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Product Release Notes

Discover weekly and monthly product release notes, featured updates, & more.

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natmaxwellQualtrics Employee

published in Product Release Notes

🚀 Maximize your Program Impact with your Qualtrics Success Package

Are you a Success Package user looking to empower your team and accelerate impact across your XM journey? Whether you already have a program strategy in place or are just getting started, this guide provides a comprehensive overview of everything you need to know to make the most of your investment in Qualtrics.Learn How to Access Your Services Experience Services Tailored to Your Goals Review Best Practices for Effective Services Conversations Additional Resources Learn How to Access Your ServicesWatch the Two-Minute Tips below for a quick overview of how to effectively use and manage your Success Package services directly from your personalized Customer Success Hub: Experience Services Tailored to Your GoalsOnce you’re ready, you can kick off a conversation from your Customer Success Hub at any time by selecting one of the following options:Note: The options available to you will vary depending on your Success Package. If you’re interested in upgrading your package to access addition

Michael_CookseyAdministrator

published in Product Release Notes

Resubscribe to Product Release Notes Now ⚠️

Important Announcement 👈We recently reorganized and consolidated categories on the XM Community! To streamline information and make product announcements easier to find, we now have one, single product release notes category.Because of these changes, your subscription to the release notes category may no longer be valid. Please resubscribe to the product release notes by following these quick steps:Navigate to the product release notes category Click the SUBSCRIBE button at the top of the pageFind the “subscribe” button hereNOTE: If the button says “UNSUBSCRIBE,” that means you are already subscribed, and no action is required. Questions? Ask me in the comments and tag me: @Michael_Cooksey 🤓

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - October 16, 2024

Features Released On Or Before October 16, 2024 DashboardsHealthcare Patient Experience Benchmark: The Patient Experience benchmark has been updated with refreshed customer data from Q3 2024. New dimensions have also been added, including Length of Stay, Trauma Level, and Readmission Rate. Survey PlatformDeprecation of Qualtrics Surveys for Microsoft Teams: On October 16, 2024 you will no longer be able to use the Qualtrics app to send and complete surveys right in Microsoft Teams. You can still send the anonymous link in Teams, or try our Microsoft Teams task if you’d like to automate distribution to specific recipients. This deprecation does not affect EX Microsoft Teams distributions.WorkflowsExtract Data from Tickets Task: New extractor task for ETL workflows that allows you to extract your Qualtrics ticket data to load into another destination, such as an SFTP server or an imported data project.XM DirectoryImporting Blank Values in XM Directory: You can choose which fields shoul

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - October 9, 2024

Features Released On Or Before October 9, 2024 Web / App InsightsCustom CSS for Digital Creatives: The Responsive Dialog and Feedback Button creatives now support custom CSS. XM DirectoryMerging Directory Embedded Data: Now when you edit directory data, Qualtrics will provide you suggestions of fields to merge, helping to keep your data as streamlined as possible.XM PlatformIn-Product Dynamic Help Window: For non-FedRAMP users with their account set to English, you can now ask questions to the Qualtrics Support AI Assistant from directly within the in-product help window. Features Starting On & After October 16, 2024 Survey PlatformDeprecation of Qualtrics Surveys for Microsoft Teams: On October 16, 2024 you will no longer be able to use the Qualtrics app to send and complete surveys right in Microsoft Teams. You can still send the anonymous link in Teams, or try our Microsoft Teams task if you’d like to automate distribution to specific recipients. This deprecation does not affe

AlonsoCAdministrator

published in Product Release Notes

Meet the new Qualtrics Support AI Assistant 🤖

Available soon in the ‘Get Technical Support’ section of your Customer Hub Did you know that Qualtrics hosts thousands of technical support resources? That’s A LOT of content! And while these pages are available at your fingertips, we wanted to make it easier for you to get the answers you need. The new Qualtrics Support AI Assistant will be available to you 24/7 in the Get Technical Support section of your Customer Hub. The assistant can answer your trickiest product questions and give you easy step-by-step instructions. If the Assistant doesn’t crack the code on your question, it will connect you with one of our fantastic product support specialists who are standing by around the globe. While the AI Assistant will be replacing the view below, you can still connect with a Product Specialist with a few simple clicks. Are you a Success Package user? If yes, you’ll continue to see the current experience. Getting the help you need is easier than ever, and we are so excited to share this

KatharineSQualtrics Employee

published in Product Release Notes

Introducing Weekly Product Release Notes

The XM Platform is constantly updating and improving. Product Release Notes serve as a way to record recent updates to the product with links to the support site. As an added bonus, we'll include support pages that might've had big edits clarifying how existing features work.What kinds of updates are included here?New products Changes to existing products (both big and small) New support pages and other step-by-step guides Since this category is more focused on product updates than the support site itself, we will exclude tinier site updates, like rewording a sentence, changing a typo, or a minor screenshot change. However, if a small support site change majorly affects workflow or understanding of functionality, we try to include it.How often will posts be added to this category?Weekly on Wednesday.How do I subscribe to these updates?You must be a registered member of the Qualtrics Community before you can subscribe. Luckily, anyone with a Qualtrics account can sign up! Once you're lo

