Tickets: You can now close your open support tickets in the Customer Success Hub. Engagement Action Planning Permissions: The permission Use action plans is now a dashboard-by-dashboard permission instead of a project-wide permission. This lets you give access to some dashboards’ action plans without having to give access to them all. Weekly Features - Starting On & After September 6, 2023 XM Directory XMD Enriched Segments: You can now build directory segments based on Enrichments (data from third-party softwares). Enrichment Data in XM Directory: You can now view sentiment and actionability scores in a contact’s profile card in XM Directory. Text iQ Textflow: You can now use actionability in your Text iQ-powered workflows. Monthly Features - Starting On September 20, 2023 Lifecycle Emails (Lifecycle): The interface for sending email messages in Lifecycle projects has been updated with sev
Weekly Features - Released On Or Before August 23, 2023 WorkflowsOutput Search Within Workflow Run History: You can now search workflow run history based on task output values. Typing in a keyword or value will return a list of runs that contain that keyword or value. Search is not currently available for all task types. Auto Retry Options for Task Failures: New setting for workflows that allows you to control how tasks in your workflow will be retried if they fail.New Support PagesData Security & Privacy for Digital Experience Analytics: This new page details how users can adhere to applicable data privacy and security regulations while using Digital Experience Analytics, in particular explaining the tools available to manage customer data and consent within session replay. Weekly Features - Starting On & After August 30, 2023 AllNone. Monthly Features - Starting On September 20, 2023 Lifecycle Emails (Lifecycle): The interface for sending email messages in Lifecycle project
Weekly Features - Released On Or Before August 16, 2023 CX Benchmark Editor (CX): A new benchmark, the Business to Business benchmark, has been added for CX dashboards. This benchmark contains key CX metrics such as NPS, CSAT, Likelihood to Renew, and more using data from companies across 11 industries. EX Participants Options (360): The “Manager approves evaluations” setting has been removed. We recommend using “Manager approves reports” and / or “Manager approves nominations” instead. XM Solutions Hiring Manager Experience: New EX guided solution where users can gather feedback from hiring managers throughout the interview process. Monthly Features - Released On August 16, 2023 EX Engagement Headlines Widget: New widget for Engagement and EX 25 dashboards. This widget is designed to present key metrics to managers in a simple and engaging way that allows them to quickly identify areas of opportunity and celebration. Managers can easily create action plans and idea boards based on
Weekly Features - Released On Or Before August 9, 2023 EX EX Healthcare Benchmark: The EX healthcare benchmark can be added to EX dashboards using the benchmark editor. This new Qualtrics benchmark allows healthcare organizations to track their metrics versus peer organizations. Workflows API Authentication for Jira Workflows: API tokens can now be used as an authentication method when connecting to your Jira account for use in a Jira Task or Jira Event. Create Experience iD Sample Task: New task in workflows. This task allows you to create samples of contacts to use within a workflow. This sample can then be referenced in subsequent workflow tasks. 360 360 Billing: The 360 Billing page has been moved and revamped for faster, more reliable results in a fresh user interface. Weekly Features - Starting On & After August 16, 2023 XM Solutions Hiring Manager Experience: New EX guided solution where users can gather feedback from hiring managers throughout the interview process.
Released On Or Before August 2, 2023 Brand Administration API Usage Admin Report: This report in the Admin tab provides API usage data, allowing admins to track and monitor the health and usage of API calls for their brand. Updated Active Sessions Page: The user interface of the Active Sessions tab has been updated. You can now rearrange and pin columns, and all active session details are displayed within the table.CoreXM Reference Fields for ServiceNow Events: You can now configure Reference fields in the ServiceNow event to pull in data from your ServiceNow tables. Adding these fields allows you to use this data throughout your workflow. Results Dashboards Page Selector and Product Tour: The page panel in Results Dashboards is now hidden by default and you can enable it to be shown. There is also an updated product tour when using results dashboards for the first time. Customer Success HubInteractive Support Tickets: You can now reply to email support tickets from right inside
Weekly Features - Released On Or Before August 2, 2023 DashboardsTrend Chart: You can no longer create new widgets of this type. Existing widgets of this type are not affected, but will be migrated to a new widget type at a future date. We will send communications to customers using the old widget type in advance. Going forward, instead of trend charts, we recommend using line, vertical bars, & horizontal bars widgets. Legacy Word Cloud: You can no longer create new widgets of this type. Existing widgets of this type are not affected, but will be migrated to a new widget type at a future date. We will send communications to customers using the old widget type in advance. Going forward, we recommend using our new and improved word cloud widget. Legacy Pie Chart: You can no longer create new widgets of this type. Existing widgets of this type are not affected, but will be migrated to a new widget type at a future date. We will send communications to customers using the old widget
Weekly Features - Released On Or Before July 26, 2023 Core XM Simple Layout: Autoadvance and the Matrix text entry and Matrix dropdown list question types are compatible for simple layout. CX Program Success Rubric: There is a new Program Success Rubric tab in customer experience programs with a checklist for ways to improve your program. CX & BX Dashboards The Experience Assessment Widget (CX & BX): Combine data from BX and CX projects to measure the impact and expectations of touchpoints in your brand. This widget contains two different visualizations: the Experience Alignment widget and the Experience Impact widget. Social Connect Contacting Social Connect Support: The Live Chat contact method has been deprecated. Please use the email intake form for all Social Connect support requests. Weekly Features - Starting On & After July 26, 2023 Workflows Send Survey via Text Message (SMS) Task: A new workflow task that lets you send a survey invite via text message. Inclu
Weekly Features - Released On Or Before July 19, 2023 CX Magnet® Submission Report: The Magnet® widget now allows you to export key charts and data for your ANCC submission packet. EX Pseudonymization Policy: New tab in Data Privacy settings allows brand administrators to enable default pseudonymization for the entire brand. This setting removes pre-selected data from survey responses automatically as they are collected. Workflows Email Received Event: New event in workflows to begin the workflow by sending an email to a specific email address. New Support Pages Integrating with Amazon Web Services: New support page for integrating Qualtrics with AWS. You can begin a Qualtrics workflow based on events received in AWS. Monthly Features - Starting On July 19, 2023 Brand AdministrationUpdated Active Sessions Page: The user interface of the Active Sessions tab has been updated. You can now rearrange and pin columns, and all active session details are displayed within the table.EX Enga
