Product Release Notes

  Features Released On Or Before July 1, 2026 Customer Success HubMy Services: You can now easily check how many users you’ve nominated and what success checks you’ve used. “Use/Manage My Services” have been combined and simplified.DashboardsAdd Widget Menu Updates: The appearance of the add widget menu within dashboards has been updated. Recently Deleted Tab: Deleted dashboards within a project are now moved to the “Recently Deleted” tab, where they can be restored within 30 days.Insights ExplorerInsights Explorer: Insights Explorer is now accessed via the navigation menu in the top lefthand corner of your Qualtrics account.Online PanelsCustom Targeting Ranges: You can now use custom ranges for the numeric targeting criteria Age or Household Income when creating a quantitative or synthetic online panel.SurveysDuplicate Detection Updates: When configuring Duplicate Detection, you can now select a custom duration to track duplicate responses, and select the number of duplicates that wil

  Features Released On Or Before June 24, 2026 Online PanelsIncentive Credits: You can now purchase incentive credits and allocate them by division. These  can be used to reward Qualitative panel recruits for their participation. Subscription Credits: You can now use pre-purchased subscription credits to pay for Qualitative panels.XM PlatformVerifying Your Email: If you are a user in a brand created after June 17, 2026, then you will be required to verify the email associated with your Qualtrics account. This policy is in place to help keep your account secure in the event you need to recover it. Features Starting On & After July 1, 2026 DashboardsRecently Deleted Tab: Deleted dashboards within a project are now moved to the “Recently Deleted” tab, where they can be restored within 30 days.Insights ExplorerInsights Explorer: Insights Explorer is now accessed via the navigation menu in the top lefthand corner of your Qualtrics account. SurveysDuplicate Detection Updates: When config

  Features Released On Or Before June 17, 2026 Question TypesNumber Scale Question: The number scale question is a new question type that enables you to ask respondents to rate various statements using a numeric scale. This question is available for survey projects and all EX project types except 360. Features Starting On & After June 24, 2026 Online PanelsIncentive Credits: You can now purchase incentive credits and allocate them by division. These  can be used to reward Qualitative panel recruits for their participation. Subscription Credits: You can now use pre-purchased subscription credits to pay for Qualitative panels. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or func

  Features Released On Or Before June 3, 2026 EXCategories (EX): The interface for categories in EX dashboards has been updated for accessibility and improved usability. Enhanced Confidentiality for Org Hierarchies: This feature protects the responses of smaller units from being calculated through org hierarchy filters and breakouts. This feature is available in Engagement and Pulse projects.Insights ExplorerHeadlines Insight: When generating an insight, if your dataset is too small to process top themes, the headlines insight type will be generated instead.SurveysNew Surveys Default to New Survey Taking Experience: When you create a new survey, it will now automatically use the new survey taking experience. To use an older layout, you can revert to the old experience within survey options. This only applies to new surveys. Surveys created before June 3, 2026 will retain their current survey experience.WorkflowsImported Data Project Record Task: Create new records, or update existing r

  Features Released On Or Before June 10, 2026 DashboardsUpdated Focus Areas Widget: The Focus Areas widget has been updated. This includes the ability to add text topics as drivers, the addition of an analysis quality indicator, specific warnings for drivers that may be impacting your analysis, the ability to compare performance against Benchmarks or Comparison Groups, and more. This release does not impact existing focus areas widgets, and legacy versions of the widget can still be created. Updated Key Drivers Widget: The Key Drivers widget has been updated. This includes the ability to add text topics as drivers, the addition of an analysis quality indicator, specific warnings for drivers that may be impacting your analysis, and more. This release does not impact existing key drivers widgets, and legacy versions of the widget can still be created.Omnichannel ListeningFile Import within Voice Projects: You can now extract call recordings and associated metadata from a flat file. This

Features Released On Or Before May 13, 2026 None. Features Starting On & After May 20, 2026 DashboardsDashboard Export Preview: When exporting a dashboard to PDF or JPG, you can now preview the expected content and layout. When exporting to PDF you can also add and delete page breaks directly within the preview.CX ProgramsJourney Chart in Programs: A journey chart now appears at the top of the Journey section of CX programs. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to help you with your request.  If you’d like to contribut

  Features Released On Or Before May 27, 2026 Online PanelsDivision Subscription Credit Balance: If your organization uses Online Panels, Brand Admins can now allocate credits to specific divisions. Features Starting On & After June 3, 2026 EXCategories (EX): The interface for categories in EX dashboards has been updated for accessibility and improved usability. Enhanced Confidentiality for Org Hierarchies: This feature protects the responses of smaller units from being calculated through org hierarchy filters and breakouts. This feature is available in Engagement and Pulse projects. WorkflowsImported Data Project Record Task: Create new records, or update existing records in your imported data project using workflows. Workflow Assist for Failed Runs: Workflow Assist is a powerful new tool that uses generative AI to troubleshoot workflow issues. All you have to do is click a button, and you’ll get a solution with clear steps to resolve the workflow’s issue. *Disclaimer: The content