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Monthly Product Release Notes - September 5, 2024 to October 2, 2024

Released On Or Before October 2, 2024 EXPseudonymization for Existing Projects (EX): You can now pseudonymize projects that were activated before the Pseudonymization Policy was enabled. Also, pseudonymization settings are now in the retention policy tab in the Data Privacy settings. Pulse Programs: Pulses have been given many major improvements, including hierarchy support, SMS invites, workflows, and question rotation.Results DashboardsRecord Table Widget: In results dashboards, you can now view and download uploaded files in a record table widgetSurvey PlatformScoring With Simple Layout: Scoring summaries are now compatible with the simple layout. Audio & Video Library Filters: The Audio & Video Editor now supports filtering using additional fields.Website / App InsightsResizing Custom Embedded Feedback Creatives: You can now have your custom embedded feedback creatives automatically resized to appear dynamically on different-sized desktop browser windows and mobile devi

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - October 2, 2024

Features Released On Or Before October 2, 2024 CX & EX DashboardsBenchmark Explorer (CX & EX): You can now preview and explore what’s included in a benchmark before adding it to your dashboard. Results DashboardsRecord Table Widget: In results dashboards, you can now view and download uploaded files in a record table widget.Website / App InsightsResizing Custom Embedded Feedback Creatives: You can now have your custom embedded feedback creatives automatically resized to appear dynamically on different-sized desktop browser windows and mobile devices. This ensures your survey appears correctly when embedded on your website.XM DirectoryContact Frequency Rules: The UI for the contact frequency rules setting has been updated. Features Starting On & After October 9, 2024 XM DirectoryMerging Directory Embedded Data: Now when you edit directory data, Qualtrics will provide you suggestions of fields to merge, helping to keep your data as streamlined as possible. Features Starting

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - September 25, 2024

Features Released On Or Before September 25, 2024 EXPseudonymization for Existing Projects (EX): You can now pseudonymize projects that were activated before the Pseudonymization Policy was enabled. Also, pseudonymization settings are now in the retention policy tab in the Data Privacy settings. Pulse Programs: Pulses have been given many major improvements, including hierarchy support, SMS invites, workflows, and question rotation. Features Starting On & After October 2, 2024 AllNone. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is h

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - August 28, 2024

Features Released On Or Before August 28, 2024 AdminAI Administration: Brand Administrators can turn features involving third-party AI generative models on or off for their entire organization. You can also decide whether new third-party generative AI features are enabled by default for your organization.EXExporting EX Report Templates: When exporting an EX report template, dashboard viewers can now export to an editable Powerpoint format. Features Starting On & After September 4, 2024 AllNone. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support t

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - September 4, 2024

Features Released On Or Before September 4, 2024 DistributionsUpdates to Email Distribution Reminders: The complaint rate of email distributions is now monitored, and reminders cannot be sent for any distributions with a high complaint rate. New reminders cannot be created, and any scheduled reminders will fail.LicensingSelf-Service Licenses: When purchasing a self-service license, you may now confirm and change the datacenter your account will be on. Features Starting On & After September 11, 2024 AllNone. Features Released On Or Before September 4, 2024 Employee Engagement Qualtrics Assist (EX): AI assistant for EX dashboards that guides users through every stage of results analysis. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development pro

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - September 18, 2024

Features Released On Or Before September 18, 2024 Survey PlatformScoring With Simple Layout: Scoring summaries are now compatible with the simple layout. Audio & Video Library Filters: The Audio & Video Editor now supports filtering using additional fields.WorkflowsWorkflows Run History: You can change your view on the workflows run history page to view workflows that triggered successfully or workflows that failed to trigger.XM DirectoryAI-Generated Search in XM Directory: You can now enter a text prompt to create AI-generated search criteria when searching directory contacts. Creating Segments: Now you can create segments with all of the same criteria available in directory advanced filtering, including contact activity, relative dates, survey status, and mailing list membership for both number and name of specific lists.360360 Accessibility Updates: Updates to 360 projects for WCAG 2.1 AA accessibility compliance, including a simplified projects list in the Participant Port

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - September 11, 2024

Features Released On Or Before September 11, 2024 AllNone. Features Starting On & After September 18, 2024 WorkflowsWorkflows Run History: You can change your view on the workflows run history page to view workflows that triggered successfully or workflows that failed to trigger. XM DirectoryAI-Generated Search in XM Directory: You can now enter a text prompt to create AI-generated search criteria when searching directory contacts. Features Starting On & After September 18, 2024 Ticketing Using AI to Generate Replies to Reviews: Now when you create tickets from online reviews, you can use AI to generate branded responses. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Monthly Product Release Notes - August 8, 2024 to September 4, 2024

Released On Or Before September 4, 2024 Administration AI Administration: Brand Administrators can turn features involving third-party AI generative models on or off for their entire organization. You can also decide whether new third-party generative AI features are enabled by default for your organization Dashboards Dashboards: Deprecation of the Old Dashboards Experience: The old dashboards experience will be deprecated on August 21, and all dashboards will be automatically updated to the new experience. The option to revert to the old experience will also be removed. This update applies to CX, EX, and BX dashboards, not Results Dashboards or Studio dashboards. DistributionsUpdates to Email Distribution Reminders: The complaint rate of email distributions is now monitored, and reminders cannot be sent for any distributions with a high complaint rate. New reminders cannot be created, and any scheduled reminders will fail.EXExporting EX Report Templates: When exporting an EX report

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - August 21, 2024

Features Released On Or Before August 21, 2024 Dashboards Dashboards: Deprecation of the Old Dashboards Experience: The old dashboards experience will be deprecated on August 21, and all dashboards will be automatically updated to the new experience. The option to revert to the old experience will also be removed. This update applies to CX, EX, and BX dashboards, not Results Dashboards or Studio dashboards. EX DashboardsEX Engagement Benchmark: The EX Engagement benchmark has been updated with refreshed high-performing cut data for 2023, as well as new NPS metrics. Displaying One-Time Benchmarks: You can now configure one-time benchmarks in EX Dashboards using expert-developed benchmarks, including the new EX Response Rate benchmark.Workflows Custom Cron Expressions in Scheduled Workflows: You can now use custom cron expressions when setting up scheduled workflows. This allows for more personalization and specialized workflow scheduling. Features Starting On & After August 28,

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Monthly Product Release Notes - July 4, 2024 to August 7, 2024

Released On Or Before August 7, 2024 Administration Activity Logs: Brand Admins can now audit more actions taken by their users across the Qualtrics platform. In addition, the user interface has improved to make identifying and exporting log data easier than ever. Customer Success Hub: The new Billing Details page is available to all Brand Admins. Here, you can view security and privacy documentation, and seek English-language support for quote and invoice questions. BX Brand Health Tracking (Basic): This guided solution is a reduced version of the classic Brand Health Tracker program. It enables you to understand how your brand stacks up against key competitors on key KPIs like awareness, usage, and equity. Deprecation of Spotlight Insights (BX): Spotlight Insights for BX Global Brand Tracker Programs and related dashboards have been deprecated. Dashboards Dashboard Updates: This update improves the dashboard editing experience for CX, EX, and Results Dashboards. You can now ad

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - August 14, 2024

Features Released On Or Before August 14, 2024 XM Platform Simple Layout: Added support for end of survey response summaries, table of contents, and autocomplete text entry for surveys using Simple layout. New Support Pages Payment, Billing, & Renewals: This page contains information about your financial interactions with Qualtrics, including how to set up Qualtrics as a vendor, update billing contacts, send payments, and more. Features Starting On & After August 21, 2024 Dashboards Dashboards: Deprecation of the Old Dashboards Experience: The old dashboards experience will be deprecated on August 21, and all dashboards will be automatically updated to the new experience. The option to revert to the old experience will also be removed. This update applies to CX, EX, and BX dashboards, not Results Dashboards or Studio dashboards. Workflows Custom Cron Expressions in Scheduled Workflows: You can now use custom cron expressions when setting up scheduled workflows. This allows

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - August 7, 2024

Features Released On Or Before August 7, 2024 None. Features Starting On & After August 14, 2024 None. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category. You can provide feedback on the Weekly Product Release Notes here.

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - July 31, 2024

Features Released On Or Before July 31, 2024 Admin Activity Logs: Brand Admins can now audit more actions taken by their users across the Qualtrics platform. In addition, the user interface has improved to make identifying and exporting log data easier than ever. Customer Success Hub: The new Billing Details page is available to all Brand Admins. Here, you can view security and privacy documentation, and seek English-language support for quote and invoice questions. BX Deprecation of Spotlight Insights (BX): Spotlight Insights for BX Global Brand Tracker Programs and related dashboards have been deprecated. Workflows Deprecation of Email Received Event: The “email received event” has been removed from the platform. You can no longer use this feature in new workflows, and existing workflows with this event have been removed. XM Platform Shareable Links for Video Highlight Reels: You can now share highlight reels via a web link. Features Released On Or Before July 31, 2024 XM Platfo