Qualtrics Product NewsEach month we will post a video highlighting a few Qualtrics product updates. These videos offer Qualtrics Community Members a video overview of selected product updates included in our Product Release Notes.  April Product UpdatesThis month we highlighted three different product updates that include the Support Site Redesign, Workflow Versioning, & Manage Exports in Dashboards. Support Pages:Support Site Redesign Workflow Versioning Manage ExportsRelease Notes Mentioned in the Video:Support Site Redesign & Workflow Versioning Manage ExportsRemember to Subscribe to the Product Release Notes Category so you don’t miss a post! Let us know what updates you’d like to see us go over next month!

Features Released On Or Before May 20, 2026 All DashboardsDashboard Export Preview: When exporting a dashboard to PDF or JPG, you can now preview the expected content and layout. When exporting to PDF you can also add and delete page breaks directly within the preview.CX DashboardsLinked Filters: You no longer have to save multiple copies of the same filter for each dataset. In addition, dashboard editors are now the only ones who can see whether fields and filters are linked.CX ProgramsJourney Chart in Programs: A journey chart now appears at the top of the Journey section of CX programs.Results DashboardsText Highlights Widget: The Text Highlights widget is now available in Results Dashboards.WorkflowsTransform Task: The “Basic Transform” task was renamed to the “Transform” task.  Features Starting On & After May 27, 2026 Online PanelsDivision Subscription Credit Balance: If your organization uses Online Panels, Brand Admins can now allocate credits to specific divisions. *Discla

 Features Released On Or Before May 6, 2026 DistributionsUpdated SMS Credits: The Qualtrics pricing model for SMS credits has changed to a model that pulls all costs directly from the SMS provider. This includes carrier fees and additional costs associated with a number, such as number maintenance, incoming calls, etc. Calculated costs will be automatically deducted from your message credits limit. See the linked support page table for updated costs for each country.EXAdding a Dashboard (EX): The navigation experience within your project’s “Dashboards” tab has been improved when the project does not contain any dashboards.  Features Starting On & After May 13, 2026 AllNone. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature,

 Features Released On Or Before April 29, 2026 Insights ExplorerSharing Insights: You can now download your insights to PDF and share them via email directly from Insights Explorer. LibraryEX25 Certified Questions: Updated EX25 methodology questions are now available in the Employee Experience folder of the Certified Question Library. EX25 methodology was refreshed in 2025 to reflect the modern shift toward shorter, targeted listening. These questions are scientifically-validated, easily mapped to benchmarks, and translated into 13 languages. Translating Library Messages: The interface for translating library messages has been updated for accessibility and usability. Online PanelsOnline Panels: The statuses for online panels have been updated to be consistent across all types of panels.WorkflowsUpdates to Single Contact Distributions: Using workflows, you can now easily distribute surveys via email or SMS to single contacts that have been added or updated within your directory. These

 Features Released On Or Before April 22, 2026 DashboardsEX Healthcare Benchmark Refresh: The EX Healthcare benchmark has been updated with refreshed customer data. Healthcare Payor MCHAPS Benchmark Refresh: The Healthcare Payor MCHAPS benchmark has been updated with new official data for 2026. The data for this benchmark will continue to be updated on a weekly basis until the end of June 2026. Patient Experience Benchmark Refresh: The Patient Experience benchmark has been updated with refreshed customer data.Online PanelsLoosening Quotas: For quantitative online panels, you can now loosen quotas while your project is still active, enabling you to collect all responses in time to complete your project. Loosening allows you to relax a quota target to a more achievable range. Quota loosening is applied at the individual quota level (e.g., age or region), allowing you to protect your most critical variables while relaxing others. Features Starting On & After April 29, 2026 LibraryTran

 Features Released On Or Before April 15, 2026 DashboardsManage Exports: You can now view scheduled email activity for your dashboard from the past 7 days. This new table within the exports section displays scheduled and sent emails, allowing you to track delivery and view metrics. Widget Menu Updates: Legacy widgets have been removed from the “Add Widget” menu for brands created after April 9, 2026. This only applies to new brands, brands created before April 9, 2026 can still create these widget types.Engagement Improved Error Messaging for Participant Imports: When importing participants through the guided flow, any errors with your uploaded file will be flagged with an explanation of how to resolve the error.  Features Starting On & After April 22, 2026 Online PanelsLoosening Quotas: For quantitative online panels, you can now loosen quotas while your project is still active, enabling you to collect all responses in time to complete your project. Loosening allows you to relax a