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - July 24, 2024

Features Released On Or Before July 24, 2024 BX Brand Health Tracking (Basic): This guided solution is a reduced version of the classic Brand Health Tracker program. It enables you to understand how your brand stacks up against key competitors on key KPIs like awareness, usage, and equity. Dashboards Dashboard Updates: This update improves the dashboard editing experience for CX, EX, and Results Dashboards. You can now add dashboard elements anywhere within a dashboard page, duplicate items underneath the original item, hover over a widget to open additional editing options, and have rich text editor widgets automatically adjust their height to fit your dashboard content. Features Starting On & After July 31, 2024 Admin Activity Logs: Brand Admins can now audit more actions taken by their users across the Qualtrics platform. In addition, the user interface has improved to make identifying and exporting log data easier than ever. Features Starting On & After July 31, 2024 XM

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - July 17, 2024

Features Released On Or Before July 17, 2024 EX Candidate Experience Programs: Custom metrics are now compatible with Candidate Experience Programs, enabling the use of custom use-case metrics and the XM Directory Respondent Funnel. New Support Pages Course Evaluations Overview: This new support page provides a basic overview of Course Evaluations. This feature allows you to create course evaluations for individual courses in your organization, and distribute these evaluations to students you upload into your directory. Features Released On Or Before July 17, 2024 XM Platform Insight Explorer: An AI-powered tool that looks at your open-ended feedback to identify top themes, headlines, and helpful summaries. Features Starting On & After July 24, 2024 BX Brand Health Tracking (Basic): This guided solution is a reduced version of the classic Brand Health Tracker program. It enables you to understand how your brand stacks up against key competitors on key KPIs like awareness, us

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - July 10, 2024

Features Released On Or Before July 10, 2024 Workflows Importing Curl to Web Service Tasks: Web service tasks now let you import curl commands, which populate the task configuration automatically. Given that most Qualtrics and 3rd-party API docs often provide curl commands, this can make web service setup much faster and easier. XM Directory 2 Step Opt-Out for XM Directory: There is now a 2-step process when recipients click the opt-out link within a Qualtrics distribution. This decreases accidental opt-outs caused by email scanning bots using unsubscribe links. Features Starting On & After July 17, 2024 All None. Features Starting On & After July 17, 2024 XM Platform Insight Explorer: An AI-powered tool that looks at your open-ended feedback to identify top themes, headlines, and helpful summaries. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liab

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Monthly Product Release Notes - June 6, 2024 to July 3, 2024

Released On Or Before July 3, 2024 APIAPI Rate Limit Change: To ensure more reliable product performance, limits were updated for a number of XM Directory API calls.Customer Success HubEmail Preferences: Manage and customize your email preferences for Qualtrics communications from the Email Preferences section of the Customer Success Hub.CX DashboardsRespondent Funnel in the Data Modeler (CX): Using the data modeler, you can now build dashboards with respondent, contact, and survey data, all in the same reports.DashboardsCustom Metrics: The interface for custom metrics in dashboards has been updated for an improved user experience. Editable Widgets in PPTX Export: When exporting Results Dashboards and BX Dashboards, there’s an option to download widgets that are editable in powerpoint. Legacy Dashboard Access: The button to access legacy dashboards has been moved to Dashboard Settings and the switch-back banner has been removed. This applies to CX, EX, BX Dashboards, and Results Das

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - July 3, 2024

Features Released On Or Before July 3, 2024 EXCandidate Experience Benchmark: The Candidate Experience benchmark has been added for EX dashboards. This new benchmark allows EX organizations to compare the performance of their candidate program against global norms.Online Reputation ManagementReview Responses in Tickets: You can now respond to customers from Online Reputation Management projects directly within tickets. Features Starting On & After July 10, 2024 WorkflowsImporting Curl to Web Service Tasks: Web service tasks now let you import curl commands, which populate the task configuration automatically. Given that most Qualtrics and 3rd-party API docs often provide curl commands, this can make web service setup much faster and easier. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change th

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - June 26, 2024

Features Released On Or Before June 26, 2024 DashboardsEditable Widgets in PPTX Export: When exporting Results Dashboards and BX Dashboards, there’s an option to download widgets that are editable in powerpoint.DistributionsOnline Panels: Online panels are a new distribution method for survey projects. Researchers can use online panels to access Qualtrics’ network of panel partners, define targeting criteria for their desired audience, and launch to respondents from directly within the platform.CX DashboardsRespondent Funnel in the Data Modeler (CX): Using the data modeler, you can now build dashboards with respondent, contact, and survey data, all in the same reports.EXGenerating Test Responses (EX): You can now generate test responses for Engagement, Lifecycle, Ad Hoc Employee Research, and Pulse projects. This allows you to build a sample dataset based on your org hierarchy to test your dashboard and roles before launching your program.StatsiQRandomize Conjoint Features: The order

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