 Features Released On Or Before April 1, 2026 Support SiteQualtrics Support Site Redesign: The support site has been redesigned in all languages, including a brand new homepage showing recently updated pages, important highlights, and more.All DashboardsDashboard Data Freshness: Dashboards now show how recently each dataset was updated and when they will next be updated. This change is available for all dashboards, including CX, EX, and BX. Image Widget: The options for editing image widgets have been updated to a new, improved interface. This widget is available to all dashboards, including EX, CX, and BX.Employee ExperienceAction Planning Usage Rate Widget: The action planning usage rate widget helps you understand how action planning is being utilized across your organization. This widget displays how many users have access to action planning and how many action plans they’ve created, broken out by your org hierarchy.Strategy & ResearchCustomizable Emails: You can now customize

 Features Released On Or Before April 8, 2026 AdminPremium Interactions in Interaction Usage Report: “Sessions” and “Agent Engagements” will now be tracked in the Interaction Usage report within the Admin tab. These interaction types are add-ons, and will not automatically show up in the table. These interactions do not count toward storage.DashboardsNumber Chart Widget Migration: You can now automatically migrate legacy number chart widgets to the newest version of the widget within your dashboard. Removing Widgets: You can now remove widgets from your dashboard in bulk. Viewing Translated Dashboards: You can now quickly switch between translations from the dashboard itself. This change applies to all CX and EX Dashboards.EXEX Engagement Benchmark: The EX Engagement Experience benchmark has been updated with refreshed data from 2023-2025.Omnichannel ListeningExtracting Conversational Data from Files: You can now extract chat, email, and call transcripts from Amazon S3 and load them in

 Features Released On Or Before March 25, 2026 Employee ExperienceUpdate to Redesigned EX Widgets: A new design for heat map widgets, bubble chart widgets, scorecard widgets, question list widgets, and engagement summary widgets has been available for newly created widgets for some time. With this release, you can now migrate any legacy widgets to the new experience by editing the legacy widget and selecting "Update Now." Remaining legacy widgets will be automatically migrated at a later date. Employee Directory: The EX directory has been updated with a more modern and intuitive design.WorkflowsExtract Data from Zendesk Task: This new extractor task allows you to extract data from Zendesk and bring it into Qualtrics. This task can be configured as part of an ETL workflow.360Instruction Messages: Instruction messages for the 360 portal have been moved from the Messages tab to a new Portal Configuration tab for ease-of-navigation. Features Starting On & After April 1, 2026 Employee E

Due to X4: the Experience Management Summit, no new features will be released next week (March 18th) and no release notes will be sent. Features approved on March 11th will be released on March 25th.  Features Released On Or Before March 11, 2026 AdminInteraction Reporting for Omnichannel Events: You can now view events from your omnichannel programs within the Interaction Usage report in the Admin tab. This includes chat, email, and voice data collected in Qualtrics. Roles: The interface for creating roles has been updated. This applies to roles across all areas of the platform (for example CX users, EX projects, ticketing, etc).Customer ExperienceCourse Evaluations: Course evaluations allow organizations to evaluate the quality of teaching sessions to determine strengths, weaknesses, and opportunities to improve student experience over time. You can upload students and instructors to your directories, create evaluations for individual courses, and distribute these evaluations to stud

  Features Released On Or Before March 4, 2026Employee ExperienceComment Summary Widget (EX): A new option called “Hide sentiment” has been added to the display options for comment summary widgets. When enabled, the topic sentiments and comparisons will be hidden in the widget. EngagementOverview Tab for Engagement Projects: A new “Overview” tab has been added to Engagement projects, which walks you through the major steps of running an end-to-end Engagement program. This tab is available for all new and existing Engagement projects.InsightsEditing Filters within Existing Insights: You can now edit the filters of existing insights. This allows you to make quick edits without having to create a new insight.SurveysQualitative Panels: You can now use Qualtrics’ online panels tool to recruit high engagement participants for in-depth feedback.XM SolutionsAnnual K-12 Family Engagement: This new solution helps K-12 education leaders to understand the overall perceptions of families regarding

  Features Released On Or Before February 25, 2026 DashboardsSecondary Axis in Horizontal Bar Charts: You can now add a secondary axis to horizontal bar chart widgets. This axis can be displayed as a bar or a bubble. Features Starting On & After March 4, 2026 EngagementOverview Tab for Engagement Projects: A new “Overview” tab has been added to Engagement projects, which walks you through the major steps of running an end-to-end Engagement program. This tab is available for all new and existing Engagement projects. InsightsEditing Filters within Existing Insights: You can now edit the filters of existing insights. This allows you to make quick edits without having to create a new insight.SurveysQualitative Panels: You can now use Qualtrics’ online panels tool to recruit high engagement participants for in-depth feedback.XM SolutionsAnnual K-12 Family Engagement: This new solution helps K-12 education leaders to understand the overall perceptions of families regarding their children

  Features Released On Or Before February 18, 2026 DashboardsManage Exports: You can now view and re-download previously generated dashboard exports without having to export your dashboard again. Features Starting On & After February 25, 2026 DashboardsSecondary Axis in Horizontal Bar Charts: You can now add a secondary axis to horizontal bar chart widgets. This axis can be displayed as a bar or a bubble. Features Released On February 18, 2026 Omnichannel ListeningAutomated Topics: Automated Topics is a new Text Analytics feature that transforms how you understand unstructured feedback. Unlike traditional Rules-based topics, this feature uses Generative AI to automatically build a tailored topic hierarchy and dynamically tag feedback. Automated Topics removes the "heavy lifting" of Text Analytics by interpreting the intent and context of feedback to categorize it instantaneously. Chat Data Project: With this project type you can extract chats from contact center providers like Gene

  Features Released On Or Before February 11, 2026 LifecycleMicrosoft Teams Distributions (EX): You can now send Lifecycle surveys via Microsoft Teams.XM DirectoryEdit XM Directory Permission: This new permission gives users full access to create and edit contacts. When this permission is disabled, users will enter “Access-only” mode where they can’t edit or delete contact information or upload contacts. Features Starting On & After February 18, 2026 DashboardsManage Exports: You can now view and re-download previously generated dashboard exports without having to export your dashboard again.Features Starting On February 18, 2026 Omnichannel ListeningAutomated Topics: Automated Topics is a new Text Analytics feature that transforms how you understand unstructured feedback. Unlike traditional Rules-based topics, this feature uses Generative AI to automatically build a tailored topic hierarchy and dynamically tag feedback. Automated Topics removes the "heavy lifting" of Text Analytic

Features Released On Or Before February 4, 2026 AllNone. Features Starting On & After February 11, 2026 LifecycleMicrosoft Teams Distributions (EX): You can now send Lifecycle surveys via Microsoft Teams. XM DirectoryEdit XM Directory Permission: This new permission gives users full access to create and edit contacts. When this permission is disabled, users will enter “Access-only” mode where they can’t edit or delete contact information or upload contacts. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to help you with your reque

Features Released On Or Before January 28, 2026 DashboardsCreating a Custom Metric: When creating a custom metric, you can now choose the calculation level for the metric. This option replaces the “Ignore Breakouts” setting; widgets with “Ignore Breakouts” enabled have automatically been changed to have a calculation level of “Total,” which accomplishes the same widget behavior.ExtensionsHealth Connect Extension: With the new version of Health Connect, you can make sure that the patient info in your Electronic Medical Record (EMR) system is synced with Qualtrics XM Directory.InsightsInsights Explorer: Insights Explorer now outputs results in your Qualtrics account language.XM DiscoverViewing Studio as Another User: Account administrators can now proxy login to other XM Discover user accounts in their license. You must request this ability be enabled for your organization by contacting your XM Discover account team.XM SolutionsPsychiatric Inpatient Experience (PIX) Solution: This soluti

Features Released On Or Before January 21, 2026 CX DashboardsMeasure Groups in Benchmarks: When you create a benchmark, you now have the option to use a measure group instead of a question.WorkflowsRedact and Substitute Data Task: This new task can be added to ETL workflows to redact or substitute data from a loader task based on regex or substitution rules. This task can only be used with non-voice data.XM DirectorySummary Tab Updates: The top of the Summary tab now displays recently edited mailing lists and recommendations for improving your directory. There is also a favorites section, which displays any segments, lists, and samples you’ve marked as favorites. Features Starting On & After January 28, 2026 DashboardsCreating a Custom Metric: When creating a custom metric, you can now choose the calculation level for the metric. This option replaces the “Ignore Breakouts” setting; widgets with “Ignore Breakouts” enabled have automatically been changed to have a calculation level o

Features Released On Or Before January 14, 2026 AllNone. Features Starting On & After January 21, 2026 WorkflowsRedact and Substitute Data Task: This new task can be added to ETL workflows to redact or substitute data from a loader task based on regex or substitution rules. This task can only be used with non-voice data. XM DirectorySummary Tab Updates: The top of the Summary tab now displays recently edited mailing lists and recommendations for improving your directory. There is also a favorites section, which displays any segments, lists, and samples you’ve marked as favorites. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